Link element isn't working

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The link element isn't working. I highlight a phrase and attempt to link using the link element (function) but it doesn't complete the link. I was able to complete a link on a picture next to the phrase but not the phrase. http://www.marylougoertzenartwork.com/about

Karl5056

380 Points

Posted 9 months ago

9 months ago

Drew N, Community Manager

260,918 Points

I see at least on text link on that page. What phrase are you trying to link, and where are you trying to link to? I will take a look.

9 months ago

Karl5056

380 Points

On the "about" page where it says Mennonite Life, I tried to link "The Artist Interprets Life" but it wouldn't work. I was able to create the link on the picture at the left. http://www.marylougoertzenartwork.com/about

9 months ago

Karl5056

380 Points

I tried placing a link in several places but couldn't make it stick. As you can see, I have created other links so I am not sure why it isn't working.

2018-05-18T16:07:12+00:00

Drew N, Community Manager

260,764 Points

Karl5056, I took the link from the image and put it on that text. I saved and exited and it is still there. Can you look and see if the behavior you described is still happening?

Did you make sure to select the URL button on the left when adding the link to the URL field?

2018-05-22T15:52:07+00:00

Karl5056

380 Points

Thanks Drew. I published the change you made for me. The new link is working but I still can not get it to work using Edge. I tried Fire Fox as you suggested to Paul V. It was worse. It not only didn't work but is deleted the words I highlighted for the link. I seem to have a lot of issues with links. When I create a link at the end of a sentence in my other websites (older Website builder) the final product is a link for the entire sentence. It is terribly frustrating. Recently I had to create another text box for the link because it didn't work correctly after 4 attempts.

2018-05-22T16:23:35+00:00

Drew N, Community Manager

260,764 Points

I am just not sure what is causing it. I will do some testing with Edge. Maybe it is something installed in your computer. There is a pretty good browser called Brave. Can you try downloading it and trying? The goal is to see if a newly installed browser without any extensions or anything works.

I have not had this issue before with Chrome or Firefox which are my normal browsers.

2018-05-22T18:10:15+00:00

Karl5056

380 Points

I will try another browser. I have been creating work arounds since I first started because website builder has given me problems. In the past I have tried Safari, Explorer, FireFox, and now Edge. I have a new ASUS laptop I am using. No improvement in website builder performance since my Lenovo laptop crashed 6 months ago. My work computer is a Dell. All of them have the same issue. The Browser doesn't seem to matter either. I hate adding more browsers because they fight for dominance.

2018-05-22T18:17:10+00:00

Drew N, Community Manager

260,764 Points

I did confirm and report the Edge issue to the developers.
I understand. I wonder if maybe it is something else. Do you use a single security program on all computers? I have 2 Dells that I use regularly, a mini tower and a laptop, and Edge is the only browser I have a problem with. Performance is great for me, even at home on a relatively slow connection.

I end up with loads of browsers as I end up installing every one that someone uses.

9 months ago

Paul V.

132 Points

It isn't working for me either. It works for linking to another section of the web site, but not linking text to email. It seems like when I start typing the email address, the highlighted text un-highlights itself, perhaps that is a bug preventing the link from sticking?

(Edited)

2018-05-18T16:15:35+00:00

Drew N, Community Manager

260,764 Points

Paul V, I added the link on the home page. Where it says email, I saved test@test.com and it worked in preview. I exited and launched and it is still there. Can you check and try again?
I am not sure if there was something going on last night, but it does appear to be working this morning.

2018-05-18T16:50:22+00:00

Paul V.

132 Points

I went to my site and there is still no link where it says email....same as before. I tried it on my phone as well - nothing. I tried to add the link again in the Editor, same thing, does not stick the link.

2018-05-18T16:58:27+00:00

Drew N, Community Manager

260,764 Points

I still see it there. I did not publish the link, so it would not have been on the live site. Make sure you are highlighting on the word "email" There should not be a space at the end.

I can publish it if you like.

2018-05-18T17:40:04+00:00

Paul V.

132 Points

This time when I opened Editor the word "email" was clearly already linked, and it was linked to test@test.com. I tried to link another word but same thing, doesn't work. I was able to edit the test.com link to my correct email address, but that doesn't solve the problem for other links I need.