mp4 download saying "only media files supported".

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Why, when I try to download an mp4 video it says "only media files are supported", and it won't download?
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Vector-1Tech

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Posted 2 weeks ago

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Elyzabeth , Official Rep

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Hello,

I just tested uploading an mp4 on your site and experienced no issues. I would check to make sure the file name is alphanumeric.

What browser are you using?
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Vector-1Tech

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Google Chrome. The file name is alphanumeric, says:   GenRRail.mp4   and size is 12.0MB
opens with Windows Media Player. Thanks, David
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Vector-1Tech

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Is it possible to walk me through this over the phone (407-860-0397)? If so, what hours are you available?
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Vector-1Tech

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I'm talking to a SiteBuilder Tech right now on the phone, waiting for the outcome. She's trying to convert it to different format. Thanks

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Michelle C, Employee

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Hello,

I see you were able to get this resolved with phone support. Please let me know if you have any addition questions. 

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