I can't access Outlook emails for today and I've been on hold for 45 minutes

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  • Updated 6 years ago

This conversation has been merged. Please reference the main conversation: How will I know if I have been converted to the new email platform?

When I sign on to my Outlook for my homestead emails, nothing will load for today. I have time sensitive emails I'm expecting and must have. I have been on hold for individual attention for 45 minutes and counting and I have an appointment right now and have to hang up. Surely you expected this transition to have problems. You didn't hire more people for this?????

I've been a long time customer. I'm noticing that a lot of us old timers are fed up with your so-called upgrades that disrupt our businesses and livelihoods. Feel free to make up for our financial losses by giving us free service for several months if you want to keep us.

I will call again and sit some more but this must be resolved today or you may lose me. Really...tell management to get more people on the phones now.
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Posted 6 years ago

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