my page is published but site is down

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I noticed I haven't received any orders today and when I went to my website it was down. In web manager when I click checked published site, I get the error message page can't be reached. I have not changed anything and don't know why this happened.
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Derrek5882

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Posted 1 year ago

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susan2829, Champion

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The information in this POST may help you with this issue.
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Drew N, Community Manager

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It appears that you will need to send the information to our compliance department since you do not have access to the email contact on the domain.
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Les6064

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Derrek< call 1-800-710-1998 for support.
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Drew N, Community Manager

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I am sorry again, but compliance is by email only. They need to be able to keep the record of things like this to show we are abiding by ICANN's rules. Did you send a color copy of a driver's license or something that has the same address as the domain? That would probably allow them to resolve the issue without having to request more information. If your license doesn't have the same address, you would also need to send a copy of a utility bill that has the address on the domain.
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Drew N, Community Manager

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Les, tech support is not able to assist with this issue at this time.
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Derrek5882

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Drew I did send them a color copy of my drivers license with the same address info on it
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Drew N, Community Manager

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Great. That should make it as fast as possible.

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