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This happens because the ios creates the account with a local trash can. It is not looking at the server trash can. Follow the steps below to fix this problem.
1) Click on settings
2) Click on Mail, Contacts, Calendars and then on the account you need to edit
3) Click on advanced
4) Click on Deleted Mailbox
5) Make sure there is a check to the right of the Trash that resides on the server.
6) To save the changes: Click the "Advanced" button on the top left. Click on "Account Info". Click "DONE" (do not click Cancel).
2) Click on Mail, Contacts, Calendars and then on the account you need to edit
3) Click on advanced
4) Click on Deleted Mailbox
5) Make sure there is a check to the right of the Trash that resides on the server.
6) To save the changes: Click the "Advanced" button on the top left. Click on "Account Info". Click "DONE" (do not click Cancel).
Drew N, Alum
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262,826 Points
Posted 7 years ago
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654 Points
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154 Points
This reply was created from a merged topic originally titled
How can I forward all incoming emails without leaving a copy on the new email software?.
How can I forward all incoming emails without leaving a copy on the new email software?
I'm getting duplicate emails since the software change, and I get a "cannot move to trash" message when I attempt to delete from my iPhone.
How can I forward all incoming emails without leaving a copy on the new email software?.
How can I forward all incoming emails without leaving a copy on the new email software?
I'm getting duplicate emails since the software change, and I get a "cannot move to trash" message when I attempt to delete from my iPhone.
I am having same issue with duplicate emails. When I chatted with tech support, they said the new server does not allow the option to forward without saving a copy to the original folder. He said there is no fix for it.
Drew N, Alum
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262,826 Points
I am sorry, this is correct, you are not able to forward and delete the message from the server.
Drew
Drew
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82 Points
This reply was created from a merged topic originally titled
New email is failing to send.
I set up my new email a few days ago. They are coming in. However, I can't send or put them in trash. I reset the email account today and it did not fix it. The Homestead server is not working? What do I do? I have to have email!
New email is failing to send.
I set up my new email a few days ago. They are coming in. However, I can't send or put them in trash. I reset the email account today and it did not fix it. The Homestead server is not working? What do I do? I have to have email!
Mike F., Alum
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184,718 Points
Are you using an Apple device. If so, follow the steps above. You'll have to repeat for both the deleted folder and the sent folder.
Mike
Mike
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112 Points
This reply was created from a merged topic originally titled
Can't trash E-Mail from IPad or IPhone.
I complete the upgrade of the E-Mail (new) this AM seems to work fine on my Mac
but I have to use Webmail to trash junk mail i get a message that the message can't be move to trash? Any solution to that problem?
Can't trash E-Mail from IPad or IPhone.
I complete the upgrade of the E-Mail (new) this AM seems to work fine on my Mac
but I have to use Webmail to trash junk mail i get a message that the message can't be move to trash? Any solution to that problem?
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654 Points
Mike F., Alum
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184,718 Points
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102 Points
This reply was created from a merged topic originally titled
I receive email on my iphone, but cannot delete or send.
iphone 4 receives emails, but will not allow me to reply to them or delete them.
I receive email on my iphone, but cannot delete or send.
iphone 4 receives emails, but will not allow me to reply to them or delete them.
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654 Points
Not sure if this has been fixed. Did you go into the advanced settings on your iphone? You need to move the sent and trash to the servers. Follow the pic above.
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104 Points
This reply was created from a merged topic originally titled
Iphone migration.
I have successfully migrated my iPhone, but I cannot delete any e-mails that have come through homestead. Help?
Iphone migration.
I have successfully migrated my iPhone, but I cannot delete any e-mails that have come through homestead. Help?
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654 Points
Not sure if this has been fixed. Did you go into the advanced settings on your iphone? You need to move the sent and trash to the servers. Follow the pic above.
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654 Points
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102 Points
I followed the pic above and I still cannot delete emails to trash on iphone and ipad.
Any alternative suggestions?
Thanks.
Any alternative suggestions?
Thanks.
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102 Points
I went back and checked trash on the server. That took care of it. Thanks.
Mike F., Alum
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184,718 Points
Thanks for the followup.
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654 Points
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102 Points
This reply was created from a merged topic originally titled
email issues.
Really pissed off with this new email format.
I have tried calling 5 times this last week and sit on hold for more than 20 minutes, you guys used to have great customer service what hell has happened.
Here are my issues that I need help with
1. On my iphone 4 I can send & receive emails no problem but I can not move emails to the trash.
2. before the email change I was using the zimbra desktop and enjoyed using that program I need to know how to set it back up to I can send and receive emails.
If we can't get service fixed I will have to look at another service since this is costly alot of money for our business. please send me a email to fix these issues to memoriesofmuzic@yahoo.com thanks
email issues.
Really pissed off with this new email format.
I have tried calling 5 times this last week and sit on hold for more than 20 minutes, you guys used to have great customer service what hell has happened.
Here are my issues that I need help with
1. On my iphone 4 I can send & receive emails no problem but I can not move emails to the trash.
2. before the email change I was using the zimbra desktop and enjoyed using that program I need to know how to set it back up to I can send and receive emails.
If we can't get service fixed I will have to look at another service since this is costly alot of money for our business. please send me a email to fix these issues to memoriesofmuzic@yahoo.com thanks
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654 Points
I'm really sorry Chris that you're having so many problems. Personally, I love the new format. No more spam. But this may be because I'm not using it on the web but through my mac mail and other apple devices.
To fix the issue with trash on your iPhone you need to go to advanced settings and move them to the servers. Apple creates their own folders and uses them by default. Follow the pic above and make sure to follow step 6 or it won't work Best of luck!!!
To fix the issue with trash on your iPhone you need to go to advanced settings and move them to the servers. Apple creates their own folders and uses them by default. Follow the pic above and make sure to follow step 6 or it won't work Best of luck!!!
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102 Points
that worked thank you. know my next issue is what settings do we use for the zimbra desktop I have tried a few options and still not working
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654 Points
Once you have been converted zimbra will no longer work. You need to go to homestead.com and log in there or set your third party email (Mac mail, exchange ect) to the new settings.
http://hmailupgradefaq.homestead.com
http://hmailupgradefaq.homestead.com
Mike F., Alum
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184,718 Points
Thank you for helping out Kelli5377
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102 Points
This reply was created from a merged topic originally titled
Moving emails into trash using iPhone/iPad..
When I try to move an email to trash it will not allow when using iPhone or iPad. However when I use a laptop it works.
Any ideas?
Moving emails into trash using iPhone/iPad..
When I try to move an email to trash it will not allow when using iPhone or iPad. However when I use a laptop it works.
Any ideas?
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654 Points
Apple creates their own folders. You need to go to the advanced settings and move the sent and trash folders to the server. Follow the pics above. Make sure to complete 6 or it won't work. Best of luck!
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274 Points
This reply was created from a merged topic originally titled
(iOS and OSX) I get an error message telling me that "The message could not be moved to the mailbox Trash).
Across all my devices (iOS and OSX) I get an error message telling me that "The message could not be moved to the mailbox Trash) immediately after deleting a message. This did not happen pre "upgrade". Suggestions??
Note: This topic was created from a reply on the Do you still have questions on the Email Platform Upgrade? topic.
(iOS and OSX) I get an error message telling me that "The message could not be moved to the mailbox Trash).
Across all my devices (iOS and OSX) I get an error message telling me that "The message could not be moved to the mailbox Trash) immediately after deleting a message. This did not happen pre "upgrade". Suggestions??
Note: This topic was created from a reply on the Do you still have questions on the Email Platform Upgrade? topic.
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654 Points
Did you go into the advanced settings on your iphone? Apple creates there own folders, and uses those by default. You need to move the sent and trash to the servers. Follow the pic above.
(Edited)
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92 Points
This reply was created from a merged topic originally titled
Iphone will not move email to trash.
I have got everything working on my phone but this. It was a struggle but it works. Just can not figure how to do this.
Also havn't looked at how to find email from web yet. Any instruction would be helpful.
Iphone will not move email to trash.
I have got everything working on my phone but this. It was a struggle but it works. Just can not figure how to do this.
Also havn't looked at how to find email from web yet. Any instruction would be helpful.
Drew N, Alum
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262,826 Points
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1,386 Points
This reply was created from a merged topic originally titled
Why cant I delete my emails it keeps on saying cant move file this new system has problems.
Why cant I delete my emails it keeps on saying cant move file this new system has problems.
Mike F., Alum
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184,718 Points
If you are using an Apple device, follow the steps above.
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3,642 Points
When I go into advanced and click on "deleted mailbox" I get "on my iphone" with Trash underneath that like the image above. However underneath "on the server" the only choice I have is "inbox". I can not select "trash" underneath On the Server because it is not there to be selected. Help please
Mike F., Alum
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184,718 Points
Try clicking on the "inbox". the other folders are probably sub-folders in the inbox.
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3,642 Points
Oh, just got it. Needed to power off my iphone and then power it back on to see the new settings.
Mike F., Alum
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184,718 Points
ok. thanks for the follow up!
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82 Points
This reply was created from a merged topic originally titled
when using iphone messages have no sender or content after upgrade.
since being upgraded to new format, when i check email in my iphone. each time a message is downloaded, it shows up and being from "No Sender" "No Subject" "This message has no content" and always dated 12/31/69. When I check on my computer with outlook the complete message is there.
when using iphone messages have no sender or content after upgrade.
since being upgraded to new format, when i check email in my iphone. each time a message is downloaded, it shows up and being from "No Sender" "No Subject" "This message has no content" and always dated 12/31/69. When I check on my computer with outlook the complete message is there.
Mike F., Alum
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184,718 Points
You most likely just need to map the correct folders as shown above. Another option is to configure with the exchange settings instead, which may actually work better. See steps here: https://community.homestead.com/homes...
Mike F., Alum
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184,718 Points
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268 Points
This reply was created from a merged topic originally titled
Delete emails from server and Iphone 5.
How do I delete emails from my iphone 5 automatically once deleted from the server? It use to do this, but no longer does. I assume it is a setting. Thanks!
Delete emails from server and Iphone 5.
How do I delete emails from my iphone 5 automatically once deleted from the server? It use to do this, but no longer does. I assume it is a setting. Thanks!
Mike F., Alum
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184,718 Points
The post above explains how to map the phone to the correct folder which will resolve the problem. Another alternative is to use the exhange setting instead. This does require an Hmail suite account, $3 per month, but provides more functionality. https://community.homestead.com/homes...
Mike
Mike
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2,238 Points
I just tried to delete 4 emails but the delete button had no effect. The emails were from:
Linked In Received 1:49
Homestead Received 1:35
Homestead Received 1:34
Linked In Received 12:11
Linked In Received 1:49
Homestead Received 1:35
Homestead Received 1:34
Linked In Received 12:11
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2,238 Points
When I returned to my Inbox after sending this, they were gone.
Mike F., Alum
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184,718 Points
Jane9132, thanks for the follow up. It may have needed a moment to sync.
Mike
Mike
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2,238 Points
Mike, I think the buttons engage after I connect to the internet some other way - like I did by linking to this site from an older email. Otherwise, the items I have attempted to delete just sit there until I do something - sometimes for hours. I don't have this problem with other websites so I don't think it is my computer. Jane
Mike F., Alum
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184,718 Points
That sounds like a network issue. If it's not a constant on, connection then you probably have to do something that triggers the phone to connect to a network. You may need to check your phones network settings (or call Apple) to see if there's an option that can be changed.
Mike
Mike
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2,238 Points
I'm on cable, not a phone line. Would the same apply?
Jane
Jane
Mike F., Alum
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184,718 Points
If you are referring to the OX webmail application and not the phone then it could be a different issue. The webmail will time out after a period of inactivity so you may need to refresh or log back in. However if you are logged in and active there should be very little, or almost no delay when deleting emails.
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2,238 Points
It is the webmail and not the phone as I am on cable and not phone, but it could be related to inactivity. However, even if it is, the refresh button does not correct the problem. Logging out and back in does seem to work but is a nuisance. Jane
Mike F., Alum
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184,718 Points
Yes.. it will time out, so you'll have to log back in.
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100 Points
I am now having this issue with a new Android device. Any help would be appreciated.
Drew N, Alum
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262,826 Points
Robert2919, This is a topic for ipads and iphones. I will answer you in another topic
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100 Points
I am using iMail, I am unable to delete
emails on mac mail, so I have tried these steps, however there is no
such option like Mail, Contacts & Calendars on mac mail.
In the Mail, Contacts & Calendars preferences box on my Mac, I am only finding options for Mail and Notes (not trash, which is what I need to select to fix this). I have tried to go to "Advanced..." but when I click on that, I need to enter my IMAP Path Prefix. The "Port:" field says 143. How can I get to the settings where I need to sync my trash with iMail and homestead?
In the Mail, Contacts & Calendars preferences box on my Mac, I am only finding options for Mail and Notes (not trash, which is what I need to select to fix this). I have tried to go to "Advanced..." but when I click on that, I need to enter my IMAP Path Prefix. The "Port:" field says 143. How can I get to the settings where I need to sync my trash with iMail and homestead?
(Edited)
Drew N, Alum
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262,826 Points
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110 Points
Drew N, Alum
Yuval0658
Drew N, Alum
bill4139
Drew N, Alum
Drew