My website is not working. this is the message I get: www.burnsranchhorses.com’s server IP address could not be found.

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Can I transfer this domain to another Homestead account?
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Michele2247

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Posted 1 year ago

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Elyzabeth , Official Rep

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Hello,

Your domain is on a status called ClientHold. This is a suspension placed on your domain by a company called ICANN.
For more information on this suspension and how to resolve it, please refer to this article:

https://community.homestead.com/homestead/topics/extremely_important_domain_information
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Michele2247

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I went on and changed the contact info to the lady's name that is taking care of the burnsranchhorses website.  I was also told to go on to site ground and purchase or renew the domain name.  Now that all of this is done, I can't get into any of the information on the domain manager page for this website and the site is still not working.  Can you let me know what I need to do to fix this.  Thank you
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Elyzabeth , Official Rep

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This domain is registered through Siteground. It is pointing to Siteground nameservers. Where is the website for this domain? Is it supposed to be pointing to Homestead?
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Michele2247

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Yes, I have the domain with Siteground and the website built on Homestead.  It should be pointing to homestead.  I went on to homestead to get the nameservers and It is giving me an error message so I can't view them to change them on siteground to point them to homestead.  Can I get a domain with Homestead and also have them host my website??  I think that it would be much easier.
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Elyzabeth , Official Rep

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OK, the nameservers are:

NS1.MDNSSERVICE.COM
NS2.MDNSSERVICE.COM
NS3.MDNSSERVICE.COM

You can transfer your domain to Homestead, so you have everything on one account. I would call Siteground for help, tell them you want to transfer your domain and they will know what to do. Once they prep the domain for transfer and you have the authorization/EPP code, we can help you transfer it.

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