My purchases are not adding tax for the customer except for 1 purchase. How do I figure out what the problem is?

  • 0
  • 1
  • Problem
  • Updated 3 months ago
  • Acknowledged
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Archiving inactive content

Not charging tax when customer checks out except for 1 purchase.  
Photo of PeggySue7272

PeggySue7272

  • 70 Points

Posted 3 months ago

  • 0
  • 1
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 37,758 Points 20k badge 2x thumb
Hello PeggySue,

This is because those customers that it is not applying tax to, live in a different state than you do. You have your tax settings in your store set to automatic, and the automatic settings have it set to charge tax in your state only. If you are needing to charge taxes for other states, you will need to turn off the automatic tax option and manually set the taxes you are wanting to charge.

This conversation is no longer open for comments or replies.