Latest BigCommerce Update Issue

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  • Updated 1 month ago
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Home Page is not loading 'New Products' correctly since last update. Store was set for 12 'Featured Products' and 12 'New Products' and on desktop showed them 4 across. Since update, it shows 4 across for 'Featured Products' but only 3 across for 'New Products' and created 'scroll buttons' below but the products were also not aligned. I have changed the numbers to try and correct but continues to be display incorrectly.

Please advise.

Thanks in advance for your assistance!
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S

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Posted 1 month ago

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Elyzabeth , Official Rep

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Hey S

To clarify, are you saying that this happened after an update to the theme?
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Elyzabeth , Official Rep

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Actually it looks like it is a known issue. For now, you can revert back to the previous version of your theme while they get that resolved.
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S

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Are they (BigCommerce) suggesting to revert? Or since it is a known issue, do they anticipate a timely fix? Will they be issuing a new update for this issue or a combined update for this issue and latest update (that is if they are indeed suggesting we revert)?
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Elyzabeth , Official Rep

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Yes they are the ones that suggested to revert. It is a known issue, but there is no known timeframe, so an immediate fix would be to revert and they are working on it on their end. At that point, you would wait for a new marketplace update for when they resolve it
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S

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Elyzabeth -

Thank you for your quick and detailed response. I have applied the previous version 2.2.1 and now the Theme wants to be updated again. How will I know when the corrected update is available?

Also with the 'Update Available', I am unable to go into Editor to make any changes without updating the Theme...a wicked cycle?

Regards,
(Edited)
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Elyzabeth , Official Rep

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Hey S,

I would keep an eye on the version number that it is trying to update to. It will change when a new update is available.
I understand it does not allow you to customize the theme in the meantime, they are working on getting this fixed as soon as possible so it doesn't affect you for long.

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