I'm locked out of my other account...need help ASAP

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  • Updated 3 years ago
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I had to make a new account just to get to the help center....I need to update my other account to get my website back
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  • anxious, frustrated, scared

Posted 3 years ago

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Brian4612, Champion

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HI Viki, How did you get locked out...? Sadly there are no tech guys around until Monday morning. here are some contact numbers but again.. from Monday.

Customer Service 1 (800) 710-1998

Mon-Fri 6:00am - 5:00pm MST(No DST)
Sat-Sun Closed
Mon-Fri 4:30am to 1:15pm MST(No DST)
Sat-Sun Closed

Or you can get through to support via Sales:  1-800-986-0958

Good Luck
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susan2829, Champion

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Effective June 2, 2017 Chat has been discontinued so you will need to either use phone contact or post here in the Forum. Both will be available on the days/hours above.
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Drew N, Alum

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If you create a new, private conversation and provide the email and PIN for the account we can see what happened. Make sure you check the private conversation box. If you create the conversation first, i can make sure it is private before entering the data to ensure that private info is not posted publicly.

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