Im being charged for a domain no longer under my control

  • 0
  • 1
  • Problem
  • Updated 5 years ago
  • In Progress
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution or has become inactive.  If you believe this topic should not have been archived, please let us know, and we would be happy to review it.  You may continue to access this topic as needed fo

Ive just noticed ive been paying for a domain which i no longer have control over, I thought the domain would of been removed from my domain manger when It was transfered to a 3 third party webmaster nearly 2 years ago but I see it is still in my domain manager but I cant make any changes, ie; point it anywhere, change any settings etc.

I have done a domain search and some domain websites tell me the domain is available to purchase while others say its unavailable to purchase.

Please tell me why ive been charged for this domain even though I have no control over it and please tell me how I can either regain control of it or remove it from my domain manager so im no longer charged for it

the domain in question is www.chasinhooley.com


thanks
phil
Photo of Philip2669

Philip2669

  • 294 Points 250 badge 2x thumb

Posted 5 years ago

  • 0
  • 1
Photo of Drew N

Drew N, Alum

  • 262,796 Points 100k badge 2x thumb
Hi Philip2669,

When you transfer a domain, our system is not told by the registrar, so it doesn't remove the domain from your account. You have to delete the domain from your domain manager. In this case, you have 2 choices, you can delete the domain and remove the charge, or I can get the domain registered for you again.

Drew

This conversation is no longer open for comments or replies.