My emails appear to be going out of Outlook, but the recipients are not receiving them.

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I am sending out emails, but nobody is receiving them!!!
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Jill2284

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  • frustrated

Posted 5 years ago

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William S

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Hello Jill,

Are you able to log into the webmail online and send emails? Is it to certain people that don't get your emails?
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Don6130

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I have the same problem. The replies simply go back to the homestead server. I have to cut and paste the recipient's address from the email and put it in the address box in order for it to get through. 
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Drew N, Alum

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Don6130,

Your description makes me think you are trying to reply to a form submission from your website. This is a different thing and is the way it works. You can't reply to a form submission. This requires that we spoof the email address which can result in the message being marked as spam.
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Don6130

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These emails are coming to me via the "Email Me" button on my webpage. When I hit "REPLY" the sender's name appears in the outgoing address box. BUT...if you actually examine the address further, you find out that the reply is going to "form submission." What good is the "Email Me" button if you can't use it to reply? In order to reply, I have to copy the sender's address from their email and paste it in the outgoing address box.
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Drew N, Alum

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Don6130,

Replying to a submission from email me requires that we use a technique called spoofing. Many email servers consider spoofing to be spam. We do not allow spoofing for this reason. It can negatively affect your domain's reputation with reputation based spam filters, and therefore our server reputation. You will have to copy/paste their email address into a new message.
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Don6130

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Which is exactly what I do...
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Jill2284

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Yes, I can send them by webmail online. It's from Outlook that the recipients are not receiving them. And it seems sporadic, but not specific to certain domains. I sent myself a test message earlier and never got it.
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Drew N, Alum

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Jill2284,

If you can send from Webmail, then it is likely in the configuration. Has it been working and stopped? or is this a new setup of Outlook?
(Edited)
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Jill2284

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Yes it has been working. Seems to have started around February 21, 2015
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Drew N, Alum

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Jill2284,

In your Outlook sent folder, select one of the messages that didn't
reach all destinations. Double click on the message. Then place your
mouse in the message body and right click. You should see a View Source
on the menu. Select that and copy/paste the source of the email. I will
analyze it and see if we can track down what happened
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Jill2284

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</o:shapelayout></xml><![endif]--> Mr. Riley,

 

Your Backflow Inspection is attached.  I have also sent this to JCSA on your behalf.

 

 

Thank you,

 

Jill C. Frantz

Business Manager

(757) 250-3344 Office

(757) 250-3448 Fax



www.totallandscapes.com

http://www.facebook.com/pages/Total-Landscapes-Inc/156083281080207

 

 

 
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Drew N, Alum

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Thanks. Now I'll need you to Google the following. How do I find the header in Outlook (version)

Follow the instructions for your version of Outlook and post the header of that same message. The message itself is not blocked on our end, so the header should allow me to see if it was delivered to the recipient server.
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Jill2284

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Drew, okay I just looked up the headers and it is blank for that message.
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Drew N, Alum

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Hmmm. Let me see if I can find out why that is.
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Drew N, Alum

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What Outlook version do you use?
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Jill2284

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Drew, just thinking, but could my Avast settings be effecting this at all?
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Jill2284

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Outlook 2010 vers 14.0.7143.5000 32-bit

Also, I called my ISP (cox.net) and they said they do not block any ports, so they referred me back to you.
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Drew N, Alum

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Are you set up as POP or IMAP in Outlook?
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Jill2284

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pop
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Drew N, Alum

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If Avast is scanning outbound email, it is possible.
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Drew N, Alum

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I am not able to find much about why the header is blank. There is some mention of there being a message options, but I believe that is simply where to view it. Unfortunately without a header I can't track anything. Since it is a POP setup it won't be on the server to view either. I am sorry, but you may need to check with Microsoft as to what is happening. They may not generate any header on POP mail.
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Jeannie5233

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I've had the same problem starting Sunday, March 8....mostly from gmail users but some other email servers as well.  I use Outlook from my laptop.  Has Homestead email been blacklisted by other email servers?  Or are we having another problem with Homestead email servers losing our emails into a black hole, like what happened in December with our form submissions?
(Edited)
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Drew N, Alum

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Jeannie5233,

Can you send successfully from Webmail. The form issue was a different, unrelated issue.
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Jeannie5233

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I download everything to Outlook.  What I'm referring to is form submissions that I forward to a group of people, who the submitters WANT them to go to.  Most people receive them but several people are saying they are getting only a few or none at all.  Most of the problem seems to be with gmail users and started Sunday, March 8.  I created a new email address to use, just in case the other one was spammed somehow.  Is there a different outgoing email port that I can use in my Outlook POP3 email setup?
(Edited)
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Drew N, Alum

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The ports you may use for outgoing mail are 25 and 587. Those are the open ports on our end. It is possible that your ISP blocks one of the ports. Many ISPs block 25 as it is widely used by spammers.

When receiving the form submission, do you have the submit button send to several addresses or do you have a rule in Outlook that sends the submission on to people, or do you manually forward it?
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Jeannie5233

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I use a myContactForm form.  The submissions are sent only to one of my Homestead email addresses that I designate for that sole purpose.  When I receive them, I change the subject line so it says a pertinent detail of the request (which the receivers appreciate for the convenience when scanning through their emails).  Then I forward them out using an email list in my Outlook.
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Drew N, Alum

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Jeannie5233,

In your Outlook sent folder, select one of the messages that didn't reach all destinations. Double click on the message. Then place your mouse in the message body and right click. You should see a View Source on the menu. Select that and copy/paste the source of the email. I will analyze it and see if we can track down what happened.

Please also specify which recipient(s) did not receive the message.

Thanks

Drew

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