my feild on form for credit card is not working

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the form field where it says credit card is not working or the numbers are not showing up? Please any help in this greatly appreciated
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tnhtradeshows6970

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Posted 2 months ago

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tnhtradeshows6970

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now i took off the credit card and asked them to call but in this box i am getting this message id1566731529924:




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Michelle C, Employee

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Hello,

I was able to complete the form submission twice. Once with putting something in the input field for please call in your credit card and one time not putting any information. Both show they were sent successfully, were you still seeing an issue with the form?
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tnhtradeshows6970

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Hi Michelle, i see where you did it and i went on line and tried it myself and the numbers in the visa area where it says please call wont' come through. Have i done that field
wrong? I had to companies send me visa cards and i had to call them as they didn't show up.

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Michelle C, Employee

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The field is set up correctly. What is happening is the form is filtering or blocking the credit card number from being sent via email from the contact form. This is for PCI compliance and security of the customers information. The contact forms will not allow credit card numbers and/or social security numbers to be sent. 
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tnhtradeshows6970

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that's new as I have had this on my other site and never had an issue with it. So how do we go about having them submit their credit card number.
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Michelle C, Employee

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They would need to call it in or you would need to use a payment processor such as PayPal. 
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tnhtradeshows6970

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ok thank you
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Michelle C, Employee

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No problem. 

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