My whole account has been deleted - any chance to recover it

Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Archiving inactive content.

all of my website and associated files are gone - any chance for recovery?

Greg5481

130 Points
frustrated

Posted 3 months ago

3 months ago

Elyzabeth , Official Rep

17,350 Points

Greg5481
Oh no! I'm so sorry that happened! It does depend on when the files were deleted. When did this happen?

3 months ago

Greg5481

130 Points

I don't know exactly - but I would say within the last two weeks for sure, but it could be less

3 months ago

Greg5481

130 Points

It was at least 4 days ago, before August 16th

3 months ago

Elyzabeth , Official Rep

17,350 Points

I see. I am so sorry to say that no, we wouldn't be able to recover those files. We do a backup on Saturday night/Sunday. The only information we would have is whatever was there over the weekend. I hate to have to deliver that news, but if you are rebuilding your site, I would recommend rebuilding it in Website Builder. It has a Save History, unlike Sitebuilder, so if anything is ever accidentally deleted we could just go back through the save history to recover it. Additionally, it is a much more modern builder. It has dropdown menus, a mobile builder and just a really updated look. If you go under Websites Manager and click Add New Website, it will automatically be created in that new builder.

1 person likes this

3 months ago

Greg5481

130 Points

Although I am not happy about the result, I do appreciate your information regarding the situation. I will be rebuilding the site, and will take your advice. Thanks much for your help.

2 people like this

This conversation is no longer open for comments or replies.

My whole account has been deleted - any chance to recover it

Archived and Closed

Related Categories

Sitebuilder Plus

Troubleshooting