My youtube video is not loading anymore. It shows up as an empty space. I had it working before I secured my site.

  • 0
  • 1
  • Problem
  • Updated 3 months ago
  • In Progress
URL is correct. It was working fine until I secured my site. I have deleted and readded the youtube element through the website builder, but that didn't work. It shows in the preview but not once the page is published. 
Photo of Danni2136

Danni2136

  • 926 Points 500 badge 2x thumb

Posted 3 months ago

  • 0
  • 1
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 17,350 Points 10k badge 2x thumb
Hi Danni,

Where is this video on your site so I can take a look?
Photo of Danni2136

Danni2136

  • 926 Points 500 badge 2x thumb
Hi Elyzabeth. https://www.majesticventcovers.com/ towards the bottom 
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 17,350 Points 10k badge 2x thumb
Hey there,

So I just took a look and I definitely see what you're talking about. It does seem to be some issue between the SSL and the Youtube element. I embeded the video via HTML (very easy code to get from the Youtube video) and it seems to be working. Go ahead and take a look. Let me know if that will work for you.
Photo of Danni2136

Danni2136

  • 926 Points 500 badge 2x thumb
yes! wow. Thank you! I have one more slight issue. But it's about my contact us button. It works on every page except the home page. I can start a new thread if that's easier. Thank you!
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 17,350 Points 10k badge 2x thumb
No problem, I'll take a look. No need to start a new thread
Photo of Danni2136

Danni2136

  • 926 Points 500 badge 2x thumb
oh, sorry. It seems to have disappeared again upon refresh. Was I supposed to add the HTML code? 
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 17,350 Points 10k badge 2x thumb
No, but you may have been in the builder with the old version and published after I did. Can you exit out of the builder completely and I will redo that?
Photo of Danni2136

Danni2136

  • 926 Points 500 badge 2x thumb
yes, I did republish. I moved my trustpilot widget. I'll exit right now. 
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 17,350 Points 10k badge 2x thumb
OK, Youtube video is fixed, I'm looking at the contact button now.
Photo of Danni2136

Danni2136

  • 926 Points 500 badge 2x thumb
it seems that the truspilot widget is now just a link that says trustpilot. and the sitemap is gone as well. Thanks for your time.
Photo of Danni2136

Danni2136

  • 926 Points 500 badge 2x thumb
both the contact form and the trustpilot are up! Just need the sitemap. Is there a homestead provided sitemap I can use instead?  
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 17,350 Points 10k badge 2x thumb
Ok, so we exhaustively looked into this. It seems that the issue is actually coming from the video itself. If we load a different video, everything works fine. There might be a setting set up with that video that is conflicting with the site, but we couldn't say what that is. I would recommend going through the settings on that video in the Youtube account.
In regard to the site map, there are two within your file manager that I can see.
Photo of Danni2136

Danni2136

  • 926 Points 500 badge 2x thumb
I see. I did go through the settings and there's nothing different about it except it's in HD but that can't have anything to do with it. Can I just use the HTML code or you think that'll cause issues
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 17,350 Points 10k badge 2x thumb
That is how it is currently set up and it does not appear to be working on my end.
Photo of Danni2136

Danni2136

  • 926 Points 500 badge 2x thumb
It was for a little bit though? 
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 17,350 Points 10k badge 2x thumb
I just took a look and it seems functional, so maybe it was propagation time.