I've been frozen out of my inbox for several days

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  • Updated 1 year ago
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History of error messages
1. 05-01-2017 06:05 AM GMT
Folder "INBOX" has been closed on mail server 10.115.2.220. Probably your request took too long. (MSG-1003, -706816185-23020599)
2. 05-01-2017 06:05 AM GMT
Folder "INBOX" has been closed on mail server 10.115.2.220. Probably your request took too long. (MSG-1003, -706816185-23020607)
3. 05-01-2017 06:19 AM GMT
Folder "INBOX" has been closed on mail server 10.115.2.220. Probably your request took too long. (MSG-1003, -706816185-23021350)
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Jeffery0228

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Posted 1 year ago

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Brian4612, Champion

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Hi Jeffery, Have you tried logging into your email directly from your Homestead account.? May work if you are using a desktop shortcut.
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Drew N, Community Manager

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Is it working for you now? You should be getting Roundcube as the webmail.if not, what is the email address?
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Jeffery0228

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I am in the Roundcube platform but after a few minutes use then unread emails in my inbox disappear. If I close the program and reopen immediately they are still un-viewable but if I wait a few hours they return.
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Drew N, Community Manager

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Is this happening on all email addresses? or just one? Which one can we take a look at?
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Jeffery0228

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Only on jeffery@primagem.com - about 4 out of 5 times when I sign in, all new emails are un-viewable. See attached screenshot. I am on the page with emails 1-50, Inbox shows 34 unread emails but none of them are viewable. When I go forward to emails 51 -100 I can see all of them, but when I go back to 1-50 there is nothing there. 
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Drew N, Community Manager

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It displayed all for me. What browser are you using? Can you please try a different one and see if the issue follows the browser?

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