Is there an option to only display a text box if an product option is selected or is there a way to create a rule on a text box?

  • 0
  • 1
  • Idea
  • Updated 6 years ago
  • Under Consideration
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Our storefront is being converted to Bigcommerce. We sell uniforms and apparel. Our customers are given the option to put a player name or number on the back of a jersey or practice shirt. In the homestead site, the site automatically adds the $2 upcharge when the customer types the player number into a text box. We can't figure out how to do the equivalent in our Bigcommerce site. It appears that rules assigning a upcharge are dependent on giving the customer a checkbox. We have to provide both a check box option and a text box to capture the number. The problem is that the customer can fill in the text box without checking the option and likewise the $2.00 additional charge is not added to the order. How do we fix this under bigcommerce?
Photo of Bob0672

Bob0672

  • 90 Points 75 badge 2x thumb
  • frustrated

Posted 6 years ago

  • 0
  • 1
Photo of Bob0672

Bob0672

  • 90 Points 75 badge 2x thumb
Can anyone help with this?
Photo of Drew N

Drew N, Alum

  • 262,826 Points 100k badge 2x thumb
Good morning,

Unfortunately, at this time there is no way to do this the way Prostores did. You can't place a rule on a text box. I am going to change this to an idea, so that we can share it with Bigcommerce for future consideration.

Thanks

Drew
Photo of Bob0672

Bob0672

  • 90 Points 75 badge 2x thumb
Thanks Drew. This really stinks though. It will have a big impact to our storefront and we might have to consider another provider. Is there a custom development option available to us where we can work with one of your developers to get this implemented?
Photo of Drew N

Drew N, Alum

  • 262,826 Points 100k badge 2x thumb
Not at this time. Bigcommerce recommends that you include the $2.00 up charge in the price of the product, and then say embroidery included. I don't know if that is an option for you or not.

I am working with our people and Bigcommerce to efficiently share your ideas for features with them. Currently it is manual, and likely will be through the migration.

Drew
Photo of Mark3624

Mark3624

  • 252 Points 250 badge 2x thumb
the problem is you cannot create a rule for a text box. However, if you include a "swatch" of the font desired by selecting "texture" and associating a picture of the font, requiring that it be selected, and writing a rule that adds the 2 bucks, it will change the price.

This conversation is no longer open for comments or replies.