Lost my website, can I get it restored?

  • 0
  • 2
  • Problem
  • Updated 6 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I was attempting to look at a new template and I erased my entire webpage. I saved the website before I looked at the new templates. Is there a way to restore my website? It was not published yet.
Photo of kensingleton4305750

Posted 6 years ago

  • 0
  • 2
Photo of SiteBuilderPros

SiteBuilderPros, Champion

  • 3,618 Points 3k badge 2x thumb
I understand how you must feel kensingleton4305750,

I believe backup copies of sites are stored by Homestead for a few weeks. So it will likely be restored with no problem. Now although you're probably pretty anxious at the moment, unfortunately you'll have to wait until support is available beginning tomorrow, as follows:

Option 1. Chat Sat - Sun 7:00am - 4:00pm PST by logging into your account, clicking Help (upper left corner) > Chat Live to begin a session.

Option 2. Speak with a Homestead agent directly at 1-800-710-1998 (or Chat) Mon-Fri 6:00am - 5:30pm PST ~ Does this help?



Thanks in advance if you 'd this post!
Photo of Drew N

Drew N, Community Manager

  • 262,450 Points 100k badge 2x thumb
Good morning, I can try to restore the site for you. It looks like it was backed up after you changed the template, so I will have to try a coule of days ago. Is that ago?

Thanks

Drew
If this post helps, please give me a "Star" and complete this survey to rate my performance.
Yes, that would be fine. I saved right before I changed the template. I believe I had a total of five pages done.

Thank you so much!!

Kenny
Photo of Mike F.

Mike F., Alum

  • 184,478 Points 100k badge 2x thumb
While reviewing this post, I see that you contacted one of the Chat pres, and they restored the site. Let us know if you still need help.

Mike
Photo of SiteBuilderPros

SiteBuilderPros, Champion

  • 3,618 Points 3k badge 2x thumb
Thanks for jumping in Drew!

I didn't even think about a member of community support addressing the issue, LOL! I was hoping the site owner could get this resolved as quickly as possible. So thanks for your support. By the way, are you a weekend warrior? For the past few weeks I've noticed your posts only on Saturdays & Sundays. ~ Regards
Photo of Drew N

Drew N, Community Manager

  • 262,450 Points 100k badge 2x thumb
I am always happy to help out.

Actually, for this month, due to low volume chat has been closed on the weekends. I am working chat on Friday and Monday and patrol the community on the weekends. That is why you only see me on the weekends.

Have a great weekend, and maybe I will see you in here.

Drew
Photo of SiteBuilderPros

SiteBuilderPros, Champion

  • 3,618 Points 3k badge 2x thumb
Okay, good to know. You have a great weekend too!
Photo of Paul6627

Paul6627

  • 60 Points
Drew I was looking around for a fresher templete and can't get my old site to come back up can you restore it. I'm going to let the Design team move my content for me for the fee they quoted but I need the old site to be available still : ) Thank you Amy Richardson with www.ministryfulfilled.com 405-615-2931
Photo of Mike F.

Mike F., Alum

  • 184,478 Points 100k badge 2x thumb
I Paul6627, We keep site snapshots for the trailing 7 days, and the trailing 3 Sundays. If you can tell us what date you want it restored to we can do this. Also, please confirm if this is for ministryfulfilled.com, or, the 2nd site named ministryfulfilled2.

This conversation is no longer open for comments or replies.