My whole account has been deleted - any chance to recover it

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all of my website and associated files are gone - any chance for recovery?

Greg5481

130 Points
frustrated

Posted 1 month ago

1 month ago

Elyzabeth , Official Rep

12,016 Points

Greg5481
Oh no! I'm so sorry that happened! It does depend on when the files were deleted. When did this happen?

1 month ago

Greg5481

130 Points

I don't know exactly - but I would say within the last two weeks for sure, but it could be less

1 month ago

Greg5481

130 Points

It was at least 4 days ago, before August 16th

1 month ago

Elyzabeth , Official Rep

12,016 Points

I see. I am so sorry to say that no, we wouldn't be able to recover those files. We do a backup on Saturday night/Sunday. The only information we would have is whatever was there over the weekend. I hate to have to deliver that news, but if you are rebuilding your site, I would recommend rebuilding it in Website Builder. It has a Save History, unlike Sitebuilder, so if anything is ever accidentally deleted we could just go back through the save history to recover it. Additionally, it is a much more modern builder. It has dropdown menus, a mobile builder and just a really updated look. If you go under Websites Manager and click Add New Website, it will automatically be created in that new builder.

1 person likes this

1 month ago

Greg5481

130 Points

Although I am not happy about the result, I do appreciate your information regarding the situation. I will be rebuilding the site, and will take your advice. Thanks much for your help.

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My whole account has been deleted - any chance to recover it

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