k-9 set up changes?

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Thank you for your help a couple of weeks ago with the "internal error" message...got one of those again but will keep an eye and see if becomes frequent.  QUESTION:  just purchased Galaxy Note 8, setting up K-9 IMAP and instructions on here (community) that I used last year successfully may be dated, drop down menus slightly different (no choice under security for "none" for example) and in the end could not set it up.  Possible changes to K9 or android effecting instructions.
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Henry3043

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Posted 5 months ago

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Drew N, Community Manager

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I will look into the possible changes and update the topic when I can. I did start looking for topics that need to be updated, but it will take me a little time. Do you have a screen shot of the options?
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Henry3043

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I can work on that a little later, thank you for replying in the meantime.
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Henry3043

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Henry3043

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Drew N does any of that tell you anything diagnositically significant 
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Henry3043

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tried it. with SSL/TLS I get "cannot connect" message.
Is there another email provider?  I haven't been able to get my email on my phone for a week now and that's a problem.
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Drew N, Community Manager

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I am going to try it on mine and see if it works. It may disrupt you for a few minutes, but no email will be lost
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Drew N, Community Manager

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So, it set right up on my Android. I updated the password and started the account fresh and used the SSL/TLS. The option normal password was there and it connected right away. I did have to Accept the key on each server, but it was no problem. I would advise changing your password, deleting the account from k-9 and starting fresh. If everything connects, then if desired, you can change the password back and update that in k-9 to see if it works.
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Henry3043

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OK, I will try all of that.  Thank you again.
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Drew N, Community Manager

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Let's make sure it works before the thanks :)

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