my "unauthenticated" email is being blocked

  • 0
  • 2
  • Problem
  • Updated 1 week ago
  • In Progress
Drew - Having trouble again with Navy being able to receive my email.  It keeps bouncing everything with this message:

    host pri-jeemsg.eemsg.mail.mil [156.112.250.8]

    SMTP error from remote mail server after end of data:
    550 #5.7.5 DKIM unauthenticated mail is prohibited; Verify DKIM key length is >= 1024B

What does that mean and can we fix it?  Interestingly, they can receive my personal gmail. But I need to keep this DoD contract work on my business platform, not gmail.

Thanks,

Dee
Photo of Dee Dee0596

Dee Dee0596

  • 2,842 Points 2k badge 2x thumb

Posted 4 weeks ago

  • 0
  • 2
Photo of Drew N

Drew N, Community Manager

  • 258,538 Points 100k badge 2x thumb
Hi Dee Dee0596,

I'm looking into this. We are delivering it to them. I am checking with our folks to see what we can do. I shall update this topic when I have more information for you.
Photo of Dee Dee0596

Dee Dee0596

  • 2,842 Points 2k badge 2x thumb
Thank you, Drew.  As always I appreciate your quick responses.  There is more code stuff in the bounce messages if you need it.

d
Photo of Drew N

Drew N, Community Manager

  • 258,538 Points 100k badge 2x thumb
Everything you have may be helpful.
Photo of Dee Dee0596

Dee Dee0596

  • 2,842 Points 2k badge 2x thumb
Here ya go:
This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

  <<email deleted for privacy reasons>>
    host pri-jeemsg.eemsg.mail.mil [156.112.250.8]
    SMTP error from remote mail server after end of data:
    550 #5.7.5 DKIM unauthenticated mail is prohibited; Verify DKIM key length is >= 1024B


Reporting-MTA: dns; bosmailout09.eigbox.net

Action: failed
Final-Recipient: rfc822;  <<email deleted for privacy reasons>>
Status: 5.0.0
Remote-MTA: dns; pri-jeemsg.eemsg.mail.mil
Remote-MTA: X-ip; [156.112.250.8]
X-Remote-MTA-smtp-greeting: X-str; 220 UCOL3CPA03.eemsg.mail.mil ESMTP
X-Remote-MTA-helo-response: X-str; 250-UCOL3CPA03.eemsg.mail.mil
X-Exim-Diagnostic: X-str; SMTP error from remote mail server after end of data: 550 #5.7.5 DKIM unauthenticated mail is prohibited; Verify DKIM key length is >= 1024B
Diagnostic-Code: smtp; 550 #5.7.5 DKIM unauthenticated mail is prohibited; Verify DKIM key length is >= 1024B


Return-path: <king@forensicgenealogyservices.com>
Received: from bosmailscan05.eigbox.net ([10.20.15.5])
    by bosmailout09.eigbox.net with esmtp (Exim)
    id 1ftDRT-00071l-Cs
    for   <<email deleted for privacy reasons>>l; Fri, 24 Aug 2018 10:52:03 -0400
DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/relaxed;
    d=forensicgenealogyservices.com; s=dkim; h=Sender:Message-ID:References:
    In-Reply-To:Subject:To:From:Date:Content-Transfer-Encoding:Content-Type:
    MIME-Version:Reply-To:Cc:Content-ID:Content-Description:Resent-Date:
    Resent-From:Resent-Sender:Resent-To:Resent-Cc:Resent-Message-ID:List-Id:
    List-Help:List-Unsubscribe:List-Subscribe:List-Post:List-Owner:List-Archive;
     bh=MMzsX+HIC+cDYoeIc52ktW7datNy6UmbLnCf9an8TAc=; b=qZRYpCiou7rf9iyWhLeLWJUJO
    ZK8Mmgfkqp4fSd3KtBzVhb9SJ53+cG0KFlkuamQ1UR4CIVuTwhl95zKQv2aQgyEc5Tb27L59AN2Pi
    2/7jFeVyepebXBrEkwTLaQNrh2Fb2ul3tWbHMri5AGv8kehjv+XNATc9p11n9Tf5fEg3Gg2mNGsSV
    3l7snWgWnjLWKQSWWqkjbVU+pS1E+A1DV0jQ4/qW9305OQ4tZCPWCl3XuyyLHUFH8ILe8ydRQrhwK
    oj0F+I9oH1bQwZZRxiyycp/7PBk+Hkronrv6CV1l2fpGBxEWYgXtKCSElaw1mD+jamS6JgqhN9/ce
    EMdT6yBOA==;
Received: from [10.115.3.31] (helo=bosimpout11)
    by bosmailscan05.eigbox.net with esmtp (Exim)
    id 1ftDRT-0004iQ-9j
    for  <<email deleted for privacy reasons>>; Fri, 24 Aug 2018 10:52:03 -0400
Received: from boswebmail23.eigbox.net ([10.20.16.23])
    by bosimpout11 with
    id T2s01y0030VrLTu012s3f5; Fri, 24 Aug 2018 10:52:03 -0400
X-Authority-Analysis: v=2.2 cv=PN5/wbiC c=1 sm=1 tr=0
 a=OcNIGCGpByxb5WwuJAXEmg==:117 a=9yWj0pAIr1PGTJ3jKVuDKw==:17
 a=IkcTkHD0fZMA:10 a=dapMudl6Dx4A:10 a=Fc6mgcf4XiK5CLmAhfEA:9 a=QEXdDO2ut3YA:10
Received: from [127.0.0.1] (helo=homestead)
    by boswebmail23.eigbox.net with esmtp (Exim)
    id 1ftDRQ-0006oq-05
    for   <<email deleted for privacy reasons>>; Fri, 24 Aug 2018 10:52:00 -0400
Received: from newgrn-ree-71.newfooddegree.com ([192.186.179.71])
 by emailmg.homestead.com
 with HTTP (HTTP/1.1 POST); Fri, 24 Aug 2018 10:51:59 -0400
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8;
 format=flowed
Content-Transfer-Encoding: 8bit
Date: Fri, 24 Aug 2018 09:51:59 -0500
From: "Dee Dee King, CG" <king@forensicgenealogyservices.com>
To: "Gonzales, Rudy CIV NPC, Pers-00C Navy Casualty"
   <<email deleted for privacy reasons>>>
Subject: Re: ID cases awaiting PNOK determination
In-Reply-To: <1AF378A1CB324241BC210FAA208D310849688856@NAEAMECHXM10V.nadsusea.nads.navy.mil>
References: <1AF378A1CB324241BC210FAA208D310849688856@NAEAMECHXM10V.nadsusea.nads.navy.mil>
Return-Receipt-To: "Dee Dee King, CG" <king@forensicgenealogyservices.com>
Disposition-Notification-To: "Dee Dee King, CG"
 <king@forensicgenealogyservices.com>
Message-ID: <ce48f60cda22798c223831179d1e291d@forensicgenealogyservices.com>
X-Sender: king@forensicgenealogyservices.com
User-Agent: Roundcube Webmail/1.3.3
X-EN-AuthUser: king@forensicgenealogyservices.com
Sender:  "Dee Dee King, CG" <king@forensicgenealogyservices.com>
X-EN-Class: impinc






Photo of Drew N

Drew N, Community Manager

  • 258,538 Points 100k badge 2x thumb
Ok, I have what should be a solution for you, but unfortunately, our nameservers can't accommodate the necessary records. Are you comfortable with managing the DNS records. I am not sure if you received our mail concerning making your Sitebuilder Plus site secure or not. Did you see this email? If we follow the instructions to make your site secure there is a nameserver change involved and those nameservers will allow this record to be added to your DNS and should make you authenticated.

Let me know if you saw this email. Also, do you have interest/need to secure your site?
Photo of Dee Dee0596

Dee Dee0596

  • 2,842 Points 2k badge 2x thumb
Yes, thank you.  But I was not confident in changing all that.  Want to do it, but a work deadline crunch to try to figure out "techy" stuff in making the changes.  Not wanting my website to go poof...  Can ya'll help me with it?
Photo of Dee Dee0596

Dee Dee0596

  • 2,842 Points 2k badge 2x thumb
Look at my 8 email from 5:49 Tues to 2:47 Weds.  That cluster and then a few mixed in before have the problem.
Photo of Dee Dee0596

Dee Dee0596

  • 2,842 Points 2k badge 2x thumb
I have to turn in 4 reports to Navy by deadline today.  Will get back to this.
Photo of Dee Dee0596

Dee Dee0596

  • 2,842 Points 2k badge 2x thumb
Christine helped me yesterday to complete transfer to cloudflare.  Some email to Navy went through and now I am getting bounce messages again! >>>

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

email deleted for privacy
    host pri-jeemsg.eemsg.mail.mil [156.112.250.7]
    SMTP error from remote mail server after end of data:
    550 DKIM authentication has failed; DKIM authentication may fail if DKIM key length is < 1024, the signatures body hash doesn't match, DKIM record issues exist, etc.
Reporting-MTA: dns; bosmailout07.eigbox.net

Action: failed
Final-Recipient: rfc822;email deleted for privacy
Status: 5.0.0
Remote-MTA: dns; pri-jeemsg.eemsg.mail.mil
Remote-MTA: X-ip; [156.112.250.7]
X-Remote-MTA-smtp-greeting: X-str; 220 upbd19pa02.eemsg.mail.mil ESMTP
X-Remote-MTA-helo-response: X-str; 250-upbd19pa02.eemsg.mail.mil
X-Exim-Diagnostic: X-str; SMTP error from remote mail server after end of data: 550 DKIM authentication has failed; DKIM authentication may fail if DKIM key length is < 1024, the signatures body hash doesn't match, DKIM record issues exist, etc.
Diagnostic-Code: smtp; 550 DKIM authentication has failed; DKIM authentication may fail if DKIM key length is < 1024, the signatures body hash doesn't match, DKIM record issues exist, etc.


Return-path: <king@forensicgenealogyservices.com>
Received: from bosmailscan02.eigbox.net ([10.20.15.2])
    by bosmailout07.eigbox.net with esmtp (Exim)
    id 1g08BZ-0001hf-AI
    for email deleted for privacy; Wed, 12 Sep 2018 12:40:13 -0400
DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/relaxed;
    d=forensicgenealogyservices.com; s=dkim; h=Sender:Message-ID:Subject:To:From:
    Date:Content-Transfer-Encoding:Content-Type:MIME-Version:Reply-To:Cc:
    Content-ID:Content-Description:Resent-Date:Resent-From:Resent-Sender:
    Resent-To:Resent-Cc:Resent-Message-ID:In-Reply-To:References:List-Id:
    List-Help:List-Unsubscribe:List-Subscribe:List-Post:List-Owner:List-Archive;
     bh=3S3CMxYFMzlu5axa2+C3rMnyRSqPJBe3sZv8SqB6mCc=; b=tGPDSIk3E22ZobWshYctNkwab
    cMmCxVhdK4Fe+LLONadK+dRghcp2Zf2t3vea64GApujBVCut3xM48+EqMfj//2yGVrCADRHF2sqIs
    4VEcSneKgCfqBxSok2CJp2JEfMPqLvQG4OjHYzZxaVrCKGlzUNTJkRg+mG5PJa5E+uDkK5Uw1mG1E
    nv58HxAbb8+0ElQ9gmS8iRysCSe4m/Oea3yjt4gEYtGVnGqtxsp2iMZKOUxRsgg8fCF57gTwu3Ro6
    CMVD1N5k94XL6HIdjUCLNlNUM//yH0tGWK/bs9o9RLW8htEgIm9WQxMa9aBoY+yVsXboNsgPG/LEI
    JzwSJNLQA==;
Received: from [10.115.3.32] (helo=bosimpout12)
    by bosmailscan02.eigbox.net with esmtp (Exim)
    id 1g08BY-0003eL-TS
    for email deleted for privacy; Wed, 12 Sep 2018 12:40:12 -0400
Received: from boswebmail07.eigbox.net ([10.20.16.7])
    by bosimpout12 with
    id agg91y00P098b3e01ggC6z; Wed, 12 Sep 2018 12:40:12 -0400
X-Authority-Analysis: v=2.2 cv=Or0/823t c=1 sm=1 tr=0
 a=eFE6+B/RquFi1AoCvJxfcg==:117 a=8jFXTeRr2tVB/Ac7HunUfA==:17
 a=kj9zAlcOel0A:10 a=JBFolyDoGHsA:10 a=TbjWPIJeRiqHqgrx3mcA:9 a=CjuIK1q_8ugA:10
Received: from [127.0.0.1] (helo=homestead)
    by boswebmail07.eigbox.net with esmtp (Exim)
    id 1g08BV-0005sR-LN
    for email deleted for privacy; Wed, 12 Sep 2018 12:40:09 -0400
Received: from unn-185-180-13-150.datapacket.com ([185.180.13.150])
 by emailmg.homestead.com
 with HTTP (HTTP/1.1 POST); Wed, 12 Sep 2018 12:40:09 -0400
MIME-Version: 1.0
Content-Type: text/plain; charset=US-ASCII;
 format=flowed
Content-Transfer-Encoding: 7bit
Date: Wed, 12 Sep 2018 11:40:09 -0500
From: "Dee Dee King, CG" <king@forensicgenealogyservices.com>
To: email deleted for privacy>
Subject: new names to work
Return-Receipt-To: "Dee Dee King, CG" <king@forensicgenealogyservices.com>
Disposition-Notification-To: "Dee Dee King, CG"
 <king@forensicgenealogyservices.com>
Message-ID: <a0574563d89370e7957c35bebb35cd92@forensicgenealogyservices.com>
X-Sender: king@forensicgenealogyservices.com
User-Agent: Roundcube Webmail/1.3.3
X-EN-AuthUser: king@forensicgenealogyservices.com
Sender:  "Dee Dee King, CG" <king@forensicgenealogyservices.com>
X-EN-Class: impinc





Photo of Elyzabeth

Elyzabeth , Official Rep

  • 11,568 Points 10k badge 2x thumb
OK, good. Now that you are set up on Cloudflare, you'll need to add DKIM/DMARC records. Here are the instructions:

https://community.homestead.com/homestead/topics/dkim-record
Photo of Dee Dee0596

Dee Dee0596

  • 2,842 Points 2k badge 2x thumb
Christine did those yesterday.  My post is about my email bouncing again after she did that.
(Edited)