My whole account has been deleted - any chance to recover it

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all of my website and associated files are gone - any chance for recovery?

Greg5481

130 Points
frustrated

Posted 11 months ago

11 months ago

Elyzabeth , Official Rep

42,804 Points

Greg5481
Oh no! I'm so sorry that happened! It does depend on when the files were deleted. When did this happen?

11 months ago

Greg5481

130 Points

I don't know exactly - but I would say within the last two weeks for sure, but it could be less

11 months ago

Greg5481

130 Points

It was at least 4 days ago, before August 16th

11 months ago

Elyzabeth , Official Rep

42,804 Points

I see. I am so sorry to say that no, we wouldn't be able to recover those files. We do a backup on Saturday night/Sunday. The only information we would have is whatever was there over the weekend. I hate to have to deliver that news, but if you are rebuilding your site, I would recommend rebuilding it in Website Builder. It has a Save History, unlike Sitebuilder, so if anything is ever accidentally deleted we could just go back through the save history to recover it. Additionally, it is a much more modern builder. It has dropdown menus, a mobile builder and just a really updated look. If you go under Websites Manager and click Add New Website, it will automatically be created in that new builder.

1 person likes this

11 months ago

Greg5481

130 Points

Although I am not happy about the result, I do appreciate your information regarding the situation. I will be rebuilding the site, and will take your advice. Thanks much for your help.

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My whole account has been deleted - any chance to recover it

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