issue with email account, inability to receive, and name server

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Homestead hosts my website and email accounts.  When an external user sends an email to one of my email accounts, the email bounces with the message "Address not found - Your message wasn't delivered to <email address> because the address couldn't be found, or is unable to receive mail.

My domain is registered at tucows, and whois reports that my name servers are currently set to 
sdn.iecc.com
osdn.iecc.com
light.lightlink.com

One of my nontechnical users contacted homestead yesterday to ask about the problem, and was told that we needed to change our name servers to:
ns1.mdnsservice.com
ns2.mdnsservice.com
ns3.mdnsservice.com

Could someone who is expert in these matters please confirm the above.  Is the correct solution to the problem indeed to change my name servers as described above, why will this solve the problem, will making this change affect my website?  and this is something we do at tucows.com, the place where our domain is registered, right?
thanks so much for all assistance.
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Judith4708

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Posted 5 months ago

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Michelle C, Employee

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Hello,

You have 2 options to route your email through Homestead. If you already have your domain name connected to a website, you can add Homesteads email records to the DNS settings with the current company that the name servers are pointing to. https://community.homestead.com/homestead/topics/dns-records-for-homestead-email

The second option is what was mentioned and you can point the name servers to Homestead by pointing to.
ns1.mdnsservice.com
ns2.mdnsservice.com
ns3.mdnsservice.com

If you use this option it can disconnect your website and you will need to add the A record/s into Homesteads DNS to point back to the website hosting company. 

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