Migration end date??????

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This conversation has been merged. Please reference the main conversation: Data Center update 12/22/14

It would nice if Homestead provided US their customers with an exact date that the migration is complete. I am very upset that my website is effected by this untimely update by Homestead. My pages are extremely slow and I have icons embedded in my pages which were not there before. These issues may not be as important to Homestead but as a small business owner who relies on my website for not only sales but professional in both looks and timing it IS important. No customer is going to wait an unimaginable amount of time for a website page to load and then upon seeing it if they do wait, they are welcomed with a website plagued with issues, which your company is responsible for. I'm tired of the apologies, I want action and results......period. As a long term paying customer, I am paying for top quality results, not inferior. Why was this work not done in a timely manner and why now when businesses rely on E-commerce from their website traffic? These messages of discontent NEED to be forwarded on to someone there who has a higher responsibility and hopefully more of a concern than the average media specialist who is giving us nothing other than lip service. I have paid a third party to route traffic to my website and now that investment is waisted and not only is my website effected but my investment is gone. Please let your customers know exactly when this work will be complete. 
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David4214

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Posted 5 years ago

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Drew N, Alum

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David4214,

Unfortunately that is not possible. Data must be moved and speed can vary based on general internet traffic. Then it needs to be verified. If there is an issue it needs to be moved again.  There simply is no way to predict exactly how long it will take to complete. The best we can offer is it should be a few more days, based on what has been done so far.

Drew
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David4214

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So in all likeliness your stating the rest of the year? Probably well into 2015? As I stated, you as a media representative need to inform your superiors the level of anxiety this issue is causing to your customers. I need results not excuses. Homestead has no regard for their customers. If they did, they would have a phone number readily available for their customers to call and like Intuit use to do service representatives available longer than 9am to 5pm unlike what Homestead does now. In fact I bet your Software Engineers are not working today to correct these issues. Seems as though Homestead does not put their customers first.  Actions speak louder than words, period
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Drew N, Alum

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I did not state end of year or into 2015, and I can't give you a date.

I do pass on comments to the management team and yours will be as well.

We do care very much about our customers and want everyone to have long term success, which includes us. We can't succeed if our customers don't. We are open from 7am-6:30 pm(MST) which were the hours that Intuit had set for the last year and a half, before they sold homestead.

The engineers are working today to complete this as quickly as they can.

Drew
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Paul7684

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In my opinion, Homestead software engineers and programmers should be working 24/7 until this problem is solved. What about Homestead renting server space with other companies to speed up our web design work and our customer's websites. I'm facing almost certain lawsuits from my numerous customers because of these problems. Each day there are new and different issues with SiteBuilder-Plus and each takes many hours of work by me and my staff to correct all of these "Homestead-caused" problems, such as text magically appearing on my customer's websites.  This is all complete unacceptable!  But I'm sure you'll delete this comment just like you did my previous comments that spoke of our frustrations and concerns.  In my latest estimation, I have over 1,400 hours of work to do on my customer's websites, all at no compensation to me! Who will reimburse me for that uncompensated expense???
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Jon7735

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It would be helpful if there were regular - at least daily - "System Status" updates. The last entered was in 12/12/14.  The fact that this migration has been in trouble since then is a true expletive deleted situation. 

The "System Status" should identify all known major issues, and when you have some good news about these you can add "Resolved" along with the date it was fixed.

The issues I am aware of are:
1. Very slow homestead.com website performance.
2. Inability to login using the PC version of SiteBuilder
3. Form submissions do not send out emails, and at best log these to a user accessible log -  which formats data very differently from (and less easily understood than) layout of the emailed form data.

Your customers, whom you assert are valued, deserve honest open status information.
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Drew N, Alum

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I will share your thoughts.

Thank you

Drew
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Stuart9026

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So are we any closer to being able to publish via desktop software?  Been a while ... 
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Drew N, Alum

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We;re closer, but not there yet. Hopefully it will be soon.
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Stuart9026

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Can the company at least provide a status update to all its customers via email?  This has gone on far too long - too many of us are losing business and well-earned reputations ... We need to be able to publish
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Drew N, Alum

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As soon as I get one.
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Stuart9026

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will we be able to publish this week?
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Paul7684

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There are many other problems related to the "merge" or "migration" beside slowness, delays, and login problems.  Now I have text magically appearing on my numerous websites. The texts are somehow connected with shapes and images, naming the shape or the image. I spent over 40 hours since Thursday correcting these problem. All the shapes and images need to be completely deleted and re-entered, and even then, sometimes the tags reappear! There is obviously a coding problem that needs to be fixed.  Several of customers are understandably irate. Some are demanding compensation and others are even threatening legal action  Not only can some customers NOT access their websites, but even those who can, see very slow response times, and then, they see black text all over each of their web pages. So this problem with Homestead isn't just related to a migration of data, it also includes a corruption of data. Who can look into this problem. I've spoken to tech support numerous times for hours and hours, and no one seems to be willing or able to fix these problems.  Unfortunately, I have six Homestead accounts, each with many websites. I can log in to my Plus account, but never my PC desktop accounts.  I need REAL answers, not excuses. Your loyal customers (us), want specific answers and solutions. Do you want me to lend you some very qualified programmers?
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Paul7684

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At the rate I'm currently working on fixing the "magic text" problem, I will be spending over 1,400 unbillable hours. Who is going to compensate me for this?  It will take a couple of months to fix unless you have a global fix at your end! Please let me know!
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david2937

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This is absolutely ridiculous. In today's high-tech world, what is going on?  This should have been planned prior to disruption and implemented with minimal cost to Homestead's customers. Weeks and weeks of disruption to our small businesses? This is my livelihood. This is unacceptable. 
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Stuart9026

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I'm able to log into my desktop software - after three tries - but I can't publish.  I can edit, but can't publish, so I'm scared to edit until Homestead proves the edits actually transfer live.  I agree - this is unbelievably ridiculous and unprofessional to keep us out of the loop.  
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Jonathan T.

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I have been paying for SEO for 5 months now for one of my websites, and since this migration started, my pages have all stopped being ranked. Is there a correlation!???
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Drew N, Alum

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Is it a drop in rank, or do you not seem them in the search engines? I'm not sure if you use our SEO or another, but you may have a reporting tool that will tell you the page you are on.

Drew
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Jonathan T.

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I use you guys, SEO Gears. I talked with them and He said he thinks its just a reporting issue on the monthly report.
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david2937

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COME ON! You HOPE the problems will be solved soon??? Your answers are nearly as incendiary as the problem itself. Good gracious-- this is what you guys do-- IT. Does anyone there know what they are doing?
And you disrupt your customers business for weeks and then give us continual spins? PALEEEZZE! We are not ignorant-- give us straight-forward, nitty-gritty answers. Do you think we don't see through the spin-- this is tiring. I think it is time for a new web host.  Very unprofessional-- and you expect us to pay you when our business is affected and we are not paid? ANSWERS NOW! 

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