Is Endurance International Group eliminating Homestead? Is that why Homestead.com is being allowed to go on and on without being repaired?

  • 0
  • 1
  • Problem
  • Updated 5 years ago
  • Acknowledged
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution or has become inactive.  If you believe this topic should not have been archived, please let us know, and we would be happy to review it.  You may continue to access this topic as needed fo

Is the Endurance International Group eliminating Homestead? Is that why Homestead.com is so slow and is never being repaired in a timely manner? Just wondered.
Photo of Jim0349

Jim0349

  • 294 Points 250 badge 2x thumb
  • worried.

Posted 5 years ago

  • 0
  • 1
Photo of Drew N

Drew N, Alum

  • 262,826 Points 100k badge 2x thumb
Jim0349,

The slowness is the repair. It is taking longer than we we would like, but the old data center is being replaced. We are moving everything to a brand new data center that should resolve the speed issue, once everything is up and running.

Drew
Photo of Jim0349

Jim0349

  • 294 Points 250 badge 2x thumb
This reply was created from a merged topic originally titled Endurance International Group?.

Appears to be the new owner of Homestead along with countless other website companies they have bought. Is this correct?  If so, why is it such a secret? Does anyone know what is going on besides the new extremely slow or non-existent website performance?  Doesn't feel like we are getting the whole story.  I have been loyal for a long time and things seem to have changed recently with no real explanation or details. What is really going on? Will things ever really be good again
Photo of Drew N

Drew N, Alum

  • 262,826 Points 100k badge 2x thumb
Jim0349,

Nothing is a secret. Endurance is a public company and you can see most anything on the website. If I step back from being an employee and look from an objective standpoint, if Endurance didn't plan to maintain and improve Homestead I don't believe they would have spent so much time, effort and money upgrading back end systems. I am obviously not involved in strategic planning, but actions point towards upgrades and improvements.

Drew
Photo of Patrick5407

Patrick5407

  • 296 Points 250 badge 2x thumb
I understand upgrades - but how can you allow customers websites to NOT be available to your clients and their customers. As a business owner I have more to worry about checking every morning to see if my website is up and dealing with emails from my IRRATE customers. It seems keeping my website with Homestead is like sitting at the craps table and a huge gamble - a risk I can no longer take.
Photo of Drew N

Drew N, Alum

  • 262,826 Points 100k badge 2x thumb
Patrick5407,

I understand completely. Some accounts were for some reason affected more severely than others. It is typically larger accounts with many sites or large sites, but not exclusively. Some large accounts are not affected, while some smaller ones are. We are working to complete the transfer as fast as possible.

Drew
Photo of Patrick5407

Patrick5407

  • 296 Points 250 badge 2x thumb

My business is running lacrosse leagues and clinics - there are 190 teams with over 3,000 players. I rely on my website to post daily updates to keep my customers informed of game schedules and any changes. I updated our winter season schedule to my site on Wednesday for this weekend's games - it is an excel spreadsheet that was uploaded to the website.  The link to the schedule was working fine Wednesday night now the schedule link is NOT working. The document can't be downloaded.

This is a HUGE problem!

Photo of Drew N

Drew N, Alum

  • 262,826 Points 100k badge 2x thumb
What page is it on? This sounds like something else is happening. Customer sites should not be affected.

Drew
Photo of Jim0349

Jim0349

  • 294 Points 250 badge 2x thumb
Drew, just thought you should know. The long-awaited Friday morning is here and my login Homestead just took longer than ever. Really disappointed.

Please know that I know it is not your fault. I would also surmise that the "engineers" that you speak of are good people too who are not getting the support they need in order to get the job done in a timely manner.

I guess what I need now is for you to advise me on how to move my websites to another host company without complications. Hopefully, since Homestead is not longer providing a quality product, they will understand. I seriously need to salvage as much of this business season as I can. Moreover, life is just too short to spend each morning hoping, waiting and then complaining.

Drew, I can tell from the tone of your responses that you are a good person. You deserve much better than the situations you are being dealt. I thank you for any advice that you might give on how I should proceed in moving my domains.   -Jim   
Photo of Drew N

Drew N, Alum

  • 262,826 Points 100k badge 2x thumb
Hi Jim0349,

I completely understand everything you are saying. I will have an update today. We do know that you need to do the best thing for your business and are truly sorry for the issues caused by the migration.

Instructions to transfer a domain.

Moving the site will be a bit more difficult as several Sitebuilder elements are specific to our servers. This is, in part, what makes some things easier to do. We also do not have FTP access at this time, so there is no way to download the site to be uploaded elsewhere. You can grab the code for each page from the published site using your browser, but would have to have all the images on your computer to upload to the appropriate folders. I have never actually tried to move a site to another company, so I am not 100% sure what would and would not carry over. I am quite confident that photo gallery and navigation elements would not.

I can assist with the domain transfer if you need it, but I am not sure there is much I can do to help in moving a site.

Drew

This conversation is no longer open for comments or replies.