my outgoing mail doesn't work from this pc, but my laptop does. what is wrong?

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  • Updated 6 months ago
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can't explain it any better.
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Sal3080

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Posted 6 months ago

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Drew N, Community Manager

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Are you using Webmail or a program, like Outlook? Does it say it sent? or sit in the outbox?
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Sal3080

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I'm using outlook and when I hit send it appears to send but then It returns it to drafts. I went to my webmail and it works so does my laptop with outlook.
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Drew N, Community Manager

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I have looked at the account and there is nothing blocking you. Since the laptop and RC both work, there must be a setting that is incorrect or the account itself is corrupted maybe. Is it POP or IMAP? What is your outgoing server setting? Is it spelled correctly? Is the user name your complete email address?
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Sal3080

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So it's possible that it suddenly misspelled itself after months of working correctly? I can understand that something might of gotten corrupted but I was looking for possibly something else. So it looks like I have to delete and reinstall my accounts on outlook. It's an IMAP.
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Drew N, Community Manager

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It feels like it has to be in the settings, something wrong with Outlook, or something on that computer blocking the email. If it was a server issue, then your laptop would not work either. Are the pc and laptop used in the same location? I recently had an issue where my Outlook was being blocked. In the end a simple factory reset of my DSL modem resolved it.
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Sal3080

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I deleted and reinstalled, now everything works...thanks :-) 
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Drew N, Community Manager

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Happy to hear it!

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