Issues with domain name contact information changes not saving and issues with chat.

  • 0
  • 1
  • Problem
  • Updated 4 years ago
  • Acknowledged
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Archived

 I've attempted to change the contact information for my domains repeatedly this week and they are not changing. The first day I attempted to make changes was Tuesday and the last was yesterday. 

Now chat is not working for me, I'm getting this message on all of my computers: "Chat key cookie does not match visitor chat key".

What is going on with the contact information changes and the chat? 
Photo of Jennifer3538

Jennifer3538

  • 1,832 Points 1k badge 2x thumb

Posted 4 years ago

  • 0
  • 1
Photo of Drew N

Drew N, Alum

  • 262,816 Points 100k badge 2x thumb
Unlock the domain and then change the contact information. Once changed, lock the domain again. Let us know if that solves it.

Chat usually can be fixed by clearing your cache, or switching browsers.
Photo of themieleman

themieleman, Champion

  • 65,796 Points 50k badge 2x thumb
800-710-1998 customer service

This conversation is no longer open for comments or replies.