My pdf files won't download completely on mobile devices. What is the issue?

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I've posted about this problem before and a rep sent me a message but did not resolve the issue and then closed the conversation and hid it from the community.  There is a problem with pdf files that are posted on my website.  Anyone else have this issue, they will only open the first page.
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Becky1713

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Posted 1 month ago

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Elyzabeth , Official Rep

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You asked this question previously, I asked a follow up question so I could look into it and never got a response. After about a week, conversations with no response are archived as inactive.
So, I will ask my question again.
What page do you have this PDF on that you are referring to. There are no PDFs on any page I can view on the website.
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Becky1713

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The members page has the PDFs. I did reply last time but I guess it did not go through.
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Elyzabeth , Official Rep

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I see. That page is password protected. Can we either put a PDF on another page, or remove the password protection on that page so I can replicate what you are seeing?

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