January 24, 2014 - Email system instability | Homestead Customer Community

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Some customers are currently experiencing irregular (short time-out) issues when using the Open-Xchange email (web mail) system. This issue is being investigated and we will post further updates as information becomes available.

Mike F., Alum

184,718 Points

Posted 6 years ago

6 years ago

Ron8507

106 Points

I'm not impressed with this new email system.

6 years ago

Jackie7214

334 Points

so we keep logging in and hope the last message was sent. very poor way to try and conduct business .looks bad on everyone

6 years ago

Drew N, Alum

262,826 Points

Hello, we are seeing this with a small percentage of accounts and are working to resolve the issue. We appreciate your patience while we address it.

Drew

6 years ago

Ron8507

106 Points

I don't even have time to reply to an email before being "timed out". I not only loose my reply that is not sent, I have to log in again and again and again... I'm tired of this. When I log in, I want to be the one to log out.

2014-01-25T21:33:50+00:00

Drew N, Alum

262,826 Points

We are sorry, and are working on this issue.

Thanks for your patience.

Drew

2014-01-28T00:51:34+00:00

Henry1584

60 Points

I route my mail thru MS Outlook 2010, and do not remember my password to the homestead email. How can I get the password, seeing that my email is not accessible??? I waited over an hour to 'chat', no response... what is the scoop?

2014-01-28T22:24:55+00:00

sara8974

60 Points

I recently added a new domain to connect to my current domain. With that I added an email address to it. I can not receive emails nor send any out. This is my business and I'm getting really frustrated. I have done the chat and now I have been holding on the phone and chat for a half hour. I don't have time to sit and do this or not communicate to customers. Please help. This new system is not fun

2014-01-29T20:18:24+00:00

Mike F., Alum

184,718 Points

Henry1584, this page shows how to change the email password: https://community.homestead.com/homes...

2014-01-29T20:20:31+00:00

Mike F., Alum

184,718 Points

sara8974, We may need to have some more information on the exact place you are getting stuck? any errors? How are you checking your email? if you need help configuring an email program, visit this page: https://community.homestead.com/homes...