I'm not able to get past the security question to access my storefront. It just hangs after I enter my password. (For over a week now)

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I'm able to login with my password to manage my storefront, however when it ask for my security password (Pets Name) it just hangs up for hours. This has been going on for over a week now. I use a Mac and have tired both firefox and Safari.
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Carl9774

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Posted 7 years ago

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Carl9774

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Also does anyone have a support number for support with Storefront?
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Drew N, Alum

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This has happened to a small number of customers and we are working on finding out why. Once you enter the security question and it seems to be hanging, copy and paste this link into the browser window.

https://stores.intuitwebsites.com/DBe...
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Carl9774

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Hi Drew, thank you much this works, and allows me to update my products and items I need to, but when I try to go to the home it just goes and goes and times out. Is there a fix for that also?

Thanks again for you help!
Carl

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