Im not able to access my email account?

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  • Updated 4 years ago
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I have tried everything and nothing seems to open my mailbox?
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Lorenzo2824

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Posted 4 years ago

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Drew N, Alum

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What is the email address and what is happening when you try to log in?
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Lorenzo2824

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lorenzo@lorenzocassa.com : AUTHORIZATION-0001 Categories=PERMISSION_DENIED Message='User is deactivated' exceptionID=332844898-4933661
(Edited)
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Drew N, Alum

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I will look in to this error for you
I am getting the same error message, that I'm deactivated, can you look into my account as well?
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Drew N, Alum

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I sure will.
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Drew N, Alum

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You're welcome. We'll post here when we have it resolved
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Drew N, Alum

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Try again now. You should be reactivated.
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Drew N, Alum

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You should be able to log in now.
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Cristine7832

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Can't login either.  sales@crissyslist.com
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Drew N, Alum

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What message do you receive?
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Cristine7832

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Login failed. Please check your user name and password and try again.

I have not changes my login or password as it's preset and saved


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Drew N, Alum

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I was able to log in, so please change the password and try again.
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Cristine7832

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Sure would like to know why I have to change it.  Makes no sense to me but I will.  Also, Yahoo.com mail is still a problem.  Mail is going to Yahoo.com emails super slow.  I have reported this umpteen times and it's still an issue.  It gets there but it can take hours as in 3-6.  Again, a problem that is ongoing.
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Drew N, Alum

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We have never been able to find an issue on our end with the delay. We have seen Yahoo defer emails sometimes. That is something they have done and we can't change it. They would need to.
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Lorenzo2824

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Thank you very much. Able to log into my mailbox now
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Drew N, Alum

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You're welcome

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