Many of my emails are not being received by my customers. Is there any way to fix this? I called customer support a couple weeks ago.

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Many of my emails are not being received by my customers and will also sometimes have a long lag of hours or a day before it is received. I've confirmed the email are not sitting in my outbox. Is there any way to fix this? I called customer support a couple weeks ago and was informed a ticket would be opened and someone would get back in touch with me. I have yet to have any followup and continue to have the same problem with emails. The email address that is continuously having issues is chris@placemakerdesignstudio.com .  
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Ginevra5425

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Posted 1 month ago

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Michelle C, Employee

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Hello,

Do you receive any bounce back messages? 
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Ginevra5425

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Occasionally we get a bounce back message, but most of the time there is no bounce back. Lately I've been making a lot of calls to find out if it is received or not. . However, on Monday I received this one: 

This message was created automatically by mail delivery software.

 A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:christopher@deuelengineering.com

host spamfilter.coralville.platinum-corp.com [74.84.86.134]

    SMTP error from remote mail server after RCPT TO:<christopher@deuelengineering.com>:

    554-Service unavailable; Client host [bosmailout02.eigbox.net] blocked using

    554-Barracuda Reputation;

    554 http://www.barracudanetworks.com/reputation/?r=1&ip=66.96.189.2

This message was created automatically by mail delivery software.

 


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Ginevra5425

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The strange thing is I sent multiple message to this recipient that day, but this random one had a bounce back. The others went through.  
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Michelle C, Employee

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Thank you, I have checked the communication between the two addresses and and shows that the Homestead server is releasing the email but the receiving server is blocking as possible spam. Unfortunately, we do not have the ability to clear this as they would need to approve or allow your domain for communication. You can request that the sender reach out to their email service provider and clear your email as legit. 
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Ginevra5425

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I see. Any thoughts on how to correct the situation with all the emails I'm not getting a bounce back on?  I have many emails that are in my sent folder that are not being delivered (three just from yesterday). I'm having to ask clients for another email address to even get the email through. I've been told that it might be that my email server / IP is not trusted, but it's happening to so many emails that it's unreasonable for me to contact every client and ask I be added to their trusted email list. 
(Edited)
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Michelle C, Employee

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What is one of the email addresses you sent to and did not perceive a bounce back from? I can run a few tests on it. 
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Ginevra5425

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Here are three that I sent messages to recently. The emails were never received and we received no bounce back.  Also, sometimes there is a long lag of up to a day for an email... not sure if that's related. Thanks for your help. 

julie@dvc360.com
dan@vickstromeng.com
sknight@akarchitectsinc.com
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Michelle C, Employee

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Would you be able to provide me the header or source from one of the emails you sent? I am not locating these in your Roundcube sent folder from today. 
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Ginevra5425

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The emails were sent from Outlook. Here is the source of one of the emails that was not received from Monday. It was the second attempt to send the email. 

<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml"; xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=iso-8859-1"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri",sans-serif;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal>Hi Julie,<o:p></o:p></p><p class=MsoNormal><o:p>&nbsp;</o:p></p><p class=MsoNormal>I sent this earlier today and stopped by to pick them up but was told the email never came through.  If you received the email earlier just ignore this one.  Please confirm receipt. <o:p></o:p></p><p class=MsoNormal><o:p>&nbsp;</o:p></p><p class=MsoNormal>Please print and staple 7 sets of these plans in black and white. No binder strap needed.<o:p></o:p></p><p class=MsoNormal><o:p>&nbsp;</o:p></p><p class=MsoNormal>Thank you, <o:p></o:p></p><p class=MsoNormal><o:p>&nbsp;</o:p></p><p class=MsoNormal><o:p>&nbsp;</o:p></p><p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif'>Chris Anuszkiewicz, PLA, ASLA</span></b><span style='font-size:9.0pt;font-family:"Arial",sans-serif'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#595959'>Professional Landscape Architect<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#595959'>ISA Certified Arborist®<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:8.0pt;font-family:"Arial",sans-serif'>P l a c e M a k e r&nbsp; <i><span style='color:#C00000'>Design&nbsp; </span>S t u d i o </i>, <i>LLC</i></span></b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'>415 Plaza Drive<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'>Dunedin, Florida 34698<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'>P 727.726.6124<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial",sans-serif'>&nbsp;<o:p></o:p></span></p><p class=MsoNormal><a h
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Ginevra5425

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Also, here are my POP Account Settings: 
Incoming mail
Server: pop.homestead.com
Port: 110
Outgoing mail
Server: smtp.homestead.com
Port: 587
Encryption: none
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Michelle C, Employee

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The pop connection should match the pop settings in this article. https://community.homestead.com/homestead/topics/email-client-settings

Thank you for that, however, the header I need would be different information. Here is some help on extracting the header from outlook emails. https://mxtoolbox.com/Public/Content/EmailHeaders/#Outlook_2016
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Ginevra5425

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I can get header information for any emails in my inbox no problem, but the header information is blank for emails in my sent folder. Is it possible to extract the header from the sent folder? 
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Michelle C, Employee

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Yes, it should be the same process to obtain the header from the inbox and sent folder. 
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Michelle C, Employee

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Have you tried sending this email from Roundcube? 
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Ginevra5425

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Unfortunately none of the emails in my sent folder have headers... the headers are all blank. Only emails in my inbox have headers. This email was not sent from Roundcube... we ended up sending it to another email address for it to work. I've since sent some other emails to this same address that have gone through.  The challenge is that it's random and I'm never sure which one's will go through and which won't. 
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Michelle C, Employee

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Would you mind sending if from Roundcube? This will help us better track the path the email takes and locate where it is getting interrupted. 
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Ginevra5425

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Michelle,

I sent two emails just now from Roundcube. Both sent to email addresses we seem to have trouble with.  I spoke with  Vickstrom Engineering (one of the email addresses) and they indicated they have set their spam filter to the lowest setting to avoid issues. However, yesterday they did not receive and email we sent. 
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Ginevra5425

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Here is the header information from an email I sent from Outlook and received a response one. I also sent two emails from Roundcube. 
 
Return-Path: <dan@vickstromeng.com>
Delivered-To: chris@placemakerdesignstudio.com
Received: from bospopproxy06.eigbox.net ([10.20.15.8])
by bospop14.eigbox.net with LMTP id YDepD9B4IF41egAAwQt/qg
for <chris@placemakerdesignstudio.com>; Thu, 16 Jan 2020 09:53:04 -0500
Received: from bosmailscan08.eigbox.net ([10.20.15.8])
by bospopproxy06.eigbox.net with LMTP id mAx+D9B4IF62EQAAvH63Lg
; Thu, 16 Jan 2020 09:53:04 -0500
Return-path: <dan@vickstromeng.com>
Envelope-to: chris@placemakerdesignstudio.com
Delivery-date: Thu, 16 Jan 2020 09:53:04 -0500
Received: from [10.115.3.14] (helo=smtp.maileig.com)
by bosmailscan08.eigbox.net with esmtp (Exim)
id 1is6W8-0004IT-6F
for chris@placemakerdesignstudio.com; Thu, 16 Jan 2020 09:53:04 -0500
Received: from smtp95.ord1c.emailsrvr.com ([108.166.43.95])
by bosimpinc14 with bizsmtp
id r2t22102S23C6is012t4y0; Thu, 16 Jan 2020 09:53:04 -0500
X-EN-OrigIP: 108.166.43.95
X-EN-IMPSID: r2t22102S23C6is012t4y0
Received: from smtp192.mex09.emailsrvr.com (unknown [184.106.73.70])
by smtp20.relay.ord1c.emailsrvr.com (SMTP Server) with ESMTPS id 93DACE0143
for <chris@placemakerdesignstudio.com>; Thu, 16 Jan 2020 09:53:02 -0500 (EST)
X-Sender-Id: dan@vickstromeng.com
Received: from smtp192.mex09.emailsrvr.com ([UNAVAILABLE]. [184.106.73.70])
(using TLSv1.2 with cipher AES256-GCM-SHA384)
by 0.0.0.0:25 (trex/5.7.12);
Thu, 16 Jan 2020 09:53:02 -0500
Received: from MBX01C-ORD1.mex09.mlsrvr.com (172.29.128.20) by
 MBX01C-ORD1.mex09.mlsrvr.com (172.29.128.20) with Microsoft SMTP Server
 (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256_P256) id
 15.1.1713.5; Thu, 16 Jan 2020 08:53:01 -0600
Received: from MBX01C-ORD1.mex09.mlsrvr.com ([fe80::cca0:935b:d62:a1e1]) by
 MBX01C-ORD1.mex09.mlsrvr.com ([fe80::cca0:935b:d62:a1e1%15]) with mapi id
 15.01.1713.004; Thu, 16 Jan 2020 08:53:01 -0600
From: Daniel Vickstrom <dan@vickstromeng.com>
To: "chris@placemakerdesignstudio.com" <chris@placemakerdesignstudio.com>
CC: "allmail@vickstromeng.com" <allmail@vickstromeng.com>
Subject: RE: Test 2
Thread-Topic: Test 2
Thread-Index: AdXMfGVlsD0jtjCASdGq/sPfFIJMgQAADsbg
Date: Thu, 16 Jan 2020 14:53:01 +0000
Message-ID: <5aea926a02d34f9dadf61a54dab5c510@vick...>
References: <!&!AAAAAAAAAAAYAAAAAAAAAHdI3EFk2/xIocBt...>
In-Reply-To: <!&!AAAAAAAAAAAYAAAAAAAAAHdI3EFk2/xIocBt...>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
x-originating-ip: [75.76.113.37]
Content-Type: multipart/alternative;
boundary="_000_5aea926a02d34f9dadf61a54dab5c510vickstromengcom_"
MIME-Version: 1.0
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Ginevra5425

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Michelle, 
So this morning I sent two test emails to Vickstrom Engineering.  One was sent from roundcube the other from Outlook.  The Outlook email was received and the header info is above.  The second email has not been received and was sent from Roundcube. You will see that email in my sent folder of Roundcube. 
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Ginevra5425

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Hi Michelle,
A little update on this. The email that was sent from Roundcube at 9:46 AM EST was finally received at 11:37 AM EST. Something caused a long lag in this specific email. Thanks for your help! 
(Edited)
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Michelle C, Employee

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Thank you, I have created a ticket with the header you provided to get this line of communication cleared. You should be good going forward. Please allow some time for this ticket to get resolved. 
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Ginevra5425

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Michelle, 

Will this resolve the issue with just that one email address or the others as well? 

Can you provide a little insight in what the issue was so I know for the future?  

Thank you. 
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Michelle C, Employee

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It may resolve the issue for more than one email address, however, some may use a different ip it was sent from.  If you can provide the header from other emails that you got a bounce back for I can see if it was blocked on our end and if it was I can submit it as legit to be cleared for communication. 

Homestead does use a shared email server. What this means is that we use multiple ip addresses and unfortunately one of the ip addresses these emails were sent from was marked as spam and generated a false positive by the receiving server. Our email team does monitor any ip addresses that are blacklisted and filtered as spam and clears them. Some content does need to be manually cleared which is when we would request the header of the email. 
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Ginevra5425

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I’ve had this account for 10 years but lately it’s been overwhelming how many emails are kicked back or not going through. I’m not sure what emails are being delivered. Just this morning I received another bounce back. It seems like many of Homesteads ip addresses are blacklisted. I wish this problem could be corrected. See below:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

sherry.watkins@myclearwater.com
host us-smtp-inbound-2.mimecast.com [205.139.110.242]
SMTP error from remote mail server after RCPT TO::
550 spamcop.mimecast.org Blocked - see https://www.spamcop.net/bl.shtml?66.9.... - https://community.mimecast.com/docs/D... [nxGJoLoIN9e9UmGyQ_y2aQ.us266]
Return-path: Received: from bosmailscan09.eigbox.net ([10.20.15.9]) by bosmailout05.eigbox.net with esmtp (Exim) id 1isRdq-0007vO-Gg for Sherry.Watkins@myclearwater.com; Fri, 17 Jan 2020 08:26:26 -0500 DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/relaxed; d=placemakerdesignstudio.com; s=dkim; h=Sender:To:In-Reply-To:References: Message-Id:Date:Subject:Mime-Version:From:Content-Transfer-Encoding: Content-Type:Reply-To:Cc:Content-ID:Content-Description:Resent-Date: Resent-From:Resent-Sender:Resent-To:Resent-Cc:Resent-Message-ID:List-Id: List-Help:List-Unsubscribe:List-Subscribe:List-Post:List-Owner:List-Archive; bh=Wcv/tr3TqBEdOsjKb2ui8OIYdD+9KSC/2fwxTvgczmM=; b=qocusajGzQty8BA0136QjjjzG rWPNAdg8cnI1svXQzC4esnKUzLNIna9g/zAzXQkYtZB5Hju8gN29B1iMPZBYSAQeMYv9IQ1UyaaOq zMMQtSJW74mp0QRrMqgQb7r51jlGveJ1mfdajyize/pTN0gE7AAcq71Eplq+uqiEUNicTH2zyaTaH g60TciuCBL6pwLdqKiJN5hsmZRaYX9auQs8GT6nlYOSW9ZfgoK8yQCvk4GJVGYXIBc1qXVhevT1m8 oOqbJOCtXoLMrIfrquHCyuch8YsPR8b5ULMWgWZvxUekne33nYYRX5dSaj2g5IjNP3b4V/MieLz64 4twhEd5EQ==; Received: from [10.115.3.31] (helo=bosimpout11) by bosmailscan09.eigbox.net with esmtp (Exim) id 1isRdq-0004da-FB for Sherry.Watkins@myclearwater.com; Fri, 17 Jan 2020 08:26:26 -0500 Received: from bosauthsmtp15.yourhostingaccount.com ([10.20.18.15]) by bosimpout11 with id rRSP210050KWaAJ01RSSUj; Fri, 17 Jan 2020 08:26:26 -0500 X-Authority-Analysis: v=2.2 cv=RKvDJ8q+ c=1 sm=1 tr=0 a=6thTdk0GfRoQwv0zj4iWMg==:117 a=er4ImitWh8FG8fq7Wz2LCw==:17 a=jpOVt7BSZ2e4Z31A5e1TngXxSK0=:19 a=Jdjhy38mL1oA:10 a=DsVCq4tqHioA:10 a=FNB4Iu1GAAAA:8 a=40vdnCQzAAAA:8 a=VF0BSDV3AAAA:8 a=pGLkceISAAAA:8 a=2J1XCFoTAAAA:8 a=9aMq8Q0BAAAA:8 a=VKVvtc2lAAAA:8 a=UqCG9HQmAAAA:8 a=yZbOhWSCAAAA:8 a=W3aprKc7AAAA:8 a=yIihyaIo2F8Q569PAd0A:9 a=xO_hvXGeEv_MS6cX:21 a=nmTH0D82CzII9GsP:21 a=QEXdDO2ut3YA:10 a=I39PaykyrbIA:10 a=1S_6KZhpM44A:10 a=1dzVnRmaLf4Et6EA4RMA:9 a=tnOk4VuA8jqKoONT:21 a=MBcifRQX2QhArdC_:21 a=gNm_BYXNyyPndbka:21 a=UiCQ7L4-1S4A:10 a=hTZeC7Yk6K0A:10 a=frz4AuCg-hUA:10 a=_W_S_7VecoQA:10 a=MaLKaJIWbQwQLIENWFYA:22 a=htbpH24xGpG6KrE2sNMv:22 a=IXvVQwRewCMObdLIwBRp:22 a=udjJch58cGvK45HTa9G4:22 a=zWKMvVX6y1vGBIXPbvmg:22 a=bO5wdYxcFIjom7tSzBiP:22 a=PmBQbOrTWfV2JqvvwDqu:22 a=kvS-BlM71Q5VKvaUj15C:22 Received: from user-24-96-100-54.knology.net ([24.96.100.54]:51831 helo=[192.168.0.3]) by bosauthsmtp15.eigbox.net with esmtpa (Exim) id 1isRdn-0005aM-43 for Sherry.Watkins@myclearwater.com; Fri, 17 Jan 2020 08:26:23 -0500 Content-Type: multipart/alternative; boundary=Apple-Mail-34C4FEE6-BC2F-4B77-BCD5-4B56E0A9CBC5 Content-Transfer-Encoding: 7bit From: PlaceMaker Design Studio Mime-Version: 1.0 (1.0) Subject: Re: Live CDB example instructions Date: Fri, 17 Jan 2020 08:26:21 -0500 Message-Id: References: In-Reply-To: To: "Watkins, Sherry" X-Mailer: iPhone Mail (17C54) X-EN-UserInfo: 3fb37ae4ff1083acd5fe963f5f1eb92e:931c98230c6409dcc37fa7e93b490c27 X-EN-AuthUser: chris@placemakerdesignstudio.com Sender: PlaceMaker Design Studio X-EN-OrigIP: 24.96.100.54 X-EN-OrigHost: user-24-96-100-54.knology.net X-EN-Class: impinc
(Edited)
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Michelle C, Employee

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These bounce back messages are due to Homestead using a shared email server. What this means is that Homestead use multiple ip addresses and unfortunately one of the ip addresses these emails were sent from was marked as spam and generated a false positive by the receiving server. Our email team does monitor this and any ip addresses that are blacklisted and filtered as spam by spamcop , sophos and anitspam do get corrected. Please try resending these messages again in a couple hours and they should go through.
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Ginevra5425

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the problem seems to be that I don't know what emails are going to be blocked. I was fortunate to get a bounce back message this time, but many times I do not. It feel like I'm just rolling the dice whenever I send an email now... maybe I'll get lucky and it will be sent from one of the good ip addresses or maybe not... who knows. Can't this be elevated to a more urgent status to come up with a resolution?  The last couple months it's been really bad. 
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Michelle C, Employee

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I understand that and do want to assure you we are working on clearing up any interruptions that we can. This has already been escalated to the proper technicians and our email team is doing what we need to to make sure our sender reputation is up to standards. However, with using a shared email service it is possible that there may be these types of occurrences. I understand you may be using this email for your business and if you are needing to rely on these emails working 100 percent of the time I would have to recommend looking into using a dedicated email platform that does not run on a shared server such as gsuite. Homestead is continuously working to improve our email platform and hopefully soon will be releasing the sale of gsuite through your account for our customers that need a email service tailored for your business. 
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Ginevra5425

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Thank you.  Is it possible to keep my email address I have with Homestead (chris@placemakerdesigstudio.com) and transfer this to use on Gsuite? 
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Michelle C, Employee

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Yes it is, you will continue to use all the same email addresses with your domain, the only difference is it will be run through googles servers and you would access it from google as well. You can set up gsuite and add your domain email to the account. Once you do that and get their mx records we can help route your email through them by changing the DNS settings. 
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Ginevra5425

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I see. That sounds like the way to go. Any reason you recommend Gsuite over Microsoft for email? 
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Michelle C, Employee

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Nothing in particular, I am more familiar with it as that is what I personally use but its definitely up to you. Any dedicated email service provider should work. 
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Ginevra5425

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Michelle, I’m going to use a MS Office 365 business plan for email hosting. Do you recommend I Iet MS Office 365 manage my DNS settings or no? I might need some help with manual settings if I need to do it myself.

https://docs.microsoft.com/en-us/offi...

I currently point to a Wix website in my settings so not sure if that would be an issue with having Office 365 manage it or not. Thanks!
(Edited)
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Ginevra5425

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Hi Michelle,

Over the weekend I set up the Office 365 email accounts. I attempted to update the MX records and things seem to be working correctly.  Would you please take a look and let me know if anything needs to change? I'm not sure if any of the A Records should be deleted now that I've updated the MX Records sections. Thanks so much! 
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Ginevra5425

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Hi Michelle,

Over the weekend I set up the Office 365 email accounts. I attempted to update the MX records and things seem to be working correctly. Would you please take a look and let me know if anything needs to change? I'm not sure if any of the A Records should be deleted now that I've updated the MX Records sections. Thanks so much!
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Michelle C, Employee

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Hello,

I do see the outlook mx records are set in place and I am glad this is working for you. Yes, since you will not be running email through Homesteads servers you can delete the A records 2-10 that pertain to email. 
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A Stress-Less1705

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I am having this same issue and have received several bounceback messages.  The bounceback messages only seem to be from 3 email addresses (at the same company), but I've also received feedback that some messages haven't been received.  Please advise if I should start a different message so as not to take over the original poster's issue.  Thanks!
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Michelle C, Employee

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Hello,

Can you provide the email addresses that you are receiving bounce backs with? I can run some tests and clear up what we can. 
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Michelle C, Employee

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Thank you! Looks like it was marking emails @professionalfiduciary.com as potential spam. I was able to clear the line of communication between all emails @professionalfiduciary.com. They should be good going forward. 
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A Stress-Less1705

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thank you so much!
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A Stress-Less1705

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Michelle - I made a post today 1/19, because the problem is not fixed.  I'm about to lose my biggest client because I can't get emails to them.  Can you help?  Thanks!
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Michelle C, Employee

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Hello,

I apologize to hear this, can you provide the email address that you are not able to communicate with? 
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Debbie7026

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I am having the same problem!  How do I contact you...I cannot find a phone number to call customer support and this is a major issue for me.  I'm losing $$$$$

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Michelle C, Employee

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Hello,

You can contact support at 1800-710-1998 Monday-Friday.

If you would like to provide more information such as the email address you are attempting to communicate with and any bounce back messages, I can also assist from here. 
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Debbie7026

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aya808ing@gmail.com  kpatlingrao@gmail.com harukohawaii@gmail.com bchagami@gmail.com lori.stauffer@9round.com


Why is this happening now when it hasn't happened in the past?  I don't know all the messages that haven't gone through.  Can't you do something proactively?
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Debbie7026

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By the way, none of these ended up in their spam or junk folder
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Michelle C, Employee

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Hello Debbie,

I did see a few outdated email records that sometimes do get marked as spam, I have updated those records to the most recent which should help these now land in the recipients inbox. I have also checked the emails that were sent out to all the address you have provided and it does show the messages are being delivered.

Allow some time for the changes to take affect. If the recipient is still not receiving these emails the issue may be that their server is blocking the receiving email. You will want to provide the source or header of that email to their email support to allow these emails to be received. 
(Edited)
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Debbie7026

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Thank you Michelle.  I hope I don't have any more issues.  I doubt that all these people are suddenly having problems with their individual server.  That would be a very big coincidence!  I asked all of them to check their spam boxes and deleted boxes and none of them found the emails.

I hope this fixes it all!  Thank you again.
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Michelle C, Employee

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No problem, you are welcome. 
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Debbie7026

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Here's another one that was not received.  dndmc@comcast.net I sent it on 1/14.  I just sent it again.  There has to be something wrong on your end.  Can you escalate this?  I am fearful of it continuing to happen.
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Michelle C, Employee

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I see this email was released by the server, did you receive any bounce back message? 
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Debbie7026

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None at all.....I don't get them on anyone.  And I had her check her spam folder and it wasn't there.
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Michelle C, Employee

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Unfortunately, without a bounce back message, I am unsure where the interruption may have been. The server shows it was sent so it may have been rejected by the recipient. Since we recently updated the records I would recommend sending another email and see if that one comes in. The old ip records may have been blocked. 
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Debbie7026

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There is no way this many emails can be rejected by all these recipients.  Please escalate this.  This started a couple of weeks ago.  So you all must have made changes to your system!  I see other people are having problems too.  I need this to be looked at more thoroughly....this is hurting my business!  Just blaming the recipients is not acceptable!
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Michelle C, Employee

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We are not placing blame on the recipient but email is a two way communication which we can only control our end. Homestead uses a shared email server. What this means is that we use multiple ip addresses and unfortunately one of the ip addresses these emails were sent from was possibly marked as spam and generated a false positive by the receiving server. Our email team does monitor any ip addresses that are blacklisted and filtered as spam by spamcop , sophos and anitspam and we do get those corrected.This has already been escalated to the proper technicians and our email team is doing what we can to to make sure our sender reputation is up to standards. However, with using a shared email service it is possible that there may be these types of occurrences. I understand you may be using this email for your business and if you are needing to rely on these emails working 100 percent of the time I would have to recommend looking into using a dedicated email platform that does not run on a shared server such as gsuite. Homestead is continuously working to improve our email platform and hopefully soon will be releasing the sale of gsuite through your account for our customers that need an email service tailored for your business.
(Edited)
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Debbie7026

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Will you help me switch it to Outlook?  I have no idea how to do this and I have five devices that will have to be switched.  Will outlook independently of homestead work all right?  I think this is the only thing I can do.  This all worked perfectly until a couple of weeks ago.  So you must have changed something.

Anyway, I don't have any more time as I'm losing too much business.  Please help me switch.  Thank you!
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Michelle C, Employee

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You will want to first set up your email address in Outlook which at that point they will provide you mx records. Once you receive the mx records we can help you add those DNS records and get it connected. Yes, outlook will work independently fine as long as we get the records added to route through their servers.  
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Debbie7026

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I do have an Outlook account...you route the emails to my Outlook account.  So I don't know what to do to break that link.
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Michelle C, Employee

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You will need to create a Microsoft outlook 365 account and add your email address there. Once we put their mx records in, it will break that connection. Currently you may be connected to outlook to check your email there while still routing through Homestead. 
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Debbie7026

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It is mx.debbie-smith.net

I don't have 365 on my other devices.   Will that be a problem.

Will you be able to give me the receiving and sending routing settings?

Thank you for your help
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Michelle C, Employee

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You will be able to connect it to all devices. That is the current mx record for Homestead. Microsoft will provide you their own mx records when you complete the set up, it may be 3 or 4 different records. 
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Debbie7026

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So sorry to be so ignorant.  I don't know how to do that.  Do I delete the account and reenter it?
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Michelle C, Employee

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I have came across these records for outlook outlook. However, I cannot guarantee these will work, there is a possibility the records can be specific to each domain.  I would recommend verifying this with Microsoft. 

https://docs.microsoft.com/en-us/office365/admin/get-help-with-domains/create-dns-records-at-any-dns-hosting-provider?view=o365-worldwide

You can add these records to the advanced DNS settings.
 
CNAMES
HOST                                                POINTS TO
autodiscover  yourdomain.com  autodiscover.outlook.com

MX RECORD
HOST                                                POINTS TO 
@                 yourdomain.com    yourdomain-com.mail.protection.outlook.com

TXT RECORD
NAME                          VALUE
@                                 v=spf1 include:spf.protection.outlook.com -all
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Debbie7026

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Can you also look at nancy@nancyvolin.com
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Debbie7026

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and jeoda1@gmail.com  Thank you!
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Debbie7026

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The Nancy@nancyolin.com is OK.  If you could check on the jeoda1@gmail.com that would be very helpful.
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Michelle C, Employee

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Hello Debbie, 

It shows messages sent to jeoda1@gmail.com are being delivered from the server. 
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Victoria6679

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Our emails are not being received by our clients and it keeps going into their junk mail. Please advice
jnocero@betteroptions.info

Please reply to:
askus@yourbetteroptions.com
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Michelle C, Employee

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Hello,

I did see a few older email records that do cause emails to get routed into the junk folder sometimes. I have updated those records and that should allow it to land in the inbox. If you are still experiencing this, I would also advise to have the recipient add your email to their contact list. 
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Patricia6042

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My emails are ending up in customer junk folders. I am losing money. Why is this happening?

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Michelle C, Employee

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Hello,

This is due to the receiving servers spam filter marking the emails as potential spam. I did see a couple slightly outdated email DNS settings that do sometimes get flagged and I have gotten those updated. The updated ips have a better reputation and should help emails land in the inbox. Another recommendation is to ask the recipient to add your email address to their contact list to also show the system this is a legit email for communication. 

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