my email address says its full but it is not and I cant receive emails

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i cleaned out my inbox but it still says 100%
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amy7145

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Posted 1 month ago

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Elyzabeth , Official Rep

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Hi there amy7145

Which email address are you having this issue with? I can see amy@acousticartcreations.com is full. If you deleted your inbox, you also need to delete your trash. That is probably what is causing that error still.
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amy7145

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why doesn't the trash get emptied by itself like all my other trash does ?
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Elyzabeth , Official Rep

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It would seem that is not how your Roundcube is set up. You can change this in settings if you want, but it is not that way by default.
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amy7145

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someone helped me yesterday w my nameserver problem BUT my site still says Not Secure  please check and let me know whats wrong 
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amy7145

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i emailed cloud flare support but it will take days to get any help from them bcs i have a free account....this is not worth all the work i do not have the time to invest in this  i had an account but now it says i dont   
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Elyzabeth , Official Rep

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It says in the notes that a gmail was used, but that is all of the information we have. We don't have a record of login info for Cloudflare accounts.
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amy7145

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ok ty  unfortunately cloudflare has no phone support unless you are a premium member so this is not going to work out for us   thanks for your help
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amy7145

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according to google in order to verify ownership of the site i have to add something to the DNS which is on cloudflare now and i cant get anyone to help me 
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Elyzabeth , Official Rep

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I would recommend you call us to see if we can help 800-710-1998

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