Just out of cuiosity...or frustration

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Does it really matter if we go to the chat help. phone help, or Community to try and get our websites fixed?  It doesn't seem to matter to me because I keep seeing the same answers to a lot of people's problems.
Such as:
1. We're working on it.
2. It will be fixed shortly
3. We've sent your issue to the advance team and it will be resolved soon
All of this means squat!   I can't understand how this is taking so long. People are losing money/business left and right. We get very little response from HS. Drew and a few others have been the lone bright spot.

I'm hoping someone in the very near future can fix this train wreck. Can't wait to see what happens.  Then again, waiting is what we do best.

 

 
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Crash

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  • you figure it out!

Posted 5 years ago

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5 years ago
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themieleman, Champion

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I agree. It's been a long time comin'.
5 years ago
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Drew N, Alum

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Crash,

It helps from the standpoint of people reporting what their issues are, so that priorities can be set by the people affected. Keep in mind that only a small percentage of accounts have seen many of these issues. I am 100% aware that doesn't matter to those of you affected, and truly appreciate that fact.

That being said, one of the issues is that despite the fact you believe you may have the same problem, it isn't always the case. Sometimes it is something we can assist with and sometimes it is something that must be attended by the engineers.

So I guess the best answer is that it is good to report the issue, but not repeatedly. We aren't sitting on a fix for anything. Somethings need to be done in a specific order. Some things affect more people than others. We appreciate the frustration you all feel and share it, but much of the difficulty in contacting supports stems from repeated reports that agents will be unable to address.

I know this isn't what you would like to hear, but this is the case.

Drew
5 years ago
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david4431

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ok

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