Major problem - Email delivery issues - error message stating message rejected by homestead

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  • Updated 6 years ago
Merged

This conversation has been merged. Please reference the main conversation: What is the status of this ongoing email issue?

Like others, recipients are not receiving my emails and vice versa. Here's an error a client received using a gmail account. Some messages are coming through (mostly junk) but not all. Please explain to me what this means.:

Delivery to the following recipient failed permanently:

jacquie(at)castawaytheclutter(dot)com

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain castawaytheclutter(dot)com by inbound.homesteadmail.com. [209.157.71.80].

The error that the other server returned was:
554 5.7.1 : Recipient address rejected: Policy Rejection- Sender address quota exceeded: Throttled (Error code ERR-3375-T) Please refer to http://support.homestead.com/mail-blo... for more information.

----- Original message -----
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Jacquie6139

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  • waiting for a refund

Posted 6 years ago

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Forest4174

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This has now gone one for over 10 days. Homestead is supposedly working on it. The last ETA was another week.

Spam gets through, but an email from my secretary takes 5 hours. My internal communications have switched to gmail (a reliable provider). However, I cannot calculate the number of clients and potential clients who are running into problems accessing my business.

We will need refunds, at a minimum. In addition, we are looking at a potential class-action.

In any case, my law firm is moving our web-presence elsewhere.

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