I'm receiving a missing active x prompt when trying to add a Facebook icon

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Every time I try to add the Facebook button to my site, it starts to lock up and I receive a missing active x prompt. What could be causing this?
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Homestead FAQ, Employee

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Posted 6 years ago

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Homestead FAQ, Employee

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An ActiveX control is similar to a plug-in, it enables your browser to handle files and applications accessed via the Internet more easily. The ActiveX control must be downloaded and installed to your computer in order for certain features to work properly.

Our ActiveX control grants us limited access to your Windows Operating System. This standard access grant is used only to download and run files and applications offered via the Internet, and does not provide access to other files and applications stored on your computer.

Because our ActiveX control grants us access to your Windows Operating System, the ActiveX control must be certified by a third-party with certification privileges. Verisign, the leading Internet security provider, has certified our ActiveX control.

Once the ActiveX control is in place, we can use a lot of the code already 'built-in' on your machine to facilitate the download and use of SiteBuilder. Specifically:

  • The download is smaller.

  • The application runs more quickly.

The ActiveX control typically installs when you sign in to your website account or install and launch SiteBuilder, but sometimes things go wrong and it doesn't install.

If you've received the message "You are missing an ActiveX related file" and are unable to get the file installed, you'll need to install the file manually. Here's how to download and install the required ActiveX control:

  1. Open a web browser (Internet Explorer, Mozilla Firefox, etc.)


  2. Click the following link to download the Active X File:


  3. Active X File

  4. If prompted, please save the file to your Desktop.


  5. Note: Make sure not to save the file to a separate folder... just save it as-is to your Desktop. If you accidentally chose to Open the file, you'll need to re-download the file, this time choosing to Save the file.

  6. Move the file to the appropriate system folder for your version of Windows, noted below:

  • For Windows 95, 98, and ME: C:\windows\system


  • For Windows NT, 2000: C:\winnt\system32


  • For Windows XP and Vista: C:\windows\system32


  • For Windows Vista 64-bit: C:\windows\syswow64


  • Click Start to open your Windows menu.


  • Select Run from the Windows menu.


  • Enter the following, depending on your system, to launch a Command Prompt window.

    • For Windows 95, 98, and ME: Enter command


    • For Windows NT, 2000, XP, Vista, and Vista 64-bit: Enter cmd.


  • Enter in the following location, depending on your system:


    • For Windows 95, 98, and ME: cd \windows\system


    • For Windows NT and 2000: cd \winnt\system32


    • For Windows XP and Vista: cd \windows\system32


    • For Windows Vista 64-bit: cd \windows\syswow64


  • Enter the following: regsvr32 HS_live.ocx. Then, press the Enter key.


  • Following the steps outlined above will manually install and register our ActiveX Control to your computer.

    Hope that helps!

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    Kathryn0973

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    I tried this but it's still not working. I followed instructions to "Add Store to Facebook" and then it loops back to that page after logging into Facebook. I briefly see a reference to my FB page and then it disappears and I'm back to the button that says, "Add Store to Facebook." I've tried this dozens of times for months, to no avail.
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    Chris Folmer, Alum

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    Hi Kathryn0973,

    Welcome to the Community!

    I'm sorry to hear of your frustration. I also tried syncing to Facebook, and was thrown into the loop. I since disconnected any Social Accounts related to Facebook and tried again and it started to go through the Facebook process. Please try syncing it again and let me know if it works.

    Thanks,

    Chris
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    Angela W, Product Manager

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    Hi Kathryn,

    It sounds like you're actually having trouble with the Add Store to Facebook part. If I understand correctly, when you click Add Store to Facebook- you log in to your FB business page and then it disappears. What happens when you log in to your FB business page first and then go to Add Store to Facebook?

    Let me know if that's accurate and what you see.

    Thanks,

    Angela
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    Gary1958

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    This reply was created from a merged topic originally titled
    Missing Activex file when trying to add a Pay Pal button..


    I am trying to add a Pay Pal button and I am getting a message I am missing an Activex file. It takes me to Homestead website but I can't find anything about the Activex file.
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    Drew N, Community Manager

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    Let us know if this helps

    Thanks

    Drew
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    Photo of Gary1958

    Gary1958

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    I tried the instructions posted here. I got a message: The module HS_live.ocx was loaded but the call to DllRegisterServer failed with error code 0X80040200
    Photo of Drew N

    Drew N, Community Manager

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    I did a Google search for that error, and it often seems to be related to User Access Control in Windows. Download the Active X to your desktop and then right click it and select Run as Administrator(note: you must be logged in as an administrator to do this).

    Let us know if that resolves it.

    Thanks

    Drew
    If this post helps, please give me a "Star" and complete this survey to rate my performance.

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