inbox messages in sent folder

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I am contacting you today in regards to a colleagues email account (danielle@behaviorkeys.com). She recently refreshed her homepage and all Inbox messages disappeared. Upon further review, they are now intertwined with messages in the Sent folder. She does not know how this occurred and would prefer to not manually move hundreds of incoming emails from the sent folder. Please contact me (carolann@behaviorkeys.com) with any questions or additional information on how to resolve this issue. Thank you!

Terri3975

310 Points

Posted 11 months ago

11 months ago

Drew N, Alum

262,636 Points

I am looking into this for you. I think I will need to have the mail admins reindex the emails. I am not sure exactly when it can get done, but I am working on it.