inbox messages in sent folder

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I am contacting you today in regards to a colleagues email account (danielle@behaviorkeys.com). She recently refreshed her homepage and all Inbox messages disappeared. Upon further review, they are now intertwined with messages in the Sent folder. She does not know how this occurred and would prefer to not manually move hundreds of incoming emails from the sent folder. Please contact me (carolann@behaviorkeys.com) with any questions or additional information on how to resolve this issue. Thank you!

Terri3975

310 Points

Posted 9 months ago

9 months ago

Drew N, Community Manager

261,354 Points

I am looking into this for you. I think I will need to have the mail admins reindex the emails. I am not sure exactly when it can get done, but I am working on it.