I understand that there is a problem. So when do we get a free month for all this aggravation?

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Payment Relief
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Posted 5 years ago

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On the phone 20 minute trying to contact customer service. No one will pickup BAD SERVICE.
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I waited on hold for about 30 minutes to talk to someone. They really had no answers, other than we just need to keep waiting for everything to finish. However when I requested a refund, they refunded 1 month service charge.... so at least there is that. if you would like a refund to you clearly have to call and ask for it. 
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Drew N, Alum

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Hi all,

The phones are overwhelmed these days and we are sorry for that. Once the migration has completed and we have got you back online, then we will be happy to discuss this with you. You can call or open an online chat, but you can also create a private conversation here. We will not discuss personal information in public. When creating a new conversation, simply tick the box that says Make private,

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Drew I saw a few of my posts were deleted not sure why they spoke the truth about how I lost a client today (more money out of my pocket because of this) not to mention my reputation and over 8 yr relationship with them is now DIRT (and word spreads in small towns)...

How do I create a private conversation here, I have sat on that dumb chat for ever I have two kids and the moment i stepped away they came in said hello hello guess you aren't here bye, i called sat on hold for a good 30 mins but had to go to get my kids dinner ready, I can't find an email address to write to anyone anymore, I am BEYOND frustrated at this time (not at you) but this is just something I never dreamed would last this long now another week, till what we find out it maybe another week?
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Drew N, Alum

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We have seen a number of complaints that information was hard to come by because of numerous topics and irrelevant posts. We are merging all topics into the newest update. Unfortunately only the first comment moves to the new topic, but it will make it easier to manage and easier for everyone to be updated.

When creating a new topic, tick the indicated box to make it private.


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