My purchases are not adding tax for the customer except for 1 purchase. How do I figure out what the problem is?

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Not charging tax when customer checks out except for 1 purchase.  
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Posted 1 year ago

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Elyzabeth , Official Rep

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Hello PeggySue,

This is because those customers that it is not applying tax to, live in a different state than you do. You have your tax settings in your store set to automatic, and the automatic settings have it set to charge tax in your state only. If you are needing to charge taxes for other states, you will need to turn off the automatic tax option and manually set the taxes you are wanting to charge.

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