Issues with customer sites 11/15/15

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  • Announcement
  • Updated 3 years ago
Archived and Closed

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We are investigating reports of some customer sites being offline. If you see a service unavailable message error 503, we are aware and are actively investigating the cause.
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Drew N, Alum

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Posted 4 years ago

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Patrick5407

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My site is down also - Today is the deadline for players to register fro our Winter Lacrosse League - Are you kidding me?
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Drew N, Alum

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We will post here when it is resolved and you should receive an email.
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Patrick5407

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So you are saying you will send an email to all clients when restored? Where was the email to let us know our sites were down BEFORE our clients (who are rightfully pissed) reached out to express their disgust. Not a god situation for anybody - I  await your email letting me know my site (my life's blood) is back up and running.
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Drew N, Alum

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I am sorry, we do not send out mass mailings on system events. We place an update here in the community. Since you have posted in this topic, you will receive an email notification from the update here.
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Patrick5407

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That is  backwords - Homestead should notify ALL clients ASAP when there are issues. Not leave us in the DARK until we are inundated with emails from our clients that  can't access our website. Homestead SHOULD notify ALL clients so we can proactively deal with our customers. This is INSANE! 

(Edited)
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Joelle7512

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Kinda relieved that I'm not the only one who's site is down. But if Homestead acknowledged this in a group email would have been cool. Nobody knows what's going on yet?
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Wayne6867

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What happened to redundant and backup servers? Down for 30 minutes already.
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Patrick5407

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My original comment was deleted. So I will say Wayne you are correct with your concerns and I SHARE them 100%. Homestead website service is lacking in the technology upgrades and system upgrades appropriate for doing business in the 21st Century. Basic proactive communication with customers when issues arise is beyond the realm of their customer service. NOT acceptable 

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