My site not working with https: and statistics on page hits is zero (used to be some number)

  • 0
  • 1
  • Problem
  • Updated 4 months ago
  • Acknowledged
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

My site has stopped working with https://awakensanctuary.com but now it only works with http://www.awakensanctuary.com.    Also I notice that the statistics about page hits is now zero and not based on the number of times that someone has viewed my website.

Can someone help look into this. 

One more, how do I change the Icon on the tabs?
Photo of Ajita6963

Ajita6963

  • 132 Points 100 badge 2x thumb

Posted 4 months ago

  • 0
  • 1
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 43,926 Points 20k badge 2x thumb
To secure your site, you'll need to go through Cloudflare:

https://community.homestead.com/homestead/topics/can-i-secure-my-homestead-website-with-https

We have a post regarding the stats:

https://community.homestead.com/homestead/topics/sitebuilder-plus-site-statistics

When you say "the icon in the tabs", are you referring to a favicon in a browser tab? If so,

https://community.homestead.com/homestead/topics/how_can_i_setup_a_favicon_for_when_my_website_is_bo...
Photo of Sue3082

Sue3082

  • 1,930 Points 1k badge 2x thumb
Hello Elyzabeth
I wrote to you on May 1 about not being able to access stats. You told me the changes to make in the URL, which enabled me to access them, and I saw stats from before so assumed it as all fixed but of course it isn't. I tried to access them today.

Besides the label beside the website title saying how many visitors I had in the previous 7 days showing zero, which i think it had been doing, once I got onto the stats page by making the changes to the URL, I had no visitors listed. None! And it's been 3 weeks. 

 Yes, I saw the notice about stats at the beginning of the Help pages. but it is no longer helpful. Today is May 19.   I don't want to changes to another method of constructing websites. sitebuilder. I guess you call them. I am fine with the old one - well not the oldest that I had to download. But that was almost 20 years ago now.  

What's the latest on the stats problem? 
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 43,926 Points 20k badge 2x thumb
Sue,

I see 91 visitors in the past 2 weeks from the diversity in retirement site.
I see 2 visits on Saturday and 1 visit for Sunday for your other site. I tested visiting the site and then refreshing the stats, and it did track the visit. This tells me that for the rest of the time, the site just wasn't visited. If you would like to speak with someone about getting more traffic, I can have someone call you, but that site is not secure and not mobile friendly, so it is not unusual that it would not be getting traffic.

In regard to the stats fix, our developers are still working on making the updates needed.
Photo of Sue3082

Sue3082

  • 1,930 Points 1k badge 2x thumb
I didn't go the DiversityinRetirement site since having the latest problme (the last 2  days or so) so that is probably why you got to see them. If you went back, you might not.  when you first said how to fix the URL I did, (was it you) and I thought it was fixed because I could see the stats on whatever web site I was on that day but when I went back 3 weeks later I could see them. I don't even know what other web site your'e talking about. I have a few. 

Some sites miss more days than others, with no visitors, but a week is a long time with none, even for the less viewed.  My site is secure enough, It is just Norton or whatever security is doing this to me that is the problem. I get visitors from wherever and it seems not to be problem, from China, India, the Americas, I'm not too sure about Russia, but pretty well anywhere.  It's just what they put up beside the URL. It is meaningless, prbably another invention by the gov't, or the internet controllers, to control what gets seen. 

I'm not going to give your the website I mentioned - the URL for it as this is too public.  
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 43,926 Points 20k badge 2x thumb
You can create your own private question to provide that information.
Norton has nothing to do with your website being secure, that protects your computer. The security I'm referring to is an SSL, where your site displays as https://, which you do not have set up.
There is nothing wrong with the function of the stat tracker, just the URL is directs you to. I have tested this to make sure, so unfortunately, if it shows no visitors, this means that there just haven't been any visits to that particular site.
Photo of Sue3082

Sue3082

  • 1,930 Points 1k badge 2x thumb
I didn't know how to get in touch with you, the first person who was dealing with this issue, so I responded to someone's question to you.  My original question to you had already been sent to archive, and thus I was not able to respond to you.

I have one site that doesn't have visitors. It is a new one, and is not searchable. It's the only one like that and I don't know why it is not able to be searched. It has been up for several weeks now. 
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 43,926 Points 20k badge 2x thumb
I went through all 7 sites you have on your account and tested the stat tracker. It is working on all of them. I'm sorry, but if one site does not show any visitors, this is because it didn't have any site visits during that time. There is no way for me to change that.
If you want me to check and show you this on a specific site, but are unwilling to post the site name here, you'll need to create your own private questions to do so.

If a site has only been up for a few weeks, it is not surprising that you are not getting many visits. It can take months for a site to even be indexed on Google. It can take longer for it to show up in searches. The fact that your site isn't secure or mobile friendly reduces the chances that your site is going to show up in a search.
(Edited)
Photo of Sue3082

Sue3082

  • 1,930 Points 1k badge 2x thumb
Whatever the problem was, it looks like they have fixed it since the other day when I contacted you. 

I am fine with my sites. That message about security is only so glaringly res because the v should be a t and vt needs to be added after net/.    They are warning me that my site may be being attacked, because of your error in the URL.

I am fine with mobile users not visiting my site. I have a mobile phone but would never use it to visit a site. Mobile phones aren't secure and are at risk of being stolen and misused.  As I said, my site is secure. You must be joking. It is the entire internet system that is not secure, with hackers and malware. My site is fine. I donot accept the judgement of some employess who decides my site is not secure becasue I have not filled out all their forms so I can be judge by them.
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 43,926 Points 20k badge 2x thumb
Ma'am, it is not my opinion that your site is not secure, I'm simply stating a fact. You do not have an SSL on either of your domains. Sites are made secure individually, and it has nothing to do with hackers or malware. If you want more information on what it means to have a secure site, you can definitely find a lot of information about it on Google.
Looking up either of your sites in Google Chrome or Firefox, the browser tells you that it is not secure.

Chrome:




Firefox:


 
You can also see this as your websites only pull up with http:// not https://.

If you choose to make your site secure, you have 2 options. You can follow these instructions to secure your site via Cloudflare or you can rebuild your site in our newer builder, in which we are able to automatically secure the site.

In regard to your site not being mobile friendly, I certainly understand if you choose not to browse the internet via your phone, but over 50% of internet traffic is via a mobile device. Additionally, Google prioritizes mobile friendly sites in Search Engine results in a practice called "Mobile First Indexing". This is because having your site mobile friendly provides the best customer experience for anyone who might visit your site.

Ultimately, it is your site so you can choose to secure it or rebuild to make it mobile friendly or not, but it is my job to educate you on how that might affect your site and traffic.
(Edited)
Photo of Sue3082

Sue3082

  • 1,930 Points 1k badge 2x thumb
Obviously I am not going to rebuiild my site. Maybe we can get Homestead to rebuild their method of securing older Homestead web sites so I don't have to keep re-doing my we bsite. For starters, put it in your list of things to know about Homestead that if you decide to build a web site on it you may have reformat pages, change the way everything fits together, and even rebuild your site or engage with an unknown, not-reputable organization who appears to be trying to take over your completer and your websites.  If anyone knows any way of keeping with the old web sites and not jjoining. Cloud or any other controlling internet power, please say. 

I don't know if I need how to do this. What are the  stats on people 60 and over who use their mobile phone for exploring the kind of sites I have while they are out shopping. Are people under the age of 60 going to visit my sites on their mobile phones?   I still get visitors on my sites even though you say they are told the sites are not secure - from all over the world, including Russia. Maybe not Africa. 

I think the under-60s are not favourable to the kind of sites I have. I know they are not favourable to me on the whole, in person, in the health care system, or in this city. So why would they like my sites. I don't feel like catering to the under 60s. 
 
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 43,926 Points 20k badge 2x thumb
Homestead did look into the possibility of securing the Sitebuilder Plus sites and unfortunately it is not possible. The programming is too old. It is not compatible with adding an SSL.
Photo of PHILL4449

PHILL4449

  • 828 Points 500 badge 2x thumb
Same here...one month + of cert issue...whats going on??
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 43,694 Points 20k badge 2x thumb
I have merged your previous questions into this post, and I can see you called already to get this information. The answer you received was correct.

Our developers are still working on making the updates needed to our code and in the meantime, you can see your stats by following these instructions:

https://community.homestead.com/homestead/topics/sitebuilder-plus-site-statistics
Photo of Sue3082

Sue3082

  • 1,930 Points 1k badge 2x thumb
Maybe you should either state the date and link to my earlier request, or state what I asked. I said to you in another post that I thought you had it fixed on May 1, becasue I could then access the stats by changin the URL. Since then, just the other day, I discovered that changing the URL got me into the stats, but no stats were beling liseted, not for the previous weeks, since May 1. I can't say now what web site it was, but it was the the original one that I wrote to you about. 

The URL you give, as I stated before, the other day, links to outdated information. Now, when I use that, I get nothing showing for statistics - no numbers, no listings. 
Photo of Sue3082

Sue3082

  • 1,930 Points 1k badge 2x thumb
And I didn't call Homestead about this.
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 43,694 Points 20k badge 2x thumb
That response wasn't to you, as you posted these responses under someone elses comment. This is another reason why I recommended you create your own question regarding this. The previous question you had has since been archived because there was more than a week of inactivity.
(Edited)
Photo of Sue3082

Sue3082

  • 1,930 Points 1k badge 2x thumb
I apologize for the confusion, but I thought by reaching you directly in this manner I could avoid having to explain it all from the beginning and that you would know what i was talking about because you would have some record of it. It was still within this month - in May. 
Photo of Linda2518

Linda2518

  • 90 Points 75 badge 2x thumb
Yikes!  How do I close my account?  I am having the same issue.  I cannot view my own site stats without receiving an error from homestead that it is not secure.  Why should I have to find this out on my own and fix it by myself?
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 43,926 Points 20k badge 2x thumb
If you actually want to close your account, please call 1-800-710-1998
The error you are receiving is a known issue that we are in the process of resolving. In the meantime, we have provided a workaround that you can apply to see your stats:

https://community.homestead.com/homestead/topics/sitebuilder-plus-site-statistics
Photo of Sue3082

Sue3082

  • 1,930 Points 1k badge 2x thumb
Linda,
What that page is telling you, when it takes you to the hpps page which is supposed to be the page where the stats are, is that that site - the not-stats site - is not secure. It is not a real URL, so your security system is reacting to that and informing you that your site will not be secure if you go forward to that non-existent stat hpps.  But the problem is really due to a piece of bad programming, so you are not being directed to the proper stats page but to a bad one instead.   And so it is that that makes your computer react as though you are being attacked. 

I am having to put up with that too. But I make a couple of changes in the htpp address for the stats (as explained in the link given by Eyzabeth), and then it works and takes you to your stats pages.


This conversation is no longer open for comments or replies.