I updated my registrtion info & sent email to compliance with attached id and my sites are stiil suspended. Please Advise

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I updated my registrtion info & sent email to compliance with attached id and my sites are stiil suspended. Please Advise
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deborah0157

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Posted 7 months ago

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Drew N, Community Manager

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When did you email them and from what address? Which domain. I checked some and they seemed to be working.
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Gregory4825

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I had the same issue.  I e-mailed compliance and provided the information they requested to restore my website.  It is still not working.  I was told this would take minutes and it has been 2 days. 
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deborah0157

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my sites are working now, be patient they will work it out. 
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Drew N, Community Manager

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Gregory4825, it looks like it is good now.
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deborah0157

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I emailed compliance  yesterday morning & April 26, 2018  from sender_48221@yahoo.com, The sites in questioned are www.ezay.net &  www.legitjobs.net the domains are not active.
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Drew N, Community Manager

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They are both working for me now. Do you still not see them? Try clearing your browser history.
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deborah0157

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ezay.net is not working it says This domain has expired. If you owned this domain, contact your domain registration service provider for further assistance. If you need help identifying your provider, visit https://www.tucowsdomains.com/
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Judy3713

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How do I change registrant information for my website? I updated Domain control info to match account, and sent ID. Now Compliance wants confirmation of domain update.
Compliance -Thank you for your response. You have made the changes to your domain that is necessary to lift the hold. In order to verify these changes, we do need an ID and or a utility bill that matches the following information.

They show Registrant information that's old. Where is Registrant Info and how is that different from account Info? 
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Drew N, Community Manager

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A couple of years ago ICANN requires all service providers to verify both the old and new information on the domain. Do you have an old bill or something that has the old address? That may do it. The ID would preferably be a driver's license with your name and address that matches the new info on the domain.
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Judy3713

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What if I can't find and old bill with the old address on it?
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Drew N, Community Manager

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I would suggest contacting compliance@homesteadsupport.com and send them what you have, and see what alternatives they might offer.

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