My Bigcommerce website is down again - Please Help

  • 0
  • 1
  • Problem
  • Updated 8 months ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Archived

My Bigcommerce website is down again www.mannequinmode.com - Error Message -Store Unavailable This store is currently unavailable due to maintenance. It should be available again shortly. We apologize for any inconvenience caused. Please help!
I called Bigcommerce but they are unable to help me. Customer Service Rep told me I need to call homestead, but homestead is closed over the weekend. My website will be down for the whole weekend. Please, can someone help me?
Photo of Theresa5921

Theresa5921

  • 90 Points 75 badge 2x thumb

Posted 8 months ago

  • 0
  • 1
Photo of Sandy4725

Sandy4725

  • 150 Points 100 badge 2x thumb
I had the same issue last week, and it was because the domain name wasn't entered quite right on the Big Commerce side.  This happened to me after Homestead put my domain on hold because of old info on file.  Once they unlocked it, I started getting the error that you're getting above.  Specifically, I needed to add "stores" in front of my domain name.  Hope that helps.
Photo of Theresa5921

Theresa5921

  • 90 Points 75 badge 2x thumb
Thank you for your reply.  I have been with Bigcommerce for 2 years.  The last 2 months I have been having a problem with Homestead and Bigcommerce.  This is the second time my website has been down with the same message.  This time it happens on Saturday when Homestead is closed.  You know Bigcommerce will not help they always tell me I have to call Homestead.  I wish Homestead had phone support on the weekend.  It has been a nightmare for me.  Thank you for listening to my problems.  
Photo of Sandy4725

Sandy4725

  • 150 Points 100 badge 2x thumb
I've been with Big Commerce (after I was transferred to them BY Homestead) for about 8 years, and I've never had any problems until a few weeks ago when Homestead decided to lock me out of my domain.  Now I'm getting tossed back and forth between Big Commerce and Homestead, so I totally understand your frustration. I was locked out for about 2 weeks, and while my website is now visible, it is no longer secure.  I hope you get it sorted out soon. 
(Edited)

This conversation is no longer open for comments or replies.