March 12, 2013 - Outlook problems

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  • Updated 7 years ago
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There is a suspected issue that is causing problems with email programs like Outlook attempting to access and send email.

Our engineers are investigating the problem and working to resolve it as soon as possible. If you are experiencing problems using these programs please go to Homestead.com and click Check Email in the top right hand corner. You can then check and send email directly from the Hmail system.

We will update this thread as soon as we know more.

Thank you,

Homestead Community Team
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Angela W

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Posted 7 years ago

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Chris2885

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trouble with recieving emails on all on all 6 email accounts hosted bt Intuit,error message from microsoft outlook = receiving report error (0x8004210a)=the operation timed out waiting for a responce from the reciever POP.....

This reply was created from a merged topic originally titled
trouble receiving emails.
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kim0022

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This reply was created from a merged topic originally titled
Our email is not working pin # 11954.
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Jerry8672

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When opening my Homestead IMAP email account I starting getting following error message on my laptop: "This message has not been downloaded from the server". So, I cannot open and read my emails on my laptop but I can on my iPhone 5. How do I resolve this?

This reply was created from a merged topic originally titled
IMAP email account on Homestead--cannot open and read emails.
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Thomas5430

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Our email is hosted by Homestead and we get an error message that says "receiving error 0x8004210A. The operation timed out waiting for a response from the receiving (POP) server.

This reply was created from a merged topic originally titled
Our email is not working. Any ideas why not?.
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Terri7572

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We are having the same issues. Please solve this ASAP
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Angela W

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Hi Terri7572,

Are you still having issues? We've gotten word that the issue seems to be resolved. I don't want to update this post unless I know that you have access to your email via Outlook, phone, or other 3rd party email clients.

Thanks!
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Terri7572

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I just tested the computer that was having issues & yes they are coming through now. Thanks
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Angela W

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Thanks for the response, Terri! I'm glad to hear your emails are coming through now.
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Angela W

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We have received the update that the issues have been resolved. Our team verified that our Hmail systems are all functioning normally.

Thank you!
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JCBling

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Our Hmail is still not fully functioning.

www.JCBling.com
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Angela W

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Hi JCBling,

Can you describe what isn't functioning? I know you're a long time user and I value your participation in this community. If you can provide more details I'll be able to pass them on immediately to our hmail team.

Thank you,

Angela
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JCBling

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Thanks Angela. I have 4 email address, 3 of them are receiving emails and the forth and most important one isn't. johnnie@......
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Angela W

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When you send a test message- is there a bounce message received for the 4th email address? Have you recently checked the size of the mailbox - if it's full that can cause you to not be able to receive messages. Delete any old or unwanted messages and be sure to remove them from the deleted folder, too. Do you have the email address set up through Outlook or on a mobile phone? Is the problem happening in Outlook/phone and when you check email from mail.homesteadmail.com? Or in one location but not the other?

It doesn't sound like an issue with the IP address if you're able to receive messages at the other addresses.

If you can try those things and let me know about the others we'll try and figure out what's causing the probelm with the Johnnie@ email address.

Thank you!
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JCBling

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Cleaned out mailbox 2 weeks ago. Storage down to 1/4 full. I do not use any other login than https://mail.homesteadmail.com/zimbra/.

PS Two of the Zimbra email are accessed by our other office in another state. Those emails have stabilized and are recieving current messages. Mine in my office is also working. Hers is in the same office isn't.
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Angela W

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Hi JCBling,

Unfortunately, we'll need to access the mailbox in order to continue troubleshooting this issue. We were able to check our mail filter and 9 messages have been received at that email address today. I'll send you a direct message so that you can either give us permission to access the mailbox or call into our support team.

Thanks!
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Steve9247

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Just purchased Outlook 2013 - doesn't recognize POP3 account, have to use IMAP. Chatted with Anthony B to get new settings - have put everything in correctly and tried both 25 and 587 for outgoing server ports and when test is run, keep getting pop-up message with server, user name and password but when I click "ok" it just keeps coming back and the test remains in progress - so, something is still not right - what do I do next?
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Angela W

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This is a great conversation that's separate from the main topic, so I created a new topic to continue the discussion. Please reference the new topic here: Why can't I get Outlook 2013 set up?

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