Many of my emails are not being received by my customers. Is there any way to fix this? I called customer support a couple weeks ago.

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Many of my emails are not being received by my customers and will also sometimes have a long lag of hours or a day before it is received. I've confirmed the email are not sitting in my outbox. Is there any way to fix this? I called customer support a couple weeks ago and was informed a ticket would be opened and someone would get back in touch with me. I have yet to have any followup and continue to have the same problem with emails. The email address that is continuously having issues is chris@placemakerdesignstudio.com .  
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Ginevra5425

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Posted 5 months ago

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Michelle C, Employee

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Hello,

Do you receive any bounce back messages? 
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Michelle C, Employee

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Nothing in particular, I am more familiar with it as that is what I personally use but its definitely up to you. Any dedicated email service provider should work. 
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Ginevra5425

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Michelle, I’m going to use a MS Office 365 business plan for email hosting. Do you recommend I Iet MS Office 365 manage my DNS settings or no? I might need some help with manual settings if I need to do it myself.

https://docs.microsoft.com/en-us/offi...

I currently point to a Wix website in my settings so not sure if that would be an issue with having Office 365 manage it or not. Thanks!
(Edited)
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Ginevra5425

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Hi Michelle,

Over the weekend I set up the Office 365 email accounts. I attempted to update the MX records and things seem to be working correctly.  Would you please take a look and let me know if anything needs to change? I'm not sure if any of the A Records should be deleted now that I've updated the MX Records sections. Thanks so much! 
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Ginevra5425

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Hi Michelle,

Over the weekend I set up the Office 365 email accounts. I attempted to update the MX records and things seem to be working correctly. Would you please take a look and let me know if anything needs to change? I'm not sure if any of the A Records should be deleted now that I've updated the MX Records sections. Thanks so much!
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Michelle C, Employee

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Hello,

I do see the outlook mx records are set in place and I am glad this is working for you. Yes, since you will not be running email through Homesteads servers you can delete the A records 2-10 that pertain to email. 
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A Stress-Less1705

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I am having this same issue and have received several bounceback messages.  The bounceback messages only seem to be from 3 email addresses (at the same company), but I've also received feedback that some messages haven't been received.  Please advise if I should start a different message so as not to take over the original poster's issue.  Thanks!
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Michelle C, Employee

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Thank you! Looks like it was marking emails @professionalfiduciary.com as potential spam. I was able to clear the line of communication between all emails @professionalfiduciary.com. They should be good going forward. 
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A Stress-Less1705

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thank you so much!
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A Stress-Less1705

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Michelle - I made a post today 1/19, because the problem is not fixed.  I'm about to lose my biggest client because I can't get emails to them.  Can you help?  Thanks!
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Michelle C, Employee

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Hello,

I apologize to hear this, can you provide the email address that you are not able to communicate with? 
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Debbie7026

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I am having the same problem!  How do I contact you...I cannot find a phone number to call customer support and this is a major issue for me.  I'm losing $$$$$

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Michelle C, Employee

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I have came across these records for outlook outlook. However, I cannot guarantee these will work, there is a possibility the records can be specific to each domain.  I would recommend verifying this with Microsoft. 

https://docs.microsoft.com/en-us/office365/admin/get-help-with-domains/create-dns-records-at-any-dns-hosting-provider?view=o365-worldwide

You can add these records to the advanced DNS settings.
 
CNAMES
HOST                                                POINTS TO
autodiscover  yourdomain.com  autodiscover.outlook.com

MX RECORD
HOST                                                POINTS TO 
@                 yourdomain.com    yourdomain-com.mail.protection.outlook.com

TXT RECORD
NAME                          VALUE
@                                 v=spf1 include:spf.protection.outlook.com -all
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Debbie7026

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Can you also look at nancy@nancyvolin.com
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Debbie7026

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and jeoda1@gmail.com  Thank you!
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Debbie7026

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The Nancy@nancyolin.com is OK.  If you could check on the jeoda1@gmail.com that would be very helpful.
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Michelle C, Employee

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Hello Debbie, 

It shows messages sent to jeoda1@gmail.com are being delivered from the server. 
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Victoria6679

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Our emails are not being received by our clients and it keeps going into their junk mail. Please advice
jnocero@betteroptions.info

Please reply to:
askus@yourbetteroptions.com
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Michelle C, Employee

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Hello,

I did see a few older email records that do cause emails to get routed into the junk folder sometimes. I have updated those records and that should allow it to land in the inbox. If you are still experiencing this, I would also advise to have the recipient add your email to their contact list. 
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Patricia6042

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My emails are ending up in customer junk folders. I am losing money. Why is this happening?

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Michelle C, Employee

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Hello,

This is due to the receiving servers spam filter marking the emails as potential spam. I did see a couple slightly outdated email DNS settings that do sometimes get flagged and I have gotten those updated. The updated ips have a better reputation and should help emails land in the inbox. Another recommendation is to ask the recipient to add your email address to their contact list to also show the system this is a legit email for communication. 

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