junk mail

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  • Updated 2 months ago
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Is it just my account, or are the junk mail ramping up again?  Two of my accounts are getting junk mail, king @forensicgenealogyservices.com more than the other one.  Clearly junk when they are pushing weed and marijuana and sex, among other things.
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Dee Dee0596

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Posted 2 months ago

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Elyzabeth , Official Rep

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Hi Dee Dee0596!
I'm sorry to hear you are getting a lot of unwanted junk mail! One thing I would recommend is creating filters in Roundcube that send messages with content you don't want to see directly to a Junk or Trash folder.
Here is an article from our Community with instructions on how to create those filters:
https://community.homestead.com/homestead/topics/how-do-i-create-filters-in-roundcube
(Edited)
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Dee Dee0596

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Aren't your filters supposed to update to catch these after we put them in the junk folder?
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Drew N, Community Manager

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The server level filters do learn, but they are separate from the Roundcube filters. They do learn, but not directly from the Roundcube filters, and not always immediately. The actions of a single individual marking it junk is not enough to cause the server to summarily dismiss all those messages.

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