Is this change required – and why now?

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This change is required because we’re transitioning to Bigcommerce. We realize the timing isn’t ideal, but we will do everything possible to aid in your transition and make things as easy as we can for you. The change will give you a built in Facebook version and mobile version of your store. We want to quickly help you capture a larger market than ever before.
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Drew N, Alum

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Posted 6 years ago

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S

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Hey Drew -

If I can start breathing again, I have TONS of questions about this transition. I actually had no idea this was happening (thought it was just a system upgrade a week or so ago) and yes, likely the worst possible time for retail marketers.

I have already seen 'odd' customer activity since the 'upgrade' and many carts abandoned (thinking it might just be consumer unrest with recent (last 30 days) of national news, but now I have to wonder.

I have read through the announcement that is posted and wow, sounds like we are starting from (almost) scratch (I have like 5 years into fine tuning this website and tons of new inventory - huge investment - just loaded for the season. I see the transition needs to be made by Dec 13 - wow - but will we have time to develop on Bigcommerce before making the switch?

I would love some 'hand holding' on this - have tons of questions (and very distressed with months of work and large investment in the upcoming season
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Mike F., Alum

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If you have not gotten started yet. youi'll need this URL to set your password: http://store-2bko00.mybigcommerce.com...

You'll want to focus on the four steps here to begin: https://community.homestead.com/homes...
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Blacksmith7662

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Mike I never recieved any email nor log in update information
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Mike F., Alum

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Here is your personal url: http://store-t1b68.mybigcommerce.com/...

You'll want to start with the steps on this page: https://community.homestead.com/homes...

Mike
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Shirley0483

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I need someoneto talk to via phone to get my website where it needs to be. Since your conversion. Cant reach Dawn who was going to help me
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Drew N, Alum

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Sorry for the slow response.  Were you able to contact a representative by phone?

Drew
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S

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Hey Mike -

Almost sent you a personal message (did not want to abuse that privilege). OK...so my cranky Maxine image should not be interpreted as being cranky with Homestead as much as tired of spending so much time on the website...lol).

That being said...I thought the 'upgrade' was the maintenance done on the 23rd and seeing these new posts was a real shocker!

Regarding abandoned carts...I had not idea 90% was average, but I do base my insight on statics that monitor our site and the abandoned 'checkout' has definitely increased. I do realize this could be camouflaged by many factors i.e. new etc.

I read through the upgrade info regarding 'new' and 'issues addressed' and when I saw potential 'cross scripting' on the checkout page, I did give me reason to pause. I did not know we had that custom footer until the SSL Trust Seal was installed - never used it before, but as of today I did remove any text I had there - just in case my text had any impact. I am watching more consumers in Checkout pausing and going to About page (as if something flagged them).

In a short period of time, I immediately thought of just a few issues I have questions about:

1. Currently my store is a 'sub domain' of site builder - will it remain that way? or is now the time to change all that? (although I can see a million problems associated with doing that).

2. I noticed images for products that are 'hidden' with '0' quantity may/will not be transferred but we keep a category of sold items (with '0' quantity)....will those images be transferred?

3. We do not utilize the multiple image feature in Homestead and have used html code for additional images within our Product Detail Page...are they (including the coding) being transferred?

4. All our products have 'related products', will that all be transferred?

5. Will image and product links change, therefore requiring us to 'redo' any of the data feeds we have created?

6. Will the new 'platform' change things like our website status for places such as McAfee Safe Search and Norton Safe Site?

7. What program/level are we entering Bigcommerce at?

8. While making the transition, will we have the opportunity to view the new site before making it live?

9. When will we be able to start on the transition (sign in to Bigcommerce), because it sounds like a HUGE undertaking for websites that are not so 'conventional' with a basic product catalog?

These are just a few things that come to mind immediately (but sure there is more to come...lol).

Well, I think that is it for now....certain there is more to come.

Thank you again for your attention,

(FYI...could not comment within your post - system responded 'could not post without a title/description...something like that)
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XNena

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I damn near just fainted in coming here to seek support for another issue...im not sure I will be able to start breathing anytime soon here.... during holiday season? really? horrible horrible timing.

I am curious as Sally with many of the same questions and I too have started seeing some really odd activity and an increase in cart abandonment. And the average is no where near 90% in all my research and am rather discouraged to see such careless numbers being tossed around as if to try to cover up yet another homestead issue... its more like 65-67% range once a cart is started that is gets abandoned not 90 :(

I have been a customer for over 10 years now and am doing my damnedest to hold on and sit tight but these last couple months have been nothing but stressful, horrible, time consuming and full of one error after another. Now I understand during such a huge transition these things are to be expected but all of the many many MANY hours I have spent the last 2 weeks on the phone support it sure would have been freaking nice if someone would have mentioned why all the errors are happening and especially with the email issues instead of being rude (not you but one of my phone reps) condescending and down right telling me I am incorrect and have no clue what I am talking about...(again not you but rather the rude broad on support) but yeah all that to say this...with all this nonsense homestead has caused it's customers it decides to pick holiday season to play switch-er-roo? *FACEPALM*

I truly want to scream at the top of my lungs right now...I cannot tell you how many vested hours I have into prostores coding, customizing, product listings etc! I too have many items right now not active because we were closed for a couple months due to our newborn requiring several heart surgeries and needed to take some time off so we only have a handful of items that are active but a ton of inventory...can you please tell me if I understand this correctly...all of the INACTIVE inventory will not get transferred over automatically? We will have to manually input it all one by one again?

If so then if I make it all active but CLOSE FOR MAINTENANCE will those still count as active and transfer over?

I do not want to be open full force as I was editing and updating alot of text and tweaking it where needed, but I most certainly do not want to start all over from scratch especially since so so so so soooooo many orders in order history are associated with these products I have not yet made active again. We are slowly opening up as we are still dealing with a healing baby and very long cardiologist visits for him. :(

How will we know when to expect our store to transition?

I'm so very badly trying to hang on and stay with homestead through this but I am feeling very very side swiped right now and at the absolute most worst time of the year :(
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Mike F., Alum

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Hi Xnena,

I have read through your post carefully and you have some very valid concerns.

First, let me assure you that by us offering a new ecommerce system, it has not had any affect or relationship with anybody's current stores and is impossible to have any sort of effect on your abandon shopping carts and conversion rates. There is simply no connection between the two.

I apologize for any errors or miscommunication with regard to changing from Prostores to Bigcommerce. I will further research this but I believe they now have a fix in place for inactive products so that they are also imported. I will follow up on that and correct the Q & A page if necessary.

The change is not required until December 31st, so if you don't want to risk changing before the holiday shopping season, you won't have to. However after you understand more about the new product, you may want to.

Our management team has carefully deliberated all of the pros and cons including the timing aspect of this. The Bigcommerce system is by far a much more advanced system, with features that will more than likely enhance your sales. The overall code in the generated web pages is designed to be much more SEO friendly. The code within the pages is much cleaner, and you can even customize your page urls to contain keywords. The user interface and setup is years more advanced than the Prostores system and you can do many many things that customers previously had to pay for custom designs for. The ability activate a mobile site version just by a few clicks of your mouse is another great advantage. I'm sure you've read in the news, or if you follow SEO strategies, that nearly 1/2 of the holiday shopping this year is expected to be from smart phones, tablets and other mobile devices. Google has also been hinting that their search algorithms are now taking this into affect. If you don't have a mobile site, you may be eliminated from mobile search results.

With all of these things in mind we determined that we would offer the service now and let everyone have the opportunity to get on board right away.

I hope this helps clear things up. Feel free to post any additional questions.

Mike
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Wendy7301

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BAD BAD TIMING.
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coffeemike

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I share many of the same concerns enumerated above and I am sure will have many others slap me in the face as the transition takes place.

To Mike F./Homestead - I have to point out that your timing for implementation is nonsensical. Your statement that because of the improvements in the new system, Homestead "would offer the service now and let everyone have the opportunity to get on board right away" is utterly false! Homestead is not giving us "the opportunity" to get on board right away, the "opportunity" is being forced down our throats with a December 31st deadline. A deadline of July 1st, 2014, would give us an opportunity to jump on board now if we wanted to, but as is stands there is no opportunity here, only forced implementation with no regard to the fact that the next few months are the busiest retail months. I am actually glad you are moving away from the limitations of the ProStores design, but with only a 10 week window for transitioning, I am frustrated.

Also, it is frightening that the link in Homestead's email notification about the implementation appears to be faulty. That is not encouraging! There is an email link to click on if you want priority in swapping over. (hsmigrationteam@homestead.com). Although I am not excited about swapping over between now and January, now is the lesser of the two evils, so I clicked on that email link and submitted my request. A few minutes later I got an email delivery failure notification:
Reporting-MTA: dns; smtp3.homesteadmail.com
X-Postfix-Queue-ID: 9CB5632F343
X-Postfix-Sender: rfc822; mike@raphaelscoffee.com
Arrival-Date: Wed, 16 Oct 2013 16:24:17 -0700 (PDT)

Final-Recipient: rfc822; hsmigrationteam@homestead.com
Original-Recipient: rfc822;hsmigrationteam@homestead.com
Action: failed
Status: 5.0.0
Diagnostic-Code: X-Postfix; homestead.com

I sure hope that is not a sign of things to come! If you will provide me with a good email address for that priority submission request, I will resend it.

I'm not trying to shoot the messenger and this is not a person attack on you by any means, but if no one complains, nothing ever changes. Poor business decisions and implementation on Homestead's behalf will become its downfall if they are not careful.
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Mike F., Alum

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Thanks for taking the time to make this post. We understand that to many of you it does indeed feel like a forced transition. In a transition like this the logistics are extremely complex and there are also many legal, and licensing issues occurring in the background. After our management team thoroughly discussed and considered all options, this was the best time to implement the change. Thanks again for your post as our management team does read this, and I personally forward reports showing customer sentiment.

I am immediately looking into the email bounce message you received. Thank you for posting it!

Thank you

Mike
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Tina5303

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I have a question in regards to the built in mobile site. A few months ago I decide to plunge to the mobile site using the link provide by Homestead in my account which directed me to Dudamobile. I created my mobile site using the upgrade so that I may have my own domain name, I am paying them $7 per month having a "m" domain. My question is the built in mobile site will have a "m" domain or is that an upgrade with bigcommerce? In reality I don't want to paying someone something if I don't need to. Is bigcommerce hosting the mobile sites as well?
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Tina5303

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Actually I posted this message but I just realized the mobile site I created was for site builder and not the prostore. I did look into the prostore conversion with Dudamobile but they want way too much a month. So I think I answered my own question. But I still have one more question regarding, what domain will the mobile bigcommerce have that is built in? I have links on my mobile site directed to the prostore I will need to changes those links.
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Mike F., Alum

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Hi Tina5303, you are correct, the Duda site is only for the standard websites. The $7 fee you pay them is to get rid of the ads that they place on your site.

The new Bigcommerce system includes a mobile version for free (no ads) as part of the plan and it's already activated by default. it will just use the regular domain, ie. "stores.yourdomainname.com"

So, you can just link to your normal domain name, and when viewers using mobile devices visit your site, the system automatically directs them to the mobile version.

If this post helps, please give a "Star" and complete this survey to rate me.

Thanks!

Mike
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Ajay3955

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Hi,

Can you please explain the value add that Homestead would be providing after migrating to Bigcommerce? Discounted pricing will not count. For ProStores too you had a layer of two pages to sign in and 'launch' to get to the admin part, there was utter lack of support. So, what would be new and better now? Why shouldn't I go directly to Bigcommerce?
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Mike F., Alum

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You certainly have every right to directly to Bigcommerce if you wish. If you keep the account with us, you'll get grandfathered in and get to keep your current price. We'll transfer all of your products, images, categories and customer list to the new store and do a setup to make the new store look as similar as possible to your old store.

You are basically getting the same software with us as you are if you open your account directly with BC. If you open the account up with BC directly you'll need to do all of the setup yourself and of course you'll pay almost $100 more per month. If you go this route you'll contact Bigcommerce's support team for help vs Homesteads.

As far as logging into your account, in both cases you would go to the bigcommerce site. Once your site is setup , you would go to www.yourdomainname.com /admin and this url would take you to your own login page.

In the near future, the only difference you'll really experience is that we would do the initial setup for your store, you'll pay less for the same features. Once the store is up an running, you'll probably experience very few if any differences. Probably the greatest advantage to staying with Homestead is that we are now part of a much larger organization in in the coming months, we'll be able to offer a much larger variety of other products and services which might possibly compliment your website or business.

It all depends on what you as a business owner are looking for. The advantages to some, are not necessary the same for others. What specific concerns do you have?

Mike
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Wendy7301

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I have called today and it sounds like the homestead team doesn't know alot about the new store. I was told it had subscription feature and I am reading it doesn't.
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Mike F., Alum

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Hello Wendy7301, I just finished looking into your missing Categories. The reason that there are a few less categories in the new store is because any categories that did not have any active products assigned to them, do not export with the product data.

If you intend add products which need to be assigned to those other categories, you do that in the same process of adding the new product. Here is a link which shows you how, step by step: https://community.homestead.com/homes...

And you are correct, subscriptions products is one of the few functions that the new store does not offer. i apologize if someone miscommunicated that to you.
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Katrina4394

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I received an email marked Urgent Action Required and have just started looking into this. My emotional face is streaked with tears, because my beautiful prostores webstore has been obliterated by the move. All that work - gone. I have been with Homestead since 2009. There was some kind of upgrade in 2011 that destroyed my custom design done by Homestead, so,not wanting to fight or argue I once again hired a Homestead design consultant to rebuild my webstore. Now two years later it's been wiped out again. I am going to call you guys tomorrow to see what can be done. No human person with a brain transitioned my store over to BC - products are all over the place, my paid-for custom design has been squashed into an ugly random template and my webstore is now unintelligible with products that were inactive now active, categories and brands? oh oh oh I'm feeling very despondent. Worse, I live in Canada and gave my webstore address to someone in the US, and they found themselves looking at the BigCommerce splatter that is now my store - how? I've done some research on BigCommerce and I'm happy they get to wear flip-flops to work, have a gaming room and get free snacks. I hope genius lives there, because I need some brains to help me. I am an Herbalist, my store is mmhcstore.com. I am not a webstore designer, which is why I hired Homestead designers to create the design. Oh deep sadness. Hope a real person is at the other end of the phone number you have supplied.
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Mike F., Alum

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Hi Katrina4394, I see that you contacted another rep and this was already escalated. I did take a look at your Prostores site and it seems to be fine. The transition to the new Bigcommerce system should have no impact on your old store until you decide to point the domain to the new store, and close the old store. We leave the timing of that up to you.

Mike
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Russell4664

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Hello,
I have not received an email from Homestead about this at all. I was actually told over the phone when I called in for something else. Now, I see on my store management page that i need to get ready. Ready for when? I have no communication from you about when, where, what.

I have been a Homestead customer since 2005. I don't even get an email to let me know about this. I get a notice on my store management page telling me it's coming. It is 7 DAYS UNTIL CHRISTMAS. Does the Homestead management team have no idea what merchants are doing right now. And now they want to add a complete changeover. Even worse, I have invested hundreds and hundreds of hours and paid a 3rd party $12,000 to build an app for me that was customized to Pro Stores. Now that is all gone. Thanks a lot.

This is the worst decision by a company since Coke launched New Coke. Take a good product that no one wants changed and screw with it.
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Mike F., Alum

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I understand your frustration. Please see my post below. Also, to be clear, you do not have to switch over to the new site before Christmas if you do not wish to.
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Connie1695

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I was not notified about this AT ALL and like so many others, I'm distraught and upset. I only found out about it when I logged into my store manager today. I had not received any emails or notice prior, even though I log in daily. So I have less than two weeks to do all this?! This is nuts! I don't even know where to begin. Honestly, I'm lost. I'm not sure I can even ask any questions because I'm a bit dumb founded at the moment. I guess all my previous posting friends have voiced my same concerns and questions. I just thought I would take the time to vent a little of my frustration as well. This is bad timing and a bad decision in my opinion.
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Mike F., Alum

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We are very sorry if you are just now learning about this change. For several months we've been emailing notifications letting everyone know about all the changes we are going through ranging from the sale of Homestead by Intuit to EIG, the transition from Prostores to Bigcommerce, an email platform upgrade etc.

I understand for many of you the timing is not ideal and this creates complications for some of you but we'll do our best to help you out. This thread is a good starting point. To make the process easier, we recommend looking at the "required" steps first to make sure your new store is functional. https://community.homestead.com/homes...

If you have additional questions, feel free to contact us, or post them to the related topics.

Mike
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Russell4664

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Mike,

So when does this happen. I cannot find information on exactly when I need to do what. Can you help me with the timeline/next steps.

Thanks,
Russell
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Mike F., Alum

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This FAQ page will probably answer all of your questions. https://community.homestead.com/homes... if not, just post your questions on the related topic.
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Russell4664

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Thanks, I did read this doc. I may be missing it but where do I start the process?
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Mike F., Alum

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We'll do it for you. We are still in the process of converting accounts. You'll get an email before your account is converted.
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Johnna0642

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Hi, it's only 4 days until December 31st and I still haven't gotten an email yet to begin this process. I just got off a chat with Deepesh D and that person said that even if I do not do all of the "required" steps my store will still be functional after Dec. 31st. But on here you are saying if I do not do the "required" steps my store will NOT be functional. Why are there conflicting messages? And will people like myself who still have not been switched over yet be compensated for the lack of time to be able to do all of the "required" steps?
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Johnna0642

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Drew, Thank you Thank you Thank you! I will definitely let you know!
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Drew N, Alum

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So glad I could help.

Drew
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Johnna0642

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I've had a chance to go it and look. They did a good job at transferring the products over as far as I can tell and the template they chose is good as well. I knew I'd have to tweak it a bit and do some changes so all is good. What I can see though is that my site was ready back in October but I was never contacted and when I talked to Deepesh D the other day, nothing was said. I now have such a short period of time to get this all done.
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Drew N, Alum

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I saw that, and I have escalated the issue to our highest level. It appears as though some folks are not receiving our emails, and we had no way of knowing it. I am really sorry for the inconvenience.

Drew
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Johnna0642

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I understand. Our email has been a whole other situation. I wish I had none back a few months, but this is what it is now. I am just glad I am able to work on it now.

Also, I had added items since they did the change over and they didn't get crossed over is there an easy fix to this so the new items can be integrated into BigCommerce? The category is Flaxseed and all items under that category. Thank you Drew for your help! You are awesome!
I am with everyone else here, this timing could not be worse! As a very dissatisfied customer, I have several questions. number one being why anyone could look at our existing website and the "new" template and think it would be at all acceptable, it's awful and I could not find any template in your templates that was acceptable to my boss.

I have rebuilt the site through another provider but I need several questions answered:

1. I need to switch my domain over to the new provider, or point it at the new site, can I keep my emails with you so that I do not lose all of my customer emails??

2. What do I have to do to keep my domain name and emails.

3. If I need additional time to make this transition, is there an allowance by extension for that, or is this December 31st deadline written in stone??

You folks certainly are doing yourself no favors with your customers by doing this transition NOW. I expect to be able to extend my site until I am ready to move it, I hope Homestead has a vehicle to make that happen!

Signed,

One seriously dissatisfied Customer,

Pamela Mahoney, Admin,
SDZ Holsters
I really need this information, I have been on hold on the phone for over an hour with no answer, and I have received no answer here...Please respond asap?
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Fencing7181

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did they ever answer the phone? what's the current hold time?
I held for 90 minutes and gave up, so not sure :(, and no answer here yet, obviously
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Fencing7181

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wow, 90 minutes! Thanks for leting me know
still no reply...how do you expect people to get this done by the 31st with no help?
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Dr9404

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I still have not received an email to change my password for the site for storefront. Nothing is in my spam. I changed contact email to docshimmel@aol.com. Thank you
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Dr9404

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I am still not finding anything in my junk email folder. If I don't get the email, what else can I do?
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Mike F., Alum

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Dr9404,

I think I see the problem, I'm not sure where you updated your address to the AOL account, but I don't see it on the Homestead side or the Bigcommerce side. The address that is in the Bigcommerce system is xxxxx@speedandexplosion.com which does not appear to be a valid address.

What is a a working email address that we can add to the Bigcommerce system? Once we get it added, then you'll be able to receive the password reset email. Or, do you want the AOL address you mentioned above on the Bigcommerce account?
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Dr9404

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A working email address would be flexbandorders@yahoo.com

Thank you so much for your help!
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Dr9404

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How long will this take? I believe today is the last day that my store will work and I would like to have it running again by tomorrow if possible.
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Mike F., Alum

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I've made the request to have your email address updated. It will likely take affect in the next hour or two. If not let us know.

Mike
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Tamra4429

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Same as everyone above, I too have received no email to warn of this upcoming change. I feel the lack of clarity is unfortunate. It always is a long wait to talk to a customer service person on a normal day - albeit they are helpful when I do speak with them - but with all of this going on I am hesitant to call and ask my email questions.

I am throwing my question out there: why are random emails, to either me or my husband on our normal email addresses not reaching us now? It is a pointed domain name through Homestead. It has worked in the past. We are having to use our gmail accounts to be assured we all emails are reaching us.
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Drew N, Alum

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I am sorry if you didn't receive the emails for some reason. You can go to http://store-kdrisuuy.mybigcommerce.com. Use the forgot password link and the user name is admin. That will get you to the new store.

As for the email, are you forwarding the email? Is the sender receiving a bounced message? How do you check your email?

Thanks

Drew
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Tamra4429

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No the mail wasn't forwarded. The sender is not receiving them as bounced. It comes to my outlook inbox. It isn't in junk mail. Thank you for the link.
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Drew N, Alum

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Ok, I will investigate that further. Were you able to log in to the store?
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Robert2958

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This change basically shut our business DOWN. And, no one to speak to about this on the weekend? The changes were NOT necessary & now we are screwed. Even after we "chatted' online....the suggested fix did nothing. Nothing.
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Robert2958

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We have been waiting for 3 days to get a reply about this-

Why isn't my email account receiving emails?

You changed all the set up information on the 24th and I reconfigured my account and was able to receive emails but later that day, all emails sent to the account were being returned to sender.
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Drew N, Alum

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This topic is for ecommerce and not email. We will move it to an email topic. Please reference the new topic here: Why am I not receiving email?
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coffeemike

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I went through the Domain change steps and closed my Homestead store. It has been a few hours and trying to get to my store still shows "Our online store is currently closed for maintenance. Please visit us again soon." Also, when I try to "View" my store from the Big Commerce administration area, it take me to the same screen. Please review my site and tell me if everything is correct and when you think I might have access to it again. Thanks.

Update: after several hours and cleaning out my internet history, I was able to get into the new site and have already received one order through it, so it is working. Because of the way the new Big Commerce site it laid out, I can eliminate having a separate website and storefront. I would like to change my website pointer to the storefront as well so that www.raphaelscoffee.com takes you directly into the store. Do I simply put the same pointer in that location in the advanced DNS settings? Will my customers see my website name in their URL address bar or will the www.stores.company appear? Is there a way around that if that is the case? Thanks!
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Mike F., Alum

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When pointing the domain, the most common issue seems to be with completing the steps correctly on the Bigcommerce site. If you follow the steps here: https://community.homestead.com/homes... make sure you complete Task 1, Step 3 correctly using the word "stores" before your domain name.
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coffeemike

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I had already successfully done all of the steps necessary and the pointer to the store was working correctly for two days. Customer would go to the old website, click on any of the links to take them into the storefront, and it would take them to the new BigCommerce storefront. What I am trying to eliminate is them having to go the old website, period. I want them to be taken to the store when they type my url. I was told in an earlier post to put the same Cname in those fields in the Advanced DNS area. I did that, and now my customers have been unable to reach my site for over 30 hours!!! Please don't send me a link to read another flipping article - actually take the time to look at the problem. I know you guys are up to your eyeballs, but that is not your customer's fault.
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Mike F., Alum

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Can you confirm that you entered the domain correctly on the Bigcommerce site? This has to be done with an administrators login so I can't log into look at this. The most common mistake is not using the word "stores". See Task 1, Step 3 on this thread: https://community.homestead.com/homes...
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coffeemike

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Mike, yes I did enter the domain correctly. However, I just got off the phone with Homestead technical support (after a 30 minute wait just to speak with someone) and they explained that the information I received here in the forum was actually incorrect. The Cname obtained from BigCommerce can only be used in the store pointer. It cannot be plugged into the www pointer. She had to make changes to my account, that I do not have access to, in order for URL to go directly to the home page of my new BigCommerce store. It is now up and running so my immediate need is resolved. Good luck with everybody else. Thanks.
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Mike F., Alum

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Great... I'm glad they got it fixed. Thank you for the follow up.
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Tina5303

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I had the same issue for about a week after I got it up and running late November. I called support, after live chat which chat cannot help. It took a while to get through but my issue was the DNS records on the bigcommerce site. Be sure every thing points to your "stores" URL and not your main URL for example mysite.com. Look under the Setup & Tools tab in your bigcommerce admin, DNS records then Web Hosts. For some reason or another mine got changed to my main URL that's when it my store had the issue. If you need to call homestead support, stay on the line until someone picks up. They can help you change the DNS records if needed.

If all is fine on the DNS records on your bigcommerce site then check your homestead account under domains ensure the stores subdomain is pointing to your bigcommerce store url which you can find on your bigcommerce admin site under Setup & Tools, Getting started, domains, accounts, then view
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coffeemike

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Thank you for your comment. It took several hours and I cleaned out all of my Internet History and then I was able to gain access to the new site. Thank you!
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Drew N, Alum

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Great. I didn't see this when I posted a minute ago.
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Jamie9500

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Just a suggestion Homestead
I see in above comments that clients are having this issue of not being able to see the new store after their domains are pointed to it.
I had this issue and informed Homestead ages ago about it and then have mentioned the fact when the change is done clients MUST clear their browser history and cookies cash otherwise they keep getting directed to the original store and see the THIS STORE IS CLOSED FOR MAINTENANCE page. I have mentioned this in a couple of topics here many times and it still seems you guys are not informing people they may have to do this to gain access to their sites.

The other thing not being mentioned by Homestead is that all previous customers and people who have viewed our original sites before the change will have the same problem accessing the new store. If they dont know to clear history and cookies or dont have a system that does it automatically for them all they are seeing when trying to access our sites is this same CLOSED FOR MAINTENANCE PAGE.
For christ sake, it should say " THIS STORE HAS BEEN MIGRATED " Please delete history and cookies to view the new store or something. Im still getting emails asking me when I am going to re open my store. I hate to think how much this would be costing us all in lost revenue.
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Drew N, Alum

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It is very unusual for your visitors to be required to do this. The default settings on browsers will typically make the browser check at least once per day to see if a change has been made, if not more often.

As the store owner you visit your site more often and are more likely to have a cached version of your site. If you do have a cached version then you could wait for a little while and go back to the site and you will see the new site.

We have people clear the browser to speed up the troubleshooting process and make sure of what is happening, but the process will happen naturally, usually within an hour, but it can depend.

Drew
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Leslie0014

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I would like someone to call me and hold my hand through this transition. I sell forensic supplies, therefore, website and ecommerce are not my forte. I paid for Homestead to build a custom homepage in 2008. I would like Homestead to go to BigCommerce and fix the homepage so it looks like it previously did. This should not be my responsibility. Also, please fix my tax and shipping costs, and anything else, too. I can't deal with this. I can't do this. I want to cry and scream. It's the end of the year. I've got boatloads of year-end filing and accounting tasks to deal with. What I really want to do is utter a lot of very, very bad language.
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Leslie0014

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Oh, and please get my Quickbooks Merchant Service thing attached to it. And please point my domain. And export my csv file of order history. Please update Google analytics. Mobile optimized store please. A case of Kleenex please.
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Mike F., Alum

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This is a great conversation that's separate from the main topic, so I created a new topic to continue the discussion. Please reference the new topic here: hold my hand through this transition
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Beatrice6381

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I have been going to my storefront and making changes. What else do I need to do? Totally confused. Bea
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Mike F., Alum

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Most importantly, make sure the steps on this thread are done: https://community.homestead.com/homes...

If you've done the four required steps and the store is functioning, then you may want to start looking at things like promotions, SEO etc.
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Kathy2626

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I have tried for weeks to get help moving my intuit payments, and question of how to on the homestead help line. I have waited over and over again for 30 to 40 minutes with no answer just elevator music. How am I suppose to get done if there is no one to help.
Totally exhausted, RestoreDoll.com Kathy
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Mike F., Alum

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Hi Kathy2626, Are you referring to the QBMS service on your Storefront? If so, follow the steps here: https://community.homestead.com/homes... and if you get stuck, let us know which step.

Mike
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SUE5759

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Mike, Since you seem to respond to a only a few threads about Big Commerce, I thought I'd try here. Since changeover, our site is almost unusable. We sell antique auto parts and are completely unable to search for the products in our store. When searching for a product, we get results of hundreds and sometimes thousands when there should be just a few hits at most. I've called Homestead customer service several times, I've even called Big Commerce and I seem to be met with an unconcerned head scratch. I want to like Big Commerce, it's nice looking and there are some functions that could really help us, but none of that is going to matter if customers can't find the products they are looking for and which leads them to leave our site and find the products elsewhere.
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Mike F., Alum

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This is a great conversation that's separate from the main topic, so I created a new topic to continue the discussion. Please reference the new topic here: store search
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Mike6581

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been trying to get the store moved over to bigcommerce and everytime I try and login to doesn't work and the password reset thing doesn't work either been on the phone waiting over 2 hours now and still no help
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Mike F., Alum

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Are you not getting the email? or is the email coming and you just unable to set the password?

If you are not getting the mail, then you either have the wrong url, or perhaps we need to update the email address on the account. Can you tell us what URL you are using, and what email address the reset link should be going to?

mike
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Mike6581

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I got to taken care of

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