Issues with customer sites 11/15/15

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We are investigating reports of some customer sites being offline. If you see a service unavailable message error 503, we are aware and are actively investigating the cause.
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Drew N, Alum

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Posted 4 years ago

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Ian4943

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This reply was created from a merged topic originally titled Website are down. What is going on?.

It is Sunday 11-15-15. Time 4:02. All My website are down. What is going on?
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Renee1678

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Mine is down too. 
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Jodie7551

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My site is down!  Keep working on it!


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Angelica5337

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My site is down!! Please get this fix. I have some important clients who are searching..
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gus2826

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mine is down also
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ian2314

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monsterperf.com  is DOWN!

NOT GOOD DURING MY BUSY SEASON.................
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Keith

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All My sites are down as well Drew, 11-15-15 at 4:40 p.m. CST
Keith
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Drew N, Alum

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Sorry Keith, we continue to work on it.
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Keith

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Thanks Drew, just so you know,
I am not getting any error message, they just won't open.
:-(
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Drew N, Alum

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Then it very well may load. I am seeing some sites taking 2 minutes or so to load. The engineers are narrowing it down.
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George7467

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my site is down, too.
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Alpha6826

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my site down too
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Alpha6826

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HTTP Error 503. The service is unavailable.
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Keith

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Progress Report for the engineers.....
I opened a page up.....it took 10 minutes to load the fonts, but the pictures haven't come up yet, but the music did!
Still waiting on the pictures. Here is the link I was trying: http://itemsforsalebycallkeithcustomers.homestead.com
I appreciate you being here Drew and "taking the heat" and the engineers working on this problem to fix it on a Sunday. :-) 
Pictures just came up, it took 15 minutes!
(Edited)
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Janis1021

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really. Another issue.  Didn't we just had an issue with our forms and now this!  unbelievable.  I've been with homestead for so many years and I just keep seeing things go from bad to worse.  Just sad.
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Drew N, Alum

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Keith, We will all be here until a resolution is in place.
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Keith

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Awesome! :-)
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Laurie4133

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Yes, My two sites are down...6:15 est.
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Daniel3331

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My site is unavailable as well. I just made my 6 mo. payment, last month.
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C.D.Johnpier

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My site has become unavailable again. I get the 503 message. It was up for a few hours but is now down for the second time. 
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C.D.Johnpier

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Ok, up and running again. What is going on???
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Keith2878

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Some of my pages are not working.
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C.D.Johnpier

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This is getting ridiculous. Mine is down for the third time. :(
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Drew N, Alum

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Network traffic is fluctuating wildly. Until we post here that it should be resolved, you may see the pages load.
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J2295

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apparently my sites are back up - TY
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Keith2878

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I am starting to see some of my websites again.
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Keith2878

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Drew.  Good job to the team.  One of my websites deals with Space Weather.  As the outage started there was a major eruption on the sun directed at Earth.  It underscores how important all websites are even if they deal with emergency management.  I chose Homestead back in 2000 because it was so reliable.
Drew - I understand that these things can happen, and they do not happen very often with Homestead. My traffic (and income) was way down starting on the 14th, so I assume that is when this issue with access began. 

My site is a science education websites that my college students, and students around the world, use and rely on (ScienceProfOnline.com). I also depend on the income provided from ads on my site.  So over that time when my site was unavailable, my students couldn't access their material, I lost income, and it is not unlikely that I lost what could have been some first time visitors.

Glad it appears to be resolved, but a bit frustrated with what I lost (and the frustration my students experienced) during the issue. 

Tami
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Drew N, Alum

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Tami4425, The issue began on Sunday afternoon, not on the 14th. It was longer than we would have liked, but not as long as you indicate. It was a bit over 3 hours total. I am not sure what may have happened with you prior to that.
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MikeC

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Our website is still NOT working properly (www.cpsimports.com). Sometimes it works and sometimes it shows "This page can’t be displayed".  Please help!!!
(Edited)
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Drew N, Alum

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Po-Sheng7681, your issue is not related to this post. We have answered in your other topic.
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Alisa2943

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My website appears to still be down.  When will things be back to normal?  
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Drew N, Alum

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Alisa2943, Your site is up and running fine. Your domain is not working as it needs to be verified.

You can see your site using the Homestead provided subdomain, http://tempestkennel.homestead.com/

Once you verify the domain, according to the directions at the topic linked here, it can take up to 48 hours before the domain reactivates.
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Marsha4449

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my website is down www.kwaya.org We are on tour and no-one can access site to but tickets to shows!! please fix!
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Joshua2161

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all sites down, drew -- it's been almost two hours now... no response... you checking out a movie or something?  ain't nobody got time for that...
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Kimberly4851

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All of my sites are down...do we know why and when they will be back up?
11-15-15 4:27pm EST
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Drew N, Alum

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We are looking into it.
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Wayne6867

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An estimated of time till the sites are restored would be appreciated

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Drew N, Alum

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I do not have one at this time. We are working on resolving the issue.
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Patrick5407

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Drew - I appreciate and respect your involvement - where is corporate support? We can't even access customer support! Really?
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Drew N, Alum

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Patrick5407, I am customer support, but this is a networking issue that the engineers are working on. When I have better information I will post it here.
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Mario

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Drew...Thanks for keeping us informed.

MM
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Renee0209

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My site is down as well
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Patrick5407

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My site is down also - Today is the deadline for players to register fro our Winter Lacrosse League - Are you kidding me?
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Ian4943

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I feel your frustration too. I have a site for a basketball league that has gone down also. Very disappointed.
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sjhouseman236706

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Club volleyball here and having tryouts today and last minute registration frustrations.  Luckily I have all my info in a Google form and they can still register there...but same pain!
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Patrick5407

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This is unbelievable - no email from Homestead - just emails from Irate customers who have been urged to register on website (which is UNAVAILABLE) totally insane - I have used Homestead for ten years - issues all the time. I am at my wits end - anyone have experience with www.Leagueathletics.com?  I am DONE with Homestead!
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Drew N, Alum

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We are working in the issue. We are sorry for the inconvenience and will resolve it as soon as possible.
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Angelica5337

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Please email us when sites are back up and running
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Drew N, Alum

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We will post here when it is resolved and you should receive an email.
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Patrick5407

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So you are saying you will send an email to all clients when restored? Where was the email to let us know our sites were down BEFORE our clients (who are rightfully pissed) reached out to express their disgust. Not a god situation for anybody - I  await your email letting me know my site (my life's blood) is back up and running.
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Drew N, Alum

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I am sorry, we do not send out mass mailings on system events. We place an update here in the community. Since you have posted in this topic, you will receive an email notification from the update here.
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Patrick5407

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That is  backwords - Homestead should notify ALL clients ASAP when there are issues. Not leave us in the DARK until we are inundated with emails from our clients that  can't access our website. Homestead SHOULD notify ALL clients so we can proactively deal with our customers. This is INSANE! 

(Edited)
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Joelle7512

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Kinda relieved that I'm not the only one who's site is down. But if Homestead acknowledged this in a group email would have been cool. Nobody knows what's going on yet?
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sjhouseman236706

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My website is down as well on both the full site and mobile site.
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kingdomlive20146472

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My websites are Down #HELP
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j3276

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Both our sites receiving 503 message as well
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Wayne6867

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What happened to redundant and backup servers? Down for 30 minutes already.
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Patrick5407

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My original comment was deleted. So I will say Wayne you are correct with your concerns and I SHARE them 100%. Homestead website service is lacking in the technology upgrades and system upgrades appropriate for doing business in the 21st Century. Basic proactive communication with customers when issues arise is beyond the realm of their customer service. NOT acceptable 
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Pat5311

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This reply was created from a merged topic originally titled I have many sites with Homestead and they are ALL offline right now.....what is h....

Sites offline!
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Pat5311

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Drew....this is almost like deja vu....almost exactly 1 year ago all websites went down for almost 6 weeks while Homestead updates servers (and with NO advance warning).....this is scary and I hope you can understand why everyone is in such a panic........
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Drew N, Alum

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This is not the case. There are no updates being done. I absolutely do understand and apologize.
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Keith

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You know Pat5311 I was thinking the same thing, about that situation last year "deja-vu", weird how it is around that same time huh?
But Thank God its not that issue!!! Just a coincidence.
 
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Janis1021

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A few days ago they had issues to.  None of my contact us forms were showing up.  They did fix it but it was very annoying.  Homestead is so unpredictable.  It's sad.
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Kenneth9111

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Thanks for all you do Drew.  Came here to see what the problem was.  Been with Homestead since 2001 and have only had a handful of problems.  They were generally problems of my own making.  
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Drew N, Alum

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Glad to hear it, and I am sorry for the duration.
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C.D.Johnpier

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This reply was created from a merged topic originally titled Website is down. Of course it 's Sunday and there is NO HELP available. Anyone ex....

Website is down. What to do on a Sunday???
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Steve7353

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It helps calm the nerves if you could give us an idea what the problem is?
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Drew N, Alum

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I am trying to get information, but the engineers are focused on the problem at this time.
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Wayne6867

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Customer Service should inform all clients that the system is down we should have to find out from other clients that your service is unavailable

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Steve7353

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ETA on a fix ... my email box is filling up with anxious subscribers and customers wanting to know whats going on!
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Ivelisse6034

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Mine is down too!  Patients rely on this website!
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Drew N, Alum

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Ivelisse6034, we are continuing to work on the issue.
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Michael2719

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My sites are down also
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Patrick5407

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This is incredible for businesses that rely on the web for communication - NO explanation is acceptable.
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Janis1021

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welcome to the club Patrick.  This happens often
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Jack9998

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Pulliamchronicles.com is still down; and has been for weeks. Any hope in it being restored? I am losing money...
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Drew N, Alum

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This is a different issue. I'll take a look and see what is going on.
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Drew N, Alum

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It works for me. Can you start your own new conversation and tell us what is happening?


ic
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mikedking114284

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This reply was created from a merged topic originally titled Our site is down? Why?.

www.cpavolleyball.com is the name - it will not load
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Cristine7832

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My site is down www.crissyslist.com
This reply was created from a merged topic originally titled Site not available via internet. Can you fix this?.

If I type in my website address, www.justfriesusa.com, it says that the site is unavailable?
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eteveon0914

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My site is also down hoverroundtoledo.com do you know what the estimated time or date when everyone site will be back up?
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Drew N, Alum

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At this time I can only say that they are actively working on it and won't stop until done.
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Wayne6867

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I am the Chief of Electronic System for Correction Canada I know these systems. If I were you I would be looking into replace your system with something more reliable with full fail over and redundancy. Then have the techs trained on repairs as well as training them in all types of system failures.
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Wayne6867

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I am trying to run a home based business here and November is my busiest time of year and I am trying to launch new products. The sites been down for hours does not help me in any way. I have already someone contact me on my work email address trying to access my site.
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Drew N, Alum

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I am sorry for the inconvenience.
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TheStampNut

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My site's down too!
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Wayne6867

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This is past an inconvenience, by now the technicians should have a idea on the problem. it's high time you called in the big boys to fix this issue. you nay see your client base drop if this does not get resolved now!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Drew N, Alum

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Wayne6867, All the appropriate people are working on the issue.
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J2295

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I'm back up right now
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robert5186

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This reply was created from a merged topic originally titled MY SITES ARE NOT WORKING:The service is unavailable.?.

The service is unavailable.?
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Lisa1314

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Do you have any idea how long this is going to take ??
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Drew N, Alum

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Everyone that needs to be engaged to resolve this is in action. We do understand and share your frustration. We will resolve this as soon as possible. Please refrain from continual posting as it makes it difficult to manage and every customer here is notified of every post. We are absolutely aware of the issue and working to resolve it.
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cncsignmaker

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Going on 3 hours with website down. we normally get 1-2 orders and hour at an average of $200 each order. a few hours might not seem very long for you guys but to us it does. You sure that there is anyone there working on the issue or are we just getting railroaded here. I mean you don't even have people to answer the phones there at night or on weekends. Anyways that just my opinion.
Hope it gets fixed soon and doesn't take 6 weeks again to get it fixed 
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Drew N, Alum

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We are here and working hard to resolve it.
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Cristine7832

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I'm running smoothly now. 
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Wayne6867

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My site is back up
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cncsignmaker

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Up and running. thanks Drew and crew :)
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Ian4943

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My Sites are back up now. Everything seem to be okay so far
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Mario

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Thanks Drew for keeping "most" calm and doing your best. MM
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Katherine9522

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This reply was created from a merged topic originally titled Websites won't open?.

Today, (11/15/15) none of my websites will open. My customers are complaining
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Sheddy2939

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This reply was created from a merged topic originally titled My site is down. Please fix..

Don't know what else to say. My clients can not log onto my site. Neither can I. Please help.
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Karen3215

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This reply was created from a merged topic originally titled I am not able to view my site.

I am not able to view my site.
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ronierenefuller4634

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This reply was created from a merged topic originally titled Website Malicious?! and you can't open it, ugh frustrated!.

Can't access our website, and on the search engines it says my website has a risk of malicious links first time ever! Please help! Why is it doing this?!
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George7467

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Our website is still down (looks like my earlier post about this problem was removed).
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George7467

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Appears to be working now.
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George7467

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Thank you, Drew, and thanks to all the engineers who are working on a Sunday evening to resolve this problem.
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Cristine7832

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Looks like we are up and running now.  Check yours.

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