Log in to Big Commerce

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I've been working on my new website and have been accessing the login screen from the email I was sent-
Today it's not working-- it will go to the Big Commerce main site and then I put in my email and password and it says I need the Store name-- I put in the store name and it says not valid?

It also says that the store http://cqequinegifts.mybigcommerce.com does not exist and I have been in and out of that store several times today?
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ClaudiaQ

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Posted 6 years ago

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Mike F., Alum

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I'll look into this as there might be something going on with the domain name. This link should work;

To view site: http://store-m1of15.mybigcommerce.com/
To log in: https://store-m1of15.mybigcommerce.co...

Let me know if you still have problems.

Mike
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ClaudiaQ

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Thanks Mike--
I'm trying to direct my domain to Bigcommerce and get this error message?

Unfortunately the domain name you entered appears to be in use by another Bigcommerce store. Please choose another domain and try again

I didn't get the new Cname record yet---?
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Mike F., Alum

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Follow the steps on this link: https://community.homestead.com/homes... and post any domain cname issues to that thread. Let us know if/where you get stuck.

Mike
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ClaudiaQ

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I can't get in at all - I can view site at your link above but it won't let me log in to finish --- have you had any luck looking into it? Thanks
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Drew N, Alum

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Try this link. Looks like Mike's was broken.

https://store-m1of15.mybigcommerce.co...
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ClaudiaQ

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Thank you! That works--
When I was working on the store a couple of days ago-- I got interruped-- now when it tells me to put in my domain name-- it tells me it's already in use with another store (it's mine)
So-- I need to know how to get my CNAME on the Big commerce store and close the Homestead store--
I guess that is where the problem is-- so where do I get my CNAME in Big Commerce-- I checked tools and settings--
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Drew N, Alum

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This is your CNAME, store-m1of15.mybigcommerce.com. Put this next to the host name of stores, replacing what is there now.

Drew
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ClaudiaQ

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Drew-- sorry to be such a pain-- I usually get this stuff pretty quick-- I use the above CNAME over on Homestead to redirect? as per the how to I direct my domain instructions?
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Drew N, Alum

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Correct. There is a host name of stores, that already exists for the old store. Replace what is there with the above. Leave the host name as stores.

Drew
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ClaudiaQ

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I did this per the instructions-- when I preview it shows store is closed ? It didn't repoint ? It shows on the big commerce site it will repoint ---
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ClaudiaQ

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Mike-- it reopens the store-- but the Homestead store-- not the Big commerce store -
I followed the instructions on redirecting to the Big Commerce-- does it take time to switch over ? Can you check for me?

Thanks Mike
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Mike F., Alum

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I'm sorry for the confusion. I gave you the wrong link: https://community.homestead.com/homes...

Let me know if this works.

Mike
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ClaudiaQ

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Mike--
I can get to that section in my Big Commerce Store-- but the indicator is not "toggle" friendly and if I click it -- it shows the closed for maintenance section - I saved it un checked and then preview live store and it still shows the Homestead store--
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Mike F., Alum

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Sorry I'm unable to log in and look at this for you.
Can you confirm that you've completed all the steps on this thread?

https://community.homestead.com/homes...

Mike
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ClaudiaQ

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I thought I had-- I can't do it right now-- I'll save the instructions and go thru all the steps again-- I know I but the new C name in the Homestead section-- if I do the domain name on the Big Commerce section-- it states it's already in use (which it is ) CQ Equine Gifts
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Mike F., Alum

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When you get to step #3, make sure you enter the domain with the world "stores" in front of your domain, like shown in the example.

Mike
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ClaudiaQ

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Thanks for that -- I don't think I did that before--- will it be stores.cqequinegifts.com then?
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Mike F., Alum

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Yes, that is correct.
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ClaudiaQ

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I am so frustrated-- I have corrected everything-- yesterday the Big Commerce site was active- and now it's closed for maintenance --
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ClaudiaQ

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I went thru each step again-- when I put in the new domain name on the Homestead side and click submit-- it comes up-- no changes made-- but it did a couple of days ago.-- I go into Big Commerce setup and tools , store setting and it does not give me the toggle option--- I cannot figure out why I cannot point my old store to the new store ---- Can someone do it for me? I've completed all the other steps
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Mike F., Alum

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Unfortunately the domain pointing process can only be done by the person with admin rights to the account. it sounds like there's a step missing on the BC website. Did you doublecheck to make sure you used the word "stores" when entering your domain name on the BC site. Step #3 on this thread is critical: https://community.homestead.com/homes...

If you still have a problem feel free to give us a call.
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ClaudiaQ

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"Unfortunately the domain name you entered appears to be in use by another Bigcommerce store. Please choose another domain and try again "
Yes-- it does say "stores" and this is what I just got when I went in to make sure
If I can't get it going I'll just have to change stores-- I can't afford to be down for any length of time --------------
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Mike F., Alum

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Hi ClaudiaQ. please check your email. It might be best to give us a call.
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ClaudiaQ

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ok, Thanks Mike
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ClaudiaQ

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Even now when I view store in the adminstration side -- it's taking me to the Homestead website to sign up
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Mike F., Alum

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It sounds like you are trying to access it from the Homestead site. You'll have to use access it from the Bigcommerce URL.

"yourdomainname/mybigcommerce.com/admin"

or use this link to view: http://store-m1of15.mybigcommerce.com/
This link to log in: http://store-m1of15.mybigcommerce.com...

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