June 23rd, 2014 Certificate and Connectivity issues

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  • Updated 5 years ago
  • (Edited)
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Currently we are experiencing 2 separate issues.

1) Some users are unable to connect to homestead.com.  This is a known issue where the pathway from some people to homestead is blocked along the internet.  We are working with the upstream provider on a solution.  Please help us out by going to the trace route topic and provide the requested information.  Also please provide your public ip address.  You can find this by going to Google and searching "what is my ip"

Resolved: We believe this issue to be resolved.  A 3rd party routing company was directing traffic to 1 of our ip addresses to no where.  They have addressed the issue and we have received no customer complaints about this in a couple of hours.  If you are still having a problem, try clearing your browser history and see if that helps.  Unfortunately, it is possible that some of you will need up to 48 hours for the DNS fix to fully propagate.

2) RealTracker, our site statistics provider failed to renew their site security certificate and it expired over the weekend.  While RealTracker is working to renew the certificate, you may see a certificate expired message in your browser.  The only difference is that the page is now being served unsecured. While Homestead cannot advise you to ignore security warnings.  You will need to decide for yourself if you wish to take the risk.

As this data does not have secure information on it the risk may be smaller. As well, while most of our customers will add the exception and proceed they also assume the risk if something occurs.

Update: Realtracker is currently renewing the certificate.

Resolved: Realtracker has renewed the cert

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Drew N, Alum

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Posted 5 years ago

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Cristine7832

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This reply was created from a merged topic originally titled
Site Stats not showing correctly.


Site Stats not showing correctly for the last three days.  Google Analytics shows correctly but Homestead not tracking.  Please advise.
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jennifer1539

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right, it shows "No visitors in last 7 days" but it was over thousands..
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jennifer1539

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GREAT, EVERYTHING WORKS NOW!!!!
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intuitiverachel6031

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This reply was created from a merged topic originally titled
Website stats not working?.


Looks like website stats aren't working... just seeing if anyone else is having an issue, it shows no hits to website in the last 7 days, when I click on it it says The site's security certificate has expired!You attempted to reach v8.prnx.net, but the server presented an expired certificate. No information is available to indicate whether that certificate has been compromised since its expiration. This means Google Chrome cannot guarantee that you are communicating with v8.prnx.net and not an attacker. Your computer's clock is currently set to Monday, June 23, 2014 3:48:39 PM. Does that look right? If not, you should correct the error and refresh this page.
You should not proceed, especially if you have never seen this warning before for this site.
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Drew N, Alum

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The certificate expired on Saturday.  Prior to that there was a 36-48 hour outage at Realtracker, so your statistics will be somewhat off.  If you choose to make the security exception, you should see what they have been tracking, minus the missing time.  I have confirmed that they are in the process of renewing the certificate.  I don't have an ETA at this time.

Drew
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Drew N, Alum

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Please ask if you have any questions.

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