My email account was hacked today -- Two very serious things affected my account

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I found two things that were affected (so far)
  • First - I first noticed multiple attempts of outbound emails.  I am not sure how many were successful.  There were 8 undeliverable still in draft mode, and stuck.
  • Second -- I noticed that no new emails were arriving today.  Then, by chance, found that ALL incoming emails were going into the TRASH. Every time I exited the account, the trash empties.  I couldn't figure out what caused this problem.  I focused on Outlook 2016, first, thinking it was a "Rule" issue.  I even deleted my Outlook 2016 account and re-installed.  Nothing changed, same problem.  So I then focused on my Homestead/Rouncube email account settings.  I searched 3 times, not sure what to look for, THEN I realized that a FILTER was setup that sent EVERY email to my trash bin that match the criteria (my email address).   This sneeky b$@*&^#s!!!     Now I can't REMOVE the filter.  All I could do was DISABLE the filter.   WHY CAN'T I DELETE IT???
  • I called support this morning, soon after I discovered issue.  They only suggested that I should change my PW to the account, which I had already done.  It would have been nice to pass on this kind of information from other peoples prior experiences.  Just saying!
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Bruce4147

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Posted 9 months ago

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Drew N, Community Manager

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You should also run a security scan on your computer just in case. Sending email does just require they have your email address and password. You probably don't want to change the email address, so the only thing left is the password. A nice complicated password will make this less likely in the future.

Did you get the filter removed? I can take a look at that for you if you still haven't.

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