It sounds like we are having Security Certificate Authentication problems again. Has the Security Certificate been updated?

Elyzabeth , Official Rep

47,948 Points

Hello,

No that has not been updated on our end. Please make sure you are using the proper settings to connect to an email client:

https://community.homestead.com/homestead/topics/email-client-settings

2019-07-15T16:42:51+00:00

270 Points

I’m using them and it looks like many people are having this issue. I’m paying you monthly for this service. I would like a discount on my account. Months of nonsense.

270 Points

I've changed all these settings and still get the same error. So frustrated. I'm seriously thinking about changing web hosts.

2019-07-15T15:47:05+00:00

232 Points

ditto!!

Michelle C, Employee

34,882 Points

What specific error message are you receiving?

2019-07-15T15:48:23+00:00

232 Points

a copy has been placed in your outbox. the sender address was rejected by the server.

2019-07-15T15:49:28+00:00

232 Points

I tried the settings with SSL per the incoming outgoing server port, and then turn off with the other settings indicated. neither works. This has been going on for a few weeks.

Michelle C, Employee

34,882 Points

One more question, is this error only when you send to a specific email address or for all emails you are sending?

2019-07-19T21:50:18+00:00

232 Points

no, it's just when sending from my phone. It happens with anyone I send an email to. I do not have problems on my computer.

Michelle C, Employee

34,882 Points

I know different versions of outlook require the different settings try following along with this article.
https://community.homestead.com/homestead/topics/imap-email-setup-outlook-2013

2019-07-19T21:50:48+00:00

232 Points

thank you but my computer is fine. it's just my iPhone that won't work.

2019-07-19T22:17:20+00:00

Elyzabeth , Official Rep

47,948 Points

Have you tested sending through Roundcube? I see no trouble with the domain or email settings through Homestead. If you can successfully send emails through the webmail directly, this means it is something in the settings or program you are using. The settings in the article above are correct. If it continues to give you trouble, I would consider contacting support for the program or device you are using.

2019-07-22T20:45:22+00:00

232 Points

The problem is sending emails through my phone. My phone will not send emails but can receive emails
.

2019-07-22T20:50:04+00:00

Elyzabeth , Official Rep

47,948 Points

I understand that, but we can't troubleshoot your phone. So, test sending through Roundcube to make sure there are no issues with the webmail. If that works, the only other troubleshooting step we have for 3rd party email programs is to make sure you are using the proper settings:
https://community.homestead.com/homestead/topics/email-client-settings

Other than that, unfortunately, you will need to troubleshoot through your provider, either for your phone or the email client you're using,

2019-07-23T09:06:10+00:00

270 Points

My issue is on my computer not my phone. This is unacceptable. It’s been going on all year. As soon as I have time I am switching web hosting. I’m tired of the same responses. Obviously this is widespread.

11 months ago

Michelle C, Employee

34,882 Points

Hello,

Whether you are connecting to your computer, your phone, or any other device the settings to connect to Homesteads server are going to be the same. They must reflect the settings in the email settings article https://community.homestead.com/homestead/topics/email-client-settings. We can make sure the email service that Homestead provides is functional and working through Roundcube. Once you connect to a third party email client such as outlook, mac mail etc all we can do is provide the settings to connect to the servers. Unfortunately we cannot diagnosis an error message that is provided by a software we are not in control of.

11 months ago