Is there an issue with the outgoing server?

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I currently have an email setup that in unable to send emails. I had previously set up the account on a mobile device and it worked just fine. Now that account is able to receive emails, but unable to send them. Is there a solution to this that I am not seeing?
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Chris0979

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Posted 10 months ago

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Drew N, Community Manager

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Is it just the phone on one email? or is it all devices on all email addresses?
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Chris0979

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Its a couple of newer emails experiencing this issue, on mobile devices. They are set up using IMAP and using port 587 for outgoing server, is this still the correct portal? 
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Drew N, Community Manager

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Yes it is correct. Did you remember to configure it to send the user name and password when sending?
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Jean-Wilner7166

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I have the same problem. I just set up the email on my iPhone . I got a message saying "unable to send email, a copy has been placed in your outbox . The sender address jean@alfinancialgroup.com" was rejected by the server
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Drew N, Community Manager

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Did you follow the instructions in the topic linked below? Step 3 is crucial to be able to send mail. If you missed that because Apple says it is optional, then you can go back in to the advanced settings and click on outgoing server and add the information there.

https://community.homestead.com/homestead/topics/how_do_i_set_up_imap_email_for_iphone_ipad

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