My webpages shut down while trying to work on them after only a few minutes. Difficult to work with photos. www.galeriatrespajaros.com

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The sitebuilder window comes up and says it is closing my site so can't work on it for more than a few minutes and have to reopen the site again. Constantly the window of any page I am working on freezes. Today it was my index page to just add a paragraph. I tried 3 or 4 times to get the small bit of information published. No photos involved today. Help please
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Wendie4956

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Posted 7 months ago

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Michelle C, Employee

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Hello,

I have opened the builder and was able to navigate it making changes on multiple pages without any interruptions. Are you using a recommended browser which would be google chrome or Firefox? 
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Wendie4956

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Thank you Michelle. I am using google chrome

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Wendie4956

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It is very frustrating to work on anything for just a few minutes or try to publish minimal changes to a page.
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Wendie4956

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Just a moment ago while on my index page I just scrolled a little down the page and it froze so I had to close my website once again.
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Michelle C, Employee

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I apologize to hear this I cannot replicate any issues. I will clear the websites cache as this may help with some problems on your end. I would also recommend running a virus scan on your device just to be safe. 
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Wendie4956

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Thank you Michelle. Sorry you couldn't help me but appreciated. Feliz Navidad y Feliz Año Nuevo. Merry Christmas and Happy New Year.
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Michelle C, Employee

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I tried a few more things and no problems on my end I do apologize. It may be isolated to the device also. If you have a different computer or laptop try it there. Thank you! Merry Christmas and Happy New Year! 

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